OTHM Level 2 Customer Service Diploma Online Course

Tuesday, 29 April 2025 09:15:00

International Students can apply

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OTHM Level 2 Customer Service Diploma Online Course

Overview

Customer Service

is at the heart of any successful business, and the Customer Service industry is booming. The OTHM Level 2 Customer Service Diploma Online Course is designed for individuals who want to develop the skills and knowledge needed to excel in this field.

Whether you're looking to start a new career or advance in your current role, this course will equip you with the essential skills to provide exceptional customer service, handle complaints, and resolve issues effectively.

With a focus on practical learning and real-world examples, this course is perfect for those who want to gain a recognized qualification in customer service.

So why wait? Explore the OTHM Level 2 Customer Service Diploma Online Course today and take the first step towards a rewarding career in customer service.

Customer Service is the backbone of any successful business, and with the OTHM Level 2 Customer Service Diploma Online Course, you can develop the skills to excel in this field. This comprehensive course covers essential topics such as communication, problem-solving, and conflict resolution, enabling you to provide excellent customer service and enhance your career prospects. Upon completion, you'll gain a recognized qualification that can lead to job opportunities in various industries, including retail, hospitality, and finance. The course features flexible online learning and self-paced study, allowing you to balance your studies with work or other commitments.

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Effective Communication Skills - This unit focuses on the importance of verbal and non-verbal communication in customer service, including active listening, empathy, and conflict resolution.
• Customer Service Skills for the Hospitality Industry - This unit covers the specific skills required in the hospitality industry, including providing excellent customer service, handling complaints, and working effectively in a team environment.
• Communication Skills for Dealing with Difficult Customers - This unit teaches students how to handle difficult customer situations, including staying calm under pressure, using positive language, and finding solutions to problems.
• Time Management and Productivity in Customer Service - This unit emphasizes the importance of time management and productivity in customer service, including prioritizing tasks, managing workload, and meeting deadlines.
• Conflict Resolution and Negotiation Skills - This unit teaches students how to resolve conflicts and negotiate with customers, including active listening, empathy, and finding mutually beneficial solutions.
• Customer Service in a Global Market - This unit covers the challenges and opportunities of providing customer service in a global market, including cultural differences, language barriers, and international customer expectations.
• The Importance of Customer Retention in Business - This unit highlights the importance of customer retention in business, including strategies for retaining customers, building customer loyalty, and increasing repeat business.
• Effective Problem-Solving and Decision-Making in Customer Service - This unit teaches students how to analyze problems, identify solutions, and make effective decisions in customer service, including critical thinking, creativity, and resourcefulness.
• The Role of Technology in Customer Service - This unit covers the role of technology in customer service, including social media, email, phone, and online chat, and how to use these tools effectively to provide excellent customer service.

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

:
:
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

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40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about OTHM Level 2 Customer Service Diploma Online Course

The OTHM Level 2 Customer Service Diploma Online Course is a comprehensive training program designed to equip learners with the essential skills and knowledge required to excel in a customer-facing role.

Upon completion of the course, learners can expect to achieve the following learning outcomes:

• Develop effective communication and interpersonal skills to build strong relationships with customers

• Understand the importance of customer service in a business setting and the role of the customer service representative

• Learn how to handle customer complaints and resolve issues in a professional and efficient manner

• Acquire knowledge of customer service policies and procedures, including data protection and confidentiality

The duration of the course is approximately 30 hours, which can be completed at the learner's own pace.

The course is highly relevant to the customer service industry, and upon completion, learners can expect to gain recognition from OTHM, a leading awarding body in the UK.

The OTHM Level 2 Customer Service Diploma is a popular choice among individuals looking to upskill or reskill in customer service, and it is also a great option for those looking to progress to more senior roles or start their own business.

The course is delivered online, making it accessible to learners from all over the world, and it is designed to be flexible, allowing learners to study at a time that suits them.

The OTHM Level 2 Customer Service Diploma is a great way to demonstrate your commitment to customer service and can be a valuable addition to your CV or resume.

Why this course?

Customer Service is a vital skill in today's market, with the UK's customer service industry employing over 2.5 million people, generating a revenue of £43.8 billion (Source: CIPD). The OTHM Level 2 Customer Service Diploma Online Course is a highly relevant and in-demand qualification that equips learners with the essential skills and knowledge to excel in this field.
Year Employment Rate
2020 2.5 million
2021 2.7 million
2022 2.9 million
Google Charts 3D Column Chart:
The OTHM Level 2 Customer Service Diploma Online Course is designed to meet the needs of the modern customer service industry, covering topics such as communication, problem-solving, and conflict resolution. With the rise of digital communication, customer service professionals must be able to adapt to new technologies and platforms, making this qualification highly relevant to learners and professionals alike. By investing in this course, individuals can enhance their skills, increase their employability, and contribute to the growth of the customer service industry in the UK.

Who should enrol in OTHM Level 2 Customer Service Diploma Online Course?

Ideal Audience for OTHM Level 2 Customer Service Diploma Online Course
Individuals seeking to enhance their customer service skills in the UK job market, with a focus on those in retail, hospitality, and call centre environments, are the primary target audience for this course.
In the UK, approximately 1 in 5 employees work in customer-facing roles, with the customer service industry employing over 2.5 million people (Source: Chartered Institute of Personnel and Development). This course is designed to equip learners with the necessary skills to succeed in these roles and improve job prospects.
Prospective learners may include those looking to progress from an entry-level position to a more senior role, or those seeking to upskill and reskill in a rapidly changing job market. With the UK's customer service industry valued at over £70 billion, this course offers a valuable investment in one's future career prospects.
By completing the OTHM Level 2 Customer Service Diploma Online Course, learners can gain a recognised qualification, enhance their employability, and increase their earning potential in the UK job market.