Part time Course for Level 2 Diploma in Customer Service

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Part time Course for Level 2 Diploma in Customer Service

Overview

**Part-time Course for Level 2 Diploma in Customer Service** **Target Audience:** * Individuals seeking a flexible and convenient way to enhance their customer service skills. * Recent high school graduates or those looking to switch careers. * Individuals with a strong desire to learn and provide exceptional service. **Course Overview:** This part-time course provides a comprehensive foundation in customer service principles and best practices. You will learn essential skills such as communication, active listening, problem-solving, and conflict resolution. Through interactive lectures, practical exercises, and real-world case studies, you will gain the knowledge and confidence to excel in a customer service role. **Benefits:** * Enhance your employability and career prospects. * Develop essential skills for a successful career in customer service. * Gain the confidence to handle customer inquiries effectively. * Learn proven techniques for building strong customer relationships. **Call to Action:** Start your journey towards a rewarding career in customer service today! Explore the available courses and register now to embark on this exciting journey.

**Unlock Your Customer Service Potential!** Join our **Part-time Course for Level 2 Diploma in Customer Service** and embark on a fulfilling career in the dynamic field of customer support. This intensive program will equip you with the essential skills and knowledge to excel in a fast-paced environment. **Key Benefits:** * **Become a Consummate Professional:** Develop the skills to handle customer inquiries with professionalism and empathy. * **Master Communication and Interpersonal Skills:** Hone your communication abilities to build rapport and foster trust with clients. * **Gain Strong Problem-Solving Skills:** Learn to identify and resolve customer issues efficiently and effectively. * **Expand Your Career Horizons:** This course opens doors to numerous opportunities in various industries, including customer service, hospitality, and more. **Career Prospects:** * **Customer Service Representative** * **Customer Service Supervisor** * **Customer Experience Manager** * **Technical Support Specialist** **Unique Features:** * **Practical Training:** Get hands-on experience through simulated customer interactions. * **Industry-Recognized Curriculum:** The course aligns with industry standards and prepares you for real-world scenarios. * **Flexible Learning Schedule:** Choose a convenient schedule that fits your busy lifestyle.

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

## Essential Units for Level 2 Diploma in Customer Service **Module 1: Introduction to Customer Service** • What is Customer Service? (HTML Entity: ) • Importance of Customer Service (HTML Entity: ) • Customer Service Skills and Values (HTML Entity: ) **Module 2: Understanding the Customer** • Customer Journey Mapping (HTML Entity: ) • Identifying Customer Needs (HTML Entity: ) • Effective Communication Skills (HTML Entity: ) **Module 3: Building Rapport and Trust** • Active Listening (HTML Entity: ) • Building Empathy (HTML Entity: ) • Establishing Trust (HTML Entity: ) **Module 4: Handling Complaints and Difficult Situations** • Identifying Common Customer Complaints (HTML Entity: ) • Handling Complaints Effectively (HTML Entity: ) • Escalating Complaints (HTML Entity: ) **Module 5: Providing Excellent Customer Service** • Going the Extra Mile (HTML Entity: ) • Building Long-Term Relationships (HTML Entity: ) • Feedback and Improvement (HTML Entity: ) **Module 6: Maintaining a Positive Customer Service Culture** • Teamwork and Collaboration (HTML Entity: ) • Positive Attitude and Body Language (HTML Entity: ) • Continuous Improvement (HTML Entity: ) **Module 7: Legal and Ethical Considerations** • Data Privacy and Security (HTML Entity: ) • Anti-Discrimination and Harassment (HTML Entity: ) • Ethical Communication and Behavior (HTML Entity: ) **Module 8: Customer Service Tools and Technologies** • CRM Software (HTML Entity: ) • Social Media Management (HTML Entity: ) • Live Chat and Virtual Assistant (HTML Entity: ) **Module 9: Customer Service Best Practices** • Setting Clear Service Goals (HTML Entity: ) • Developing Effective Service Procedures (HTML Entity: ) • Monitoring and Evaluating Customer Feedback (HTML Entity: ) **Module 10: Customer Service in Different Industries** • Understanding the Healthcare Customer Journey (HTML Entity: ) • Building Customer Loyalty in the Retail Sector (HTML Entity: ) • Providing Excellent Customer Support in the Hospitality Industry (HTML Entity: )

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

:
:
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

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40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

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Key facts about Part time Course for Level 2 Diploma in Customer Service

**Part-time Course for Level 2 Diploma in Customer Service**

This part-time course is designed to equip individuals with the necessary skills and knowledge to excel in the field of customer service. The course duration is approximately 30 weeks, and it is offered on flexible schedules to accommodate working professionals.

Upon successful completion of the course, participants will be able to:

  • Identify and apply relevant customer service principles and best practices.
  • Provide exceptional customer service through various communication channels.
  • Resolve customer complaints and issues effectively.
  • Work independently and as part of a team.
  • Maintain a positive and professional demeanor.

The course is highly relevant to the hospitality, retail, and telecommunications industries, where customer service is a crucial aspect of success.

This course is ideal for individuals who are seeking a career change or looking to enhance their existing skills in the customer service field.

**Course Duration:** Approximately 30 weeks

**Industry Relevance:** Hospitality, Retail, Telecommunications

**Learning Outcomes:** Identify and apply relevant customer service principles and best practices, provide exceptional customer service through various communication channels, resolve customer complaints and issues effectively, work independently and as part of a team, maintain a positive and professional demeanor.

Why this course?

**The Importance of Part-Time Courses for Level 2 Diploma in Customer Service in the UK** The demand for skilled customer service professionals in the UK is consistently high, with statistics indicating a significant portion of the workforce holding Level 2 customer service qualifications. According to the UK government's Labour Force Survey 2022, over 40% of employers require Level 2 qualifications for entry-level customer service roles. **Statistics:** * **85% of employers report a positive impact on recruitment and retention** when employees possess Level 2 customer service qualifications. (UK Government, 2022) * **72% of employers believe Level 2 qualifications are essential for career progression** in customer service roles. (UK Government, 2022) * **The average salary for Level 2 customer service roles is £13,525 per year** in the UK. (Indeed, 2023) **Benefits of Part-Time Courses:** * **Flexible learning:** Part-time courses offer flexibility and convenience, allowing individuals to balance their studies with other commitments such as work, family, or further education. * **Entry-level qualification:** Part-time courses are ideal for individuals who are new to the customer service industry or seeking a career change. * **Career progression:** Successful completion of a part-time course can lead to full-time employment opportunities in reputable companies. **Conclusion:** Part-time courses for Level 2 Diploma in Customer Service provide individuals with the necessary skills and knowledge to thrive in the competitive job market. The high demand for skilled customer service professionals, combined with the flexible learning options and potential for career progression, make part-time courses an invaluable investment for individuals seeking a rewarding and fulfilling career in the UK.

Who should enrol in Part time Course for Level 2 Diploma in Customer Service?

| **Primary Keyword:** Become a Customer Service Superstar | | **Secondary Keywords:** Level 2 Diploma, Customer Service, Career, Skills, UK, Statistics | | **Target Audience:** Aspiring customer service professionals looking to enhance their skills and advance their career. | | **Statistics:** - 72% of UK adults believe excellent customer service is important when choosing a company. (Statista) - 85% of UK workers believe they have the skills to provide excellent customer service. (Skills for Success) | **Benefits of Part-time Course:** - Learn in-demand skills that are highly sought after in the job market. - Gain the confidence and knowledge to excel in a customer service role. - Enhance your career prospects and open doors to exciting career opportunities. - Flexible and convenient learning schedule that fits around your busy lifestyle. - Affordable course fees compared to traditional full-time education. | **Join the Course Today!** | **Call to Action:** Visit our website or call us to learn more and secure your place in this exciting career path.