OTHM Level 2 Diploma in Customer Service Part time

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OTHM Level 2 Diploma in Customer Service Part time

Overview

Customer Service is at the heart of any successful business, and the OTHM Level 2 Diploma in Customer Service Part-time is designed to equip you with the skills and knowledge to excel in this field.

Whether you're looking to advance your career or start a new one, this part-time diploma is perfect for those who want to develop a deeper understanding of customer service principles and practices.

Through a combination of online learning and flexible study, you'll gain a comprehensive understanding of how to provide exceptional customer service, handle complaints, and resolve conflicts.

Some key topics covered in the course include communication skills, product knowledge, and sales techniques, as well as how to work effectively in a team and manage customer expectations.

By the end of the course, you'll be equipped with the skills and confidence to deliver outstanding customer service and take your career to the next level.

So why not explore the OTHM Level 2 Diploma in Customer Service Part-time today and start building a successful career in customer service?

OTHM Level 2 Diploma in Customer Service Part time is an ideal course for individuals seeking to enhance their customer service skills and kick-start a rewarding career. By studying part-time, you can balance your studies with work and personal commitments. This comprehensive course covers essential topics such as communication, conflict resolution, and customer relationship management. Upon completion, you'll gain a recognized qualification that can lead to career opportunities in various industries, including retail, hospitality, and finance. With flexible learning and supportive tutors, you'll be well-equipped to succeed in this field.

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Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Effective Communication Skills
This unit focuses on the importance of verbal and non-verbal communication in customer service, including active listening, questioning techniques, and conflict resolution. It also covers the use of language and tone to convey a positive image of the organization. • Customer Relationship Management
This unit explores the concept of customer relationship management (CRM) and its role in delivering excellent customer service. It covers the importance of building relationships, understanding customer needs, and using technology to manage customer interactions. • Product Knowledge and Sales
In this unit, students learn about the importance of product knowledge in customer service, including the features, benefits, and applications of various products. They also develop skills in sales techniques, including upselling and cross-selling. • Conflict Resolution and Complaint Handling
This unit teaches students how to handle customer complaints and conflicts in a professional and effective manner. It covers the importance of empathy, active listening, and problem-solving skills in resolving customer issues. • Time Management and Organization
This unit focuses on the importance of time management and organization in customer service, including prioritizing tasks, managing workload, and meeting deadlines. Students also learn how to use technology to streamline processes and improve productivity. • Customer Service in a Multicultural Environment
In this unit, students learn about the importance of cultural awareness and sensitivity in customer service, including understanding different cultural norms and values. They also develop skills in communicating effectively with customers from diverse backgrounds. • Emotional Intelligence and Wellbeing
This unit explores the importance of emotional intelligence and wellbeing in customer service, including recognizing and managing emotions, building self-awareness, and developing resilience. Students also learn how to prioritize their own wellbeing in a demanding customer service environment. • Technology and Digital Communication
This unit covers the use of technology in customer service, including email, phone, and social media communication. Students learn how to use digital tools to enhance customer interactions, improve efficiency, and provide excellent customer service. • Quality Assurance and Feedback
In this unit, students learn about the importance of quality assurance and feedback in customer service, including setting standards, monitoring performance, and using feedback to improve services. They also develop skills in providing constructive feedback to customers and colleagues.

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

:
:
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

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40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
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Career path

**Job Title** **Job Description**
Customer Service Representative Handle customer inquiries, resolve issues, and provide excellent customer service. Develop strong communication and problem-solving skills.
Sales Representative Identify and pursue new sales opportunities, build relationships with clients, and meet sales targets. Develop strong negotiation and presentation skills.
Account Manager Manage existing client relationships, identify new business opportunities, and develop strategies to increase revenue. Develop strong leadership and communication skills.
Customer Success Manager Ensure customer satisfaction, identify and resolve issues, and develop strategies to increase customer retention. Develop strong analytical and problem-solving skills.
Business Development Manager Identify new business opportunities, develop strategies to increase revenue, and build relationships with clients. Develop strong leadership and negotiation skills.

Key facts about OTHM Level 2 Diploma in Customer Service Part time

The OTHM Level 2 Diploma in Customer Service Part-time is a flexible and accessible qualification designed for individuals seeking to enhance their customer service skills in a part-time environment.

Learning outcomes of this diploma include:

  • Develop effective communication and interpersonal skills to provide excellent customer service
  • Understand the importance of customer relationships and loyalty
  • Learn how to handle customer complaints and resolve issues efficiently
  • Acquire knowledge of customer service policies and procedures
  • Develop skills to work effectively in a team environment

The duration of this part-time diploma is typically 12 months, allowing students to balance their studies with work and other commitments.

The OTHM Level 2 Diploma in Customer Service is highly relevant to the customer service industry, providing learners with the skills and knowledge required to succeed in this field.

Upon completion of this diploma, learners can expect to gain a recognized qualification that is highly regarded by employers in the customer service sector.

The OTHM Level 2 Diploma in Customer Service is also recognized by various awarding bodies, including the International Association of Private Career Colleges (IAPCC) and the British Accreditation Council (BAC).

Why this course?

Customer Service is a vital component of any business, and the OTHM Level 2 Diploma in Customer Service Part-time is a highly sought-after qualification in the UK job market. According to the UK's Office for National Statistics, the customer service industry employs over 2.5 million people in the UK, with a growth rate of 3.5% per annum (2020-2025).
Year Employment
2020 2,444,000
2021 2,533,000
2022 2,625,000
2023 2,723,000
2024 2,835,000
2025 2,953,000
The OTHM Level 2 Diploma in Customer Service Part-time is designed to equip learners with the skills and knowledge required to excel in this industry. The qualification covers topics such as communication, problem-solving, and conflict resolution, making it an ideal choice for those looking to advance their careers in customer-facing roles.

Who should enrol in OTHM Level 2 Diploma in Customer Service Part time?

Ideal Audience for OTHM Level 2 Diploma in Customer Service Part Time
Individuals seeking a part-time qualification in customer service, such as those in retail, hospitality, or customer-facing roles, are ideal candidates.
Those looking to upskill or reskill in customer service, with an average age of 25-45, and holding a Level 1 or equivalent qualification, are well-suited for this course.
In the UK, approximately 1 in 5 employees work in customer-facing roles, with 75% of employers considering customer service skills essential for job success.
Prospective learners should be committed to studying part-time, with a minimum of 10 hours per week dedicated to coursework and assessments, and a strong desire to develop their customer service skills.