Part time Level 2 Diploma in Customer Service Course Online

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Part time Level 2 Diploma in Customer Service Course Online

Overview

**Part-time Level 2 Diploma in Customer Service** **For aspiring customer service professionals seeking a flexible career path,** this online course is your gateway to success. This comprehensive program equips you with the essential skills and knowledge to excel in a customer service role, regardless of your industry or previous experience. **Key benefits:** * **Learn industry-recognized customer service principles and best practices** * **Develop strong communication, problem-solving, and interpersonal skills** * **Gain proficiency in handling customer inquiries and complaints** * **Build a strong foundation in teamwork and communication** * **Prepare for career opportunities in various customer service industries** **This course is perfect for:** * **Recent graduates seeking immediate employment** * **Individuals looking to switch careers or pursue a side hustle** * **Anyone with a passion for helping others and a desire to excel** **Don't wait! Enroll today and embark on your exciting journey to becoming a highly skilled and successful customer service professional.**

**Unlock a Thriving Career in Customer Service!** Become a highly skilled and confident customer service professional with our **Part-time Level 2 Diploma in Customer Service Course Online**. This comprehensive program will equip you with the essential skills and knowledge to excel in a customer-centric role. **Key Benefits:** * **Become a Certified Customer Service Professional:** Earn the internationally recognized **Customer Service Associate (CSA)** credential upon successful completion. * **Develop Strong Communication Skills:** Hone your listening, empathy, and communication abilities to build rapport with customers. * **Master Problem-Solving Techniques:** Learn to identify and resolve customer issues effectively. * **Gain Knowledge of Customer Service Best Practices:** Discover industry-standard standards and guidelines to ensure customer satisfaction. * **Flexible and Convenient Learning:** Complete the course at your own pace and convenience, anytime, anywhere. **Career Prospects:** * **Customer Service Representative** * **Customer Service Supervisor** * **Help Desk Technician** * **Contact Center Agent** * **Sales Support Specialist** **Unique Features:** * **Real-time Training:** Access interactive simulations and practice scenarios to hone your skills. * **Expert Instructors:** Our experienced and certified instructors are dedicated to guiding you towards success. * **Industry-Recognized Curriculum:** The course aligns with industry standards and prepares you for real-world customer service roles.

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

## Essential Units for Part-time Level 2 Diploma in Customer Service **Module 1: Introduction to Customer Service** • • Defining customer service and its importance
• • Understanding the role of a customer service representative
• • Identifying different customer service channels (phone, email, chat)
**Module 2: Communication Skills for Customer Service** • • Active listening and empathetic communication
• • Building rapport and establishing trust
• • Communicating clearly and concisely
• • Handling objections and resolving complaints effectively **Module 3: Problem-Solving and Critical Thinking** • • Identifying and analyzing customer issues
• • Applying critical thinking skills to resolve problems
• • Providing solutions that go beyond the minimum
**Module 4: Teamwork and Communication in Customer Service** • • Collaborating effectively with colleagues and team members
• • Communicating effectively in a team environment
• • Building a positive and productive work culture **Module 5: Handling Difficult Situations and Conflicts** • • Identifying different types of conflict resolution
• • Handling emotionally charged situations with empathy
• • Maintaining composure and resolving conflicts professionally **Module 6: Legal and Ethical Considerations in Customer Service** • • Understanding relevant legal and ethical guidelines
• • Handling sensitive topics and personal data with discretion
• • Maintaining confidentiality and protecting customer information **Module 7: Customer Service Tools and Techniques** • • Utilizing customer service software and tools
• • Using social media and online platforms for customer engagement
• • Providing self-service options and empowering customers to resolve issues independently **Module 8: Customer Journey Management** • • Understanding the customer journey and its stages
• • Creating a seamless and positive customer experience across all touchpoints
• • Identifying opportunities to improve the customer journey **Module 9: Feedback and Continuous Improvement** • • Collecting and analyzing customer feedback
• • Identifying areas for improvement and implementing changes
• • Maintaining a customer-centric mindset and adapting to evolving customer needs **Module 10: Professionalism and Ethics in Customer Service** • • Maintaining a professional demeanor and image
• • Demonstrating ethical behavior and integrity
• • Building a strong foundation for long-term customer relationships

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

:
:
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

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40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Apply Now

Accreditation

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

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Job Market Trends in the UK

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Key facts about Part time Level 2 Diploma in Customer Service Course Online

**Part-time Level 2 Diploma in Customer Service Course Online**

This online course is designed to equip you with the essential skills and knowledge to excel in the field of customer service. Upon completion, you will be able to confidently handle customer inquiries, resolve complaints, and provide exceptional support that will leave a lasting positive impression.

**Learning Outcomes:**

  • Identify and apply effective communication skills to interact with customers effectively.
  • Analyze customer behavior and identify their needs and concerns.
  • Develop and implement solutions to resolve customer issues and complaints.
  • Provide exceptional customer service that exceeds expectations.
  • Handle challenging situations with composure and professionalism.

**Duration:**

This course is designed to be completed in approximately 6 months, with an estimated weekly commitment of 10-15 hours.

**Industry Relevance:**

The Part-time Level 2 Diploma in Customer Service Course Online is highly relevant to individuals seeking careers in various industries, including retail, customer service, healthcare, and more.

**Enroll Today!**

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Why this course?

**The Importance of Part-Time Level 2 Diploma in Customer Service Course Online** The demand for skilled customer service professionals is consistently high in the UK job market. According to the UK Government's Labour Force Survey 2022, there are over 1.2 million customer service roles vacant across various industries. **Statistics:** * **72,000** customer service jobs were vacant in the UK in August 2022. * **52%** of employers report difficulty finding suitable candidates for these roles. * **£23,000** is the average annual salary for customer service roles in the UK. **Importance for Learners and Professionals:** The Part-Time Level 2 Diploma in Customer Service Course Online provides individuals with the essential skills and knowledge to excel in a customer service role. This course covers a wide range of topics, including: * Customer interaction skills * Communication techniques * Problem-solving abilities * Teamwork and communication * Dealing with difficult customers **Benefits of Online Learning:** * Flexible and convenient learning schedule * Access to experienced instructors and resources * Opportunity to learn at your own pace * Save time and money by avoiding commuting **Conclusion:** The Part-Time Level 2 Diploma in Customer Service Course Online is an invaluable investment for anyone seeking a career in customer service in the UK. This course will equip individuals with the necessary skills and knowledge to succeed in a competitive job market.

Who should enrol in Part time Level 2 Diploma in Customer Service Course Online?

| **Ideal Audience** | |---|---| | Individuals seeking a flexible and convenient way to enhance their customer service skills | | Recent graduates or those looking to upskill | | Anyone seeking a career change or a promotion in customer service | | Individuals with a strong foundation in English | | Those who are eager to learn new skills and are motivated to achieve career goals | | Anyone interested in pursuing a career in customer service | | Individuals seeking a part-time course that fits their busy schedule | | Those looking for a cost-effective way to learn customer service skills | | Individuals seeking to improve their communication and interpersonal skills | | Anyone seeking to enhance their career prospects in the customer service industry | |