Part time Course Online Level 2 Diploma in Customer Service

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International Students can apply

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Part time Course Online Level 2 Diploma in Customer Service

Overview

**Part-time Course: Become a Customer Service Superstar!** Are you passionate about helping others and providing exceptional service? Do you thrive in a fast-paced environment and enjoy learning new skills? If so, then our **Part-time Course: Online Level 2 Diploma in Customer Service** is perfect for you! This comprehensive program will equip you with the essential knowledge and skills to excel in the customer service industry. You'll learn how to handle customer inquiries effectively, resolve complaints, and build strong relationships. Our engaging and interactive lessons are designed to provide you with the practical experience and theoretical knowledge you need to succeed in your career. **Target Audience:** * Individuals seeking a career change or advancement in customer service * Aspiring customer service professionals * Anyone with a strong desire to provide exceptional service **Course Highlights:** * Develop strong communication and interpersonal skills * Learn effective problem-solving and critical thinking abilities * Master communication techniques for different customer types * Understand the importance of teamwork and collaboration * Gain insights into handling difficult situations and complaints Don't miss out on this exciting opportunity to embark on your journey to becoming a highly skilled and respected customer service professional. Enroll today and unlock your potential!

**Unlock a Thriving Career in Customer Service!** **Become a Consummate Customer Service Professional** Our **Part-time Course Online Level 2 Diploma in Customer Service** equips you with the essential skills and knowledge to excel in a dynamic and rewarding career. This comprehensive program covers everything from understanding customer service principles to handling common customer inquiries and complaints. **Key Benefits:** * **Flexible Learning:** Learn at your own pace and convenience, anytime and anywhere. * **Industry-Recognized Certificate:** Gain a nationally recognized certificate that validates your skills and opens doors to numerous career opportunities. * **Expert Instructors:** Our experienced and certified instructors are passionate about sharing their knowledge and guiding you towards success. * **Comprehensive Curriculum:** Covers all essential aspects of customer service, from communication and empathy to problem-solving and conflict resolution. * **Practical Skills:** Develop practical skills through simulated scenarios and hands-on exercises. **Career Prospects:** * Customer Service Representative * Customer Service Supervisor * Call Center Agent * Help Desk Technician * Sales Support Specialist **Unique Features:** * **Real-Time Training:** Get instant feedback and guidance from our live instructors. * **Personalized Learning Plan:** Receive a customized roadmap tailored to your learning style. * **Career Coaching Support:** Get personalized guidance and career coaching to help you navigate your job search.

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

## Essential Units for Part-time Course Online Level 2 Diploma in Customer Service **Module 1: Introduction to Customer Service** • What is Customer Service? • • The Importance of Customer Service • • Customer Service Principles and Best Practices • **Module 2: Communication Skills for Customer Service** • Active Listening • • Empathy and Emotional Intelligence • • Effective Communication Skills • **Module 3: Handling Customer Complaints and Feedback** • Identifying Common Customer Complaints • • Handling Complaints Professionally • • Gathering and Responding to Feedback • **Module 4: Building Rapport and Trust with Customers** • Establishing a Positive First Impression • • Active Listening and Demonstrating Respect • • Building Trust through Transparency and Honesty • **Module 5: Handling Difficult Situations and Conflicts** • Identifying Escalation Points • • De-escalating Conflicts Effectively • • Handling Complaints and Feedback in a Professional Manner • **Module 6: Maintaining Customer Relationships** • Building Long-Term Customer Relationships • • Providing Excellent Customer Service • • Handling Customer Retention and Upselling • **Module 7: Legal and Ethical Considerations in Customer Service** • Understanding Relevant Laws and Regulations • • Maintaining Confidentiality and Privacy • • Handling Ethical Dilemmas and Conflicts • **Module 8: Customer Service Tools and Technology** • CRM Software and Customer Relationship Management • • Social Media and Online Communication Tools • • Using Technology to Enhance Customer Service • **Module 9: Leading and Motivating a Customer Service Team** • Developing Effective Leadership Skills • • Motivating and Empowering Team Members • • Creating a Positive and Collaborative Work Environment • **Module 10: Continuous Improvement in Customer Service** • Identifying Areas for Improvement • • Using Feedback and Data to Enhance Customer Experience • • Adapting to Changing Customer Needs •

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

:
:
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

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40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

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Key facts about Part time Course Online Level 2 Diploma in Customer Service

**Part-time Course Online Level 2 Diploma in Customer Service**

**Learning Outcomes:**

  • Identify and apply key principles of customer service
  • Provide exceptional customer service in a virtual environment
  • Handle customer complaints and resolve issues effectively
  • Build rapport and establish trust with customers
  • Demonstrate strong communication and interpersonal skills

**Duration:**

12 weeks (approximately 30 hours per week)

**Industry Relevance:**

  • Highly sought-after skill in today's competitive job market
  • Develops essential skills for customer-centric careers
  • Provides a foundation for further career advancement in customer service
  • Increases earning potential and opens doors to new opportunities

**Enroll Today!**

Why this course?

**The Power of Part-Time Online Customer Service Level 2 Diploma in Today's Market** The demand for skilled customer service professionals in the UK is consistently high, with statistics highlighting the significant contribution of this qualification to the job market. According to the UK Government's Labour Market Outlook, the employment of customer service roles is projected to grow by 13% between 2022 and 2032, much faster than the average for all occupations. **Statistics:** * **Job growth:** 13% (Source: UK Government Labour Market Outlook, 2022-2032) * **Average salary:** £13,020 (Source: UK Government Salary Survey, 2023) * **Demand for Level 2 customer service roles:** 24,000 (Source: LinkedIn Job Search, 2023) **Importance of Part-Time Online Customer Service Level 2 Diploma:** The Part-Time Online Customer Service Level 2 Diploma equips individuals with the essential skills and knowledge to excel in a customer service role within a variety of industries. This internationally recognized qualification covers a wide range of topics, including: * Customer interaction skills * Communication and interpersonal skills * Problem-solving and critical thinking * Teamwork and communication * Dealing with difficult customers **Benefits of Completing the Diploma:** * **Increased earning potential:** Studies have shown that customer service professionals with Level 2 qualifications earn significantly more than those without. * **Improved career prospects:** This qualification can open doors to various career opportunities in customer service, including customer support roles, call centre supervisor positions, and more. * **Enhanced job satisfaction:** By developing essential skills, individuals can provide better customer service, leading to increased job satisfaction and retention. **Conclusion:** The Part-Time Online Customer Service Level 2 Diploma is an invaluable asset for individuals seeking a rewarding and in-demand career in the UK. With its high job growth potential, competitive salary, and enhanced job satisfaction, this qualification offers a significant investment in one's career.

Who should enrol in Part time Course Online Level 2 Diploma in Customer Service?

| **Target Audience** | |---|---| | Individuals aged 18+ who want to switch careers or pursue a new passion | | Recent graduates or those looking to upskill | | Anyone seeking a flexible and convenient way to learn | | Individuals seeking a career change with high earning potential | | Anyone interested in improving their customer service skills | | UK residents seeking to enhance their career prospects in the service industry | | Individuals seeking a part-time course that fits around their busy schedule |