Part time QCF Level 2 Diploma in Customer Service

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International Students can apply

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Part time QCF Level 2 Diploma in Customer Service

Overview

Customer Service

Is at the heart of any successful business, and this Part-time QCF Level 2 Diploma in Customer Service is designed to equip learners with the skills and knowledge to excel in this field.

Customer Service is a vital aspect of any organization, and this diploma aims to provide learners with the necessary skills to deliver exceptional customer experiences. The course is ideal for those looking to develop their customer service skills, whether in a retail, hospitality, or other industry setting.

Through a combination of theoretical and practical learning, learners will gain a deep understanding of customer service principles, including communication, problem-solving, and conflict resolution.

Customer Service professionals are in high demand, and this diploma can help learners to secure a rewarding career in this field. If you're interested in pursuing a career in customer service, explore this course further to learn more about the opportunities and benefits it can offer.

Customer Service is at the heart of any successful business, and our Part-time QCF Level 2 Diploma is designed to equip you with the skills and knowledge to excel in this field. By studying this course, you'll gain a deep understanding of customer service principles and develop the skills to provide exceptional customer experiences. You'll learn how to handle customer complaints, resolve issues, and provide excellent communication skills. With customer service as your foundation, you'll be well on your way to a successful career in retail, hospitality, or any industry that deals with customers. You'll also benefit from flexible part-time study and access to our industry-recognized facilities.

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Effective Communication Skills - This unit focuses on the importance of verbal and non-verbal communication in customer service, including active listening, empathy, and conflict resolution.
• Customer Service Skills for the Hospitality Industry - This unit covers the specific skills required in the hospitality industry, including food and beverage service, room service, and front-of-house operations.
• Conflict Resolution and De-escalation Techniques - This unit teaches students how to handle difficult customer situations, including de-escalation techniques, conflict resolution strategies, and maintaining a professional demeanor.
• Product Knowledge and Sales Techniques - This unit emphasizes the importance of product knowledge and sales techniques in customer service, including upselling, cross-selling, and product demonstrations.
• Time Management and Organizational Skills - This unit teaches students how to prioritize tasks, manage time effectively, and maintain a clean and organized workspace.
• Equality and Diversity in Customer Service - This unit covers the importance of equality and diversity in customer service, including awareness of different cultures, disabilities, and age groups.
• Customer Feedback and Complaint Handling - This unit teaches students how to handle customer feedback and complaints, including active listening, empathy, and resolution strategies.
• Effective Teamwork and Collaboration - This unit emphasizes the importance of teamwork and collaboration in customer service, including communication, delegation, and problem-solving.
• Health and Safety in the Workplace - This unit covers the importance of health and safety in the workplace, including risk assessment, emergency procedures, and maintaining a safe environment.
• Introduction to Customer Service - This unit provides an overview of the customer service industry, including the role of customer service, customer expectations, and the importance of customer satisfaction.

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

:
:
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

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40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
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Career path

**Job Title** **Job Description**
Customer Service Representative Handle customer inquiries, resolve issues, and provide product information. Develop strong communication and problem-solving skills.
Call Centre Agent Answer customer calls, respond to queries, and resolve issues in a timely and professional manner. Work in a fast-paced environment.
Telemarketing Executive Develop and execute sales strategies to promote products or services. Build relationships with customers and prospects.
Sales Advisor Assist customers in making purchasing decisions, provide product information, and meet sales targets. Develop strong communication and negotiation skills.
Retail Sales Assistant Assist customers with purchases, provide product information, and maintain a clean and organized store environment. Develop strong communication and customer service skills.

Key facts about Part time QCF Level 2 Diploma in Customer Service

The Part-time QCF Level 2 Diploma in Customer Service is a popular vocational qualification that focuses on developing essential skills for a career in customer-facing roles.

Learning outcomes of this diploma include:

  • Understand the importance of effective communication and interpersonal skills in customer service
  • Develop knowledge of customer service policies, procedures, and legislation
  • Learn how to handle customer complaints and resolve issues efficiently
  • Understand the principles of conflict resolution and negotiation
  • Develop skills in time management, organization, and prioritization

The duration of this diploma is typically 12-18 months, with flexible part-time study options available to accommodate work and other commitments.

The Part-time QCF Level 2 Diploma in Customer Service is highly relevant to the hospitality, retail, and service industries, where customer service skills are essential for success.

Graduates of this diploma can expect to progress into roles such as customer service representative, sales assistant, or team leader, and can also pursue further education and training in related fields.

The skills and knowledge gained through this diploma are also transferable to other industries, making it an excellent choice for those looking to upskill or reskill in customer service.

Why this course?

Customer Service is a vital skill in today's market, with the UK's customer service industry valued at £43.6 billion, employing over 2.5 million people (Source: CIPD). The Part-time QCF Level 2 Diploma in Customer Service is a highly relevant qualification that equips learners with the necessary skills to excel in this field.
Year Employment Rate
2020 95.1%
2021 96.2%
2022 97.3%
Google Charts 3D Column Chart:
The Part-time QCF Level 2 Diploma in Customer Service is designed to meet the industry's needs, covering topics such as communication, problem-solving, and conflict resolution. With the rise of digital communication, the ability to effectively use technology to deliver excellent customer service is becoming increasingly important. By acquiring this qualification, learners can enhance their employability and career prospects in the customer service industry.

Who should enrol in Part time QCF Level 2 Diploma in Customer Service?

Ideal Audience for Part-time QCF Level 2 Diploma in Customer Service Are you looking to enhance your skills in providing exceptional customer experiences in the UK?
Demographics: Individuals working in customer-facing roles, such as retail, hospitality, and call centre staff, are ideal candidates for this diploma. In the UK, it's estimated that over 1.3 million people work in customer service roles, with 70% of these employees holding a Level 2 qualification or lower.
Career Goals: By completing this diploma, you can progress to more senior roles, such as team leader or manager, or move into related fields like sales or account management. In the UK, a QCF Level 2 Diploma in Customer Service can lead to higher salaries, with median salaries ranging from £18,000 to £25,000 per annum.
Learning Style: This part-time diploma is designed for individuals who want to balance their work and study commitments. With flexible learning options and online resources, you can study at your own pace and on your own schedule, making it ideal for those with family or other commitments.