OfQual accredited Customer Service Diploma Course

Sunday, 27 July 2025 07:30:24

International Students can apply

Apply Now     Viewbook

OfQual accredited Customer Service Diploma Course

Overview

The Customer Service Diploma Course is designed for individuals seeking to develop essential skills in providing top-notch customer service.

With OfQual accreditation, this course is recognized by employers and industry leaders, ensuring learners gain a competitive edge in the job market.

Targeting those in customer-facing roles, this course covers topics such as communication, conflict resolution, and product knowledge, helping learners to deliver exceptional customer experiences.

By the end of the course, learners will have gained the skills and confidence to handle customer complaints, provide solutions, and build strong relationships with clients.

Take the first step towards a rewarding career in customer service. Explore the Customer Service Diploma Course today and discover a world of opportunities.

Customer Service is at the heart of any successful business, and our OfQual accredited Customer Service Diploma Course is designed to equip you with the skills and knowledge to excel in this field. By studying this course, you'll gain a deep understanding of customer needs, develop effective communication and problem-solving skills, and learn how to provide exceptional service in a variety of settings. With Customer Service skills in high demand, this course can lead to a range of career opportunities, including customer-facing roles in retail, hospitality, and more. You'll also benefit from flexible learning options and industry-recognized accreditation.

(13)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer Service Skills and Knowledge: This unit covers the fundamental skills and knowledge required for effective customer service, including communication, problem-solving, and product knowledge. •
Communication Skills for Customer Service: This unit focuses on the importance of effective communication in customer service, including verbal and non-verbal communication, active listening, and conflict resolution. •
Product Knowledge and Technical Skills: This unit covers the technical skills required to provide excellent customer service, including product knowledge, technical skills, and the ability to resolve technical issues. •
Customer Relationship Management: This unit explores the importance of building and maintaining customer relationships, including customer segmentation, targeting, and positioning. •
Complaint Handling and Resolution: This unit covers the procedures for handling and resolving customer complaints, including empathy, active listening, and problem-solving. •
Cultural Awareness and Diversity in Customer Service: This unit highlights the importance of cultural awareness and diversity in customer service, including understanding different cultures, languages, and customer needs. •
Time Management and Productivity in Customer Service: This unit focuses on the importance of time management and productivity in customer service, including prioritizing tasks, managing workload, and meeting deadlines. •
Customer Service in a Digital Age: This unit explores the impact of technology on customer service, including social media, email, and online chat. •
Quality Assurance and Feedback in Customer Service: This unit covers the importance of quality assurance and feedback in customer service, including monitoring customer feedback, identifying areas for improvement, and implementing changes. •
Customer Service in a Business Context: This unit examines the role of customer service in a business context, including the impact of customer service on business performance, customer loyalty, and retention.

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

:
:
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

-

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Apply Now

Accreditation

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

**Job Title** **Industry Relevance** **Job Description**
Customer Service Representative Customer service, sales, and account management Handle customer inquiries, resolve issues, and provide product information.
Customer Service Manager Customer service, sales, and account management Lead a team of customer service representatives, manage customer relationships, and resolve complex issues.
Sales Representative Sales, marketing, and business development Identify and pursue new sales opportunities, build relationships with customers, and meet sales targets.
Account Manager Sales, marketing, and business development Manage existing customer accounts, identify new sales opportunities, and develop strategic relationships.
Business Development Manager Sales, marketing, and business development Identify and pursue new business opportunities, develop strategic partnerships, and drive revenue growth.
**Industry Trend** **Percentage**
Customer Service Industry Trends 70%
Sales Industry Trends 20%
Account Management Industry Trends 5%
Business Development Industry Trends 5%

Key facts about OfQual accredited Customer Service Diploma Course

The OfQual accredited Customer Service Diploma Course is a comprehensive training program designed to equip learners with the essential skills and knowledge required to excel in a customer-facing role.

Upon completion of the course, learners can expect to achieve the following learning outcomes:

• Provide excellent customer service, ensuring a positive experience for customers

• Handle customer complaints and feedback in a professional and effective manner

• Develop strong communication and interpersonal skills, both verbally and in writing

• Demonstrate a thorough understanding of customer service principles, policies, and procedures

The duration of the course varies depending on the learning style and pace of the individual, but most learners complete the course within 12-18 months.

The course is highly relevant to the customer service industry, with many employers requiring or preferring candidates to hold a recognized customer service qualification.

By achieving the OfQual accredited Customer Service Diploma, learners can enhance their employability, career prospects, and earning potential in a range of customer-facing roles, including retail, hospitality, and call center environments.

The course is also beneficial for those looking to progress into management or supervisory roles, as it provides a solid foundation in customer service principles and practices.

Why this course?

Customer Service is a vital skill in today's market, with the UK's customer service industry valued at £43.8 billion, employing over 2.5 million people (Source: CIPD). The OfQual accredited Customer Service Diploma Course is a highly regarded qualification that equips learners with the knowledge and skills required to excel in this field.
Year Number of Employees
2019 2,500,000
2020 2,600,000
2021 2,700,000
2022 2,800,000
Google Charts 3D Column Chart:
The OfQual accredited Customer Service Diploma Course is designed to meet the needs of employers and learners alike, providing a comprehensive understanding of customer service principles, practices, and techniques. With the rise of digital transformation and the increasing importance of customer experience, this qualification is more relevant than ever. By acquiring the skills and knowledge required to deliver exceptional customer service, learners can enhance their employability and career prospects in this dynamic and growing industry.

Who should enrol in OfQual accredited Customer Service Diploma Course?

Ideal Audience for OfQual Accredited Customer Service Diploma Course

Customer Service professionals seeking to enhance their skills and knowledge in a UK-based industry can benefit from this OfQual accredited diploma course.

Typically, this course is designed for individuals working in customer-facing roles, such as call centre staff, retail assistants, and hospitality workers, who wish to develop their communication and problem-solving skills.

According to the Chartered Institute of Personnel and Development (CIPD), 75% of UK employers consider customer service skills to be essential for job success, making this course an ideal choice for those looking to upskill and advance their careers.

Additionally, the course is suitable for those who have completed a Level 2 or 3 qualification in customer service and wish to progress to a higher level of qualification, or for those who are new to the industry and want to gain a solid foundation in customer service principles and practices.
Key characteristics of the ideal learner include:
  • Working in a customer-facing role or industry
  • Seeking to enhance their customer service skills and knowledge
  • Willing to commit to regular study and assessment
  • Looking to advance their career or progress to a higher level of qualification