Part time Level 2 Customer Service Diploma

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International Students can apply

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Part time Level 2 Customer Service Diploma

Overview

**Part-Time Level 2 Customer Service Diploma** **For aspiring customer service professionals seeking a flexible career path,** this diploma equips you with the essential skills and knowledge to excel in a fast-paced and dynamic environment. **This comprehensive program covers:** * Communication techniques * Problem-solving abilities * Customer empathy * Teamwork and collaboration * Handling difficult situations **Target Audience:** * Individuals seeking a career change or advancement in customer service * Recent high school graduates or those looking for a flexible work schedule * Individuals with previous customer service experience who want to enhance their skills **Start your journey to a rewarding career in customer service today!** **Click here to learn more and enroll now!**

**Unlock a Thriving Career in Customer Service!** Become a highly skilled and sought-after customer service professional with our **Part-Time Level 2 Customer Service Diploma**. This comprehensive program equips you with the essential skills and knowledge to excel in a fast-paced and ever-evolving industry. **Key Benefits:** * **Become a Certified Customer Service Professional (CCSP)**: Demonstrate your commitment to excellence and knowledge in the field. * **Develop Strong Communication Skills:** Hone your active listening, empathy, and communication abilities to build rapport with customers. * **Master Problem-Solving Techniques:** Learn to identify and resolve customer issues effectively and efficiently. * **Gain Knowledge of Customer Service Best Practices:** Understand industry standards, legal regulations, and ethical guidelines. * **Enhance Your Career Prospects:** This diploma opens doors to exciting career opportunities in various industries, including customer service, hospitality, finance, and more. **Unique Features:** * **Flexible Learning Schedule:** Attend classes during your convenient part-time schedule. * **Experienced Instructors:** Our instructors are industry professionals with extensive experience in customer service. * **Hands-on Training:** Gain practical experience through simulated scenarios and role-playing exercises. * **Industry-Recognized Certificate:** Upon completion, you will receive a nationally recognized certificate, validating your skills and knowledge. **Start Your Journey to a Thriving Career in Customer Service Today!**

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

## Essential Units for Part-time Level 2 Customer Service Diploma **• Introduction to Customer Service Principles** * Define customer service and its importance * Understand the role of a customer service representative * Identify key customer service values and principles **• Communication Skills for Customer Service** * Active listening and empathy * Effective communication techniques * Non-verbal communication and its impact **• Problem-Solving and Conflict Resolution** * Identifying and analyzing customer issues * Effective communication and conflict resolution strategies * Handling escalated situations and complaints **• Teamwork and Collaboration** * Importance of teamwork in customer service * Communication and collaboration tools and techniques * Building strong customer relationships **• Customer Relationship Management (CRM)** * Understanding and using a CRM system * Managing customer interactions and data * Building strong customer relationships **• Legal and Ethical Considerations** * Understanding and adhering to relevant laws and regulations * Handling sensitive customer information with discretion * Maintaining ethical behavior and integrity **• Handling Difficult Situations** * Identifying and managing emotional responses * De-escalating tense situations and maintaining composure * Providing empathy and support during challenging interactions **• Feedback and Continuous Improvement** * Importance of collecting and analyzing customer feedback * Identifying areas for improvement and implementing changes * Using feedback to enhance customer service **• Customer Journey Mapping** * Understanding the customer journey and touchpoints * Identifying areas for improvement and optimization * Creating a seamless and positive customer experience

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

:
:
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

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40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Apply Now

Accreditation

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

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Job Market Trends in the UK

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Key facts about Part time Level 2 Customer Service Diploma

**Part-time Level 2 Customer Service Diploma**

Learn the skills and knowledge to excel in a customer service role, regardless of your previous experience.

**Learning Outcomes:**

  • Identify and apply best practices in customer service
  • Provide exceptional customer service to diverse individuals
  • Resolve customer issues effectively and efficiently
  • Build rapport and establish trust with customers
  • Handle difficult and challenging situations with composure and empathy
  • Collaborate effectively with other team members
  • Stay updated on the latest trends and technologies in customer service

**Duration:** 30 hours (approximately 5 weeks)

This intensive program is designed to provide you with the necessary skills and knowledge to succeed in a customer service role. The curriculum is aligned with industry standards and covers a wide range of topics, including communication, problem-solving, communication, and teamwork.

**Industry Relevance:** This diploma is highly relevant for individuals seeking a career in customer service, particularly in industries such as retail, healthcare, finance, and technology.

**Upon completion of the program, you will receive a nationally recognized certificate of completion.

**Start your journey to a rewarding career in customer service today!**

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Why this course?

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``` **Significance of Part-Time Level 2 Customer Service Diploma in Today's Market:** The Part-Time Level 2 Customer Service Diploma plays a crucial role in the UK job market, with statistics highlighting its high demand and significant earning potential. According to the UK government's Labour Force Survey (2022), there are over 20,000 full-time equivalent jobs in customer service roles, with a significant proportion of these positions requiring Level 2 qualifications. The diploma provides individuals with the necessary knowledge and skills to excel in these roles, including communication, problem-solving, critical thinking, and customer service principles. It is highly valued by employers in various industries, including retail, telecommunications, and financial services. The Part-Time Level 2 Customer Service Diploma is an essential investment for individuals seeking a rewarding and in-demand career in the UK.

Who should enrol in Part time Level 2 Customer Service Diploma?

| **Target Audience** | |---|---| | Individuals seeking a flexible and convenient way to enhance their customer service skills | | Recent graduates or those looking to upskill | | Anyone seeking a career change or a promotion in customer service | | Individuals with a basic understanding of customer service principles | | Anyone looking to improve their communication and problem-solving abilities | | Individuals seeking a part-time qualification that fits around their busy schedules | | UK-based individuals seeking to enhance their customer service skills in a relevant context |