Online Level 2 Diploma in Customer Service Qualifi

Tuesday, 29 April 2025 09:18:26

International Students can apply

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Online Level 2 Diploma in Customer Service Qualifi

Overview

Online Level 2 Diploma in Customer Service Qualifi


Develop the skills to deliver exceptional customer service and advance your career in this Customer Service role.


This online qualification is designed for individuals who want to enhance their customer service skills and knowledge, with a focus on providing excellent service to customers.


Learn how to handle customer complaints, resolve issues, and provide a positive customer experience, all while developing your communication and problem-solving skills.


By completing this Customer Service qualification, you'll gain the confidence and expertise to succeed in a customer-facing role and take your career to the next level.


So why wait? Explore the Online Level 2 Diploma in Customer Service Qualifi today and start building a successful career in customer service.

Online Level 2 Diploma in Customer Service Qualifi - Unlock a world of career opportunities with this industry-leading qualification. The Customer Service skills you'll develop will be invaluable in any role, from retail to finance, and beyond. With Qualifi, you'll gain a comprehensive understanding of customer service principles, including communication, problem-solving, and conflict resolution. This customer service course is designed to be flexible and accessible, with online learning that fits around your schedule. Upon completion, you'll be equipped with the skills and knowledge to succeed in a customer-facing role, with career prospects in high demand.

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Effective Communication Skills - This unit focuses on the importance of verbal and non-verbal communication in customer service, including active listening, empathy, and conflict resolution.
• Customer Relationship Management (CRM) Systems - This unit introduces students to the use of CRM systems in customer service, including data analysis, customer profiling, and relationship management.
• Conflict Resolution and De-escalation Techniques - This unit teaches students how to resolve conflicts and de-escalate tense situations in a customer service environment, using techniques such as active listening and problem-solving.
• Product Knowledge and Demonstrations - This unit emphasizes the importance of product knowledge and demonstrations in customer service, including the ability to answer questions, provide information, and make recommendations.
• Time Management and Prioritization - This unit teaches students how to manage their time effectively in a customer service environment, prioritizing tasks, and meeting deadlines.
• Customer Feedback and Complaint Handling - This unit focuses on the importance of customer feedback and complaint handling in customer service, including the ability to listen, empathize, and resolve issues.
• Online Communication and Social Media - This unit introduces students to the use of online communication and social media in customer service, including email, chat, and social media platforms.
• Diversity, Equality, and Inclusion in Customer Service - This unit emphasizes the importance of diversity, equality, and inclusion in customer service, including the ability to work with diverse customers and teams.
• Customer Service in a Global Environment - This unit teaches students how to provide customer service in a global environment, including cultural awareness, language skills, and international customer service standards.
• Quality Assurance and Performance Measurement - This unit focuses on the importance of quality assurance and performance measurement in customer service, including the ability to set goals, track performance, and improve customer service standards.

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

:
:
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

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40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

**Customer Service Job Market Trends in the UK**

**Job Roles and Statistics**

**Job Role** **Job Description** **Industry Relevance**
**Customer Service Representative** Handle customer inquiries, resolve issues, and provide product information. Relevant industries: Retail, Finance, Healthcare.
**Customer Service Manager** Lead a team of customer service representatives, manage customer complaints, and improve customer satisfaction. Relevant industries: Retail, Finance, Technology.
**Sales Representative** Generate sales leads, build customer relationships, and meet sales targets. Relevant industries: Retail, Finance, Business Services.
**Account Manager** Manage existing customer accounts, identify new business opportunities, and build customer relationships. Relevant industries: Retail, Finance, Business Services.
**Business Development Manager** Identify new business opportunities, develop marketing strategies, and build customer relationships. Relevant industries: Retail, Finance, Technology.

Key facts about Online Level 2 Diploma in Customer Service Qualifi

The Online Level 2 Diploma in Customer Service Qualifi is a popular and industry-relevant qualification that focuses on developing essential skills for customer-facing roles.

Learning outcomes of this qualification include:

  • Understand the importance of customer service in a business environment
  • Develop effective communication and interpersonal skills
  • Learn how to handle customer complaints and resolve issues
  • Understand the principles of customer service and how to apply them in practice

The duration of this qualification is typically 12 months, with flexible online learning that allows you to study at your own pace.

The Online Level 2 Diploma in Customer Service Qualifi is highly relevant to the customer service industry, with many employers recognizing this qualification as a benchmark for customer service skills.

Upon completion of this qualification, you can expect to gain a recognized qualification that is recognized by employers and industry bodies, such as the Chartered Institute of Personnel and Development (CIPD) and the Institute of Customer Service (ICS).

The skills and knowledge gained from this qualification can be applied in a variety of customer-facing roles, including customer service, sales, and retail.

Why this course?

Online Level 2 Diploma in Customer Service Qualifi is a highly sought-after qualification in today's market, with **70% of UK businesses** investing in employee training and development (Source: CIPD). The online course offers a flexible and accessible way for individuals to acquire the skills and knowledge required to excel in customer-facing roles.
Industry Trends Statistics
Customer Service Skills 85% of customers are more likely to return to a business that provides excellent customer service (Source: American Express)
Communication Skills Effective communication is key to resolving customer complaints, with 75% of customers expecting a response within 2 hours (Source: Salesforce)
Problem-Solving Skills 70% of customers expect businesses to resolve their issues quickly, with 60% willing to switch to a competitor if not resolved (Source: PwC)

Who should enrol in Online Level 2 Diploma in Customer Service Qualifi?

Ideal Audience for Online Level 2 Diploma in Customer Service Qualifi
Individuals seeking a career in customer-facing roles, such as sales, retail, or hospitality, can benefit from this qualification. In the UK, the customer service industry employs over 4.8 million people, with a growth rate of 3.5% per annum (Source: ONS, 2020). Those looking to upskill or reskill in customer service can enhance their employability and earning potential. The Online Level 2 Diploma in Customer Service Qualifi is designed for learners who want to develop essential skills in communication, problem-solving, and conflict resolution.
Key characteristics of the ideal learner:
• Currently employed in a customer-facing role or looking to transition into one • Seeking to develop skills in communication, problem-solving, and conflict resolution • Enthusiastic about learning and self-improvement • Able to commit to regular study sessions and assignments • Looking to enhance employability and career prospects in the UK job market
Benefits of the Online Level 2 Diploma in Customer Service Qualifi:
• Develop essential skills in customer service, communication, and problem-solving • Enhance employability and career prospects in the UK job market • Improve job satisfaction and customer experience • Gain a recognized qualification from a leading awarding body (Qualifi)