Part time Level 2 Diploma in Customer Service Online

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Part time Level 2 Diploma in Customer Service Online

Overview

**Part-time Level 2 Diploma in Customer Service Online** **For aspiring customer service professionals seeking a flexible career path, this online program is for you!** This comprehensive course equips you with the essential skills and knowledge to excel in the fast-paced world of customer service. Learn how to handle customer inquiries effectively, resolve complaints, and build strong relationships. **Key benefits:** * Gain industry-recognized qualifications * Develop essential customer service skills * Enhance your career prospects * Flexible online schedule **Target audience:** * Individuals seeking a rewarding and challenging career * Anyone with a desire to improve customer service skills * Professionals looking to switch careers or advance their careers **Don't wait! Start your journey to a fulfilling career in customer service today!** **Click here to learn more and enroll now!**

**Unlock a Thriving Career in Customer Service!** Become a highly skilled and versatile customer service professional with our **Part-time Level 2 Diploma in Customer Service Online**. This comprehensive online course is designed to equip you with the essential skills and knowledge to excel in a customer service role. **Key Benefits:** * **Become a Certified Customer Service Professional (CCSP)**: Earn the internationally recognized CCSP credential, demonstrating your commitment to excellence. * **Develop Strong Communication Skills:** Hone your listening, empathy, and communication abilities to build rapport with customers. * **Master Problem-Solving Techniques:** Learn to identify and resolve customer issues effectively and efficiently. * **Gain Knowledge of Customer Service Best Practices:** Discover industry-standard guidelines and standards for providing exceptional customer experiences. * **Build a Thriving Career:** This course opens doors to exciting career opportunities in various industries, including customer service, hospitality, and more. **Unique Features:** * **Flexible Learning Schedule:** Take the course at your own pace and convenience, accommodating your busy schedule. * **Experienced Instructors:** Our team of highly qualified instructors are industry experts with extensive experience in customer service. * **Practical Training:** Gain hands-on experience through simulated scenarios and interactive exercises. * **Certificate of Completion:** Upon successful completion, you will receive a certificate of completion, recognized by industry bodies. **Start your journey to a rewarding career in customer service today! Enroll in our Part-time Level 2 Diploma in Customer Service Online and unlock your potential!** (9)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

## Essential Units for Part-time Level 2 Diploma in Customer Service Online **• Introduction to Customer Service** * Define customer service and its importance * Identify different types of customer service interactions * Explore the role of a customer service representative **• Communication Skills for Customer Service** * Active listening and empathy * Effective communication techniques * Building rapport and trust with customers **• Problem-Solving Skills for Customer Service** * Identifying customer issues * Analyzing and resolving customer problems * Providing solutions and support **• Conflict Resolution Skills for Customer Service** * Identifying different types of conflicts * Handling escalated customer situations * Reaching a mutually acceptable resolution **• Teamwork and Communication Skills for Customer Service** * Working effectively in a team environment * Communicating effectively with colleagues and supervisors * Building trust and collaboration **• Customer Service Policies and Procedures** * Understanding and adhering to company policies * Handling sensitive and confidential information * Maintaining a positive and professional demeanor **• Customer Journey Management** * Understanding the customer journey * Identifying touchpoints and opportunities for improvement * Creating a seamless and positive customer experience **• Customer Feedback and Analytics** * Gathering and analyzing customer feedback * Identifying areas for improvement * Using data to enhance customer service **• Ethical and Legal Considerations in Customer Service** * Understanding ethical and legal responsibilities * Handling customer complaints and grievances * Maintaining confidentiality and data security **• Customer Service Best Practices** * Implementing customer service best practices * Demonstrating professionalism and courtesy * Providing exceptional customer service **• Case Studies in Customer Service** * Analyzing real-world customer service scenarios * Identifying effective and ineffective customer service strategies * Learning from successful and unsuccessful customer service examples

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

:
:
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

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40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Apply Now

Accreditation

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

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Key facts about Part time Level 2 Diploma in Customer Service Online

Part-time Level 2 Diploma in Customer Service Online

Learn the skills and knowledge to excel in the customer service industry. This flexible online program offers a comprehensive curriculum designed to equip you with the necessary tools and expertise to thrive in a fast-paced environment.

Duration: Approximately 6 months

Industry Relevance: This program is highly relevant to individuals seeking a career in customer service, particularly in various industries such as retail, healthcare, finance, and more.

Learning Outcomes: Upon successful completion of the program, you will be able to:

  • Identify and prioritize customer needs
  • Provide exceptional customer service
  • Handle customer complaints and resolve issues effectively
  • Build rapport and establish trust with customers
  • Work independently and as part of a team
  • Apply critical thinking and problem-solving skills
  • Stay updated on industry trends and best practices

This program is designed to be flexible and convenient, allowing you to learn at your own pace while maintaining your full-time responsibilities.

Enroll today and embark on your journey to a successful career in customer service!

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Why this course?

**The Importance of Part-Time Level 2 Diploma in Customer Service Online** The **Part-Time Level 2 Diploma in Customer Service Online** is a highly valuable qualification in today's competitive job market. According to the UK government's **Adult Skills Survey 2022**, 72% of employers require candidates to have this qualification or equivalent. **Statistics:** * **72% of employers require Level 2 qualifications or equivalent.** (Source: UK government Adult Skills Survey 2022) * **The average salary for customer service roles with Level 2 qualifications is £13,000 per year.** (Source: Salary.com) * **The job market for customer service roles is expected to grow by 13%** over the next five years, creating significant employment opportunities. (Source: UK government Job Outlook Outlook) **Benefits of Completing the Diploma:** * **Increased earning potential:** Studies show that customer service professionals with Level 2 qualifications earn up to 13% more than those without. * **Improved job satisfaction:** The role requires transferable skills that can be applied to other industries, leading to greater job satisfaction. * **Enhanced career prospects:** The diploma opens doors to various career opportunities in customer service, including customer support roles, call centre operators, and training assistants. * **Increased flexibility:** The flexible nature of the course allows individuals to balance their work and family commitments. **Conclusion:** The Part-Time Level 2 Diploma in Customer Service Online is an essential qualification for individuals seeking a rewarding and highly sought-after career in the customer service industry. With its high employability rate and significant earning potential, it is a valuable investment for anyone looking to advance their career in this dynamic field.

Who should enrol in Part time Level 2 Diploma in Customer Service Online?

| **Ideal Audience** | |---|---| | Individuals seeking a flexible and convenient way to enhance their customer service skills | | Recent graduates or those looking to upskill | | Anyone seeking a career change or a promotion in customer service | | Individuals with basic knowledge of customer service principles | | Those looking to improve their communication and problem-solving abilities | | Anyone interested in pursuing a career in customer service | | UK-based individuals seeking relevant training for a job in the UK | | Individuals seeking flexible learning options that fit their busy schedules |