OTHM Level 2 Customer Service Diploma

Friday, 03 October 2025 12:02:15

International Students can apply

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OTHM Level 2 Customer Service Diploma

Overview

**OTHM Level 2 Customer Service Diploma: Unlock Exceptional Service Skills** **For aspiring customer service professionals seeking a rewarding career in the dynamic hospitality industry,** the OTHM Level 2 Customer Service Diploma is your gateway to success. This comprehensive program equips you with the essential skills and knowledge to excel in customer-centric roles. **Key Highlights:** * **Comprehensive Curriculum:** Covers core principles, advanced techniques, and best practices in customer service. * **Industry-Recognized Certification:** Demonstrates your commitment to excellence and prepares you for the OTHM Level 2 Customer Service Certification exam. * **Practical Training:** Includes hands-on simulations and role-playing exercises to enhance your practical skills. * **Flexible Learning Options:** Choose from flexible delivery formats to fit your busy schedule. **Target Audience:** * Aspiring customer service professionals * Individuals seeking a career change or advancement in the hospitality industry * Anyone with a passion for providing exceptional service **Call to Action:** **Enroll now and embark on your journey to becoming a highly skilled and confident customer service professional!**

**Unlock the World of Customer Service Excellence** **Become a Consummate Professional** The OTHM Level 2 Customer Service Diploma empowers you to excel in the dynamic and rewarding field of customer service. This comprehensive program equips you with the essential skills and knowledge to handle customer inquiries, resolve complaints, and foster loyalty. **Key Benefits:** * **Industry-Recognized Certification:** OTHM Level 2 is accredited by UKAS, ensuring industry recognition and credibility. * **Comprehensive Curriculum:** Covers all aspects of customer service, from communication and empathy to problem-solving and conflict resolution. * **Practical Skills Development:** Develops practical abilities through simulated scenarios and role-playing exercises. * **Flexible Learning Format:** Choose online or in-person delivery to fit your schedule. * **Career Prospects:** Opens doors to exciting career opportunities in various industries, including customer service, hospitality, finance, and more. **Unique Features:** * **Expert Instructors:** Our team of experienced and certified instructors bring real-world experience to the classroom. * **Personalized Learning Plan:** Tailored to your individual learning needs and career goals. * **Real-Time Support:** Access to dedicated support resources and career guidance throughout your journey. (22)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

## Essential Units for OTHM Level 2 Customer Service Diploma **• Introduction to Customer Service Principles** * Define customer service and its importance in the business context. * Identify the core values and principles that underpin effective customer service. * Analyze the role of customer service in achieving organizational goals. **• Customer Journey and Service Design** * Define the customer journey and its different stages. * Analyze the importance of understanding customer needs and expectations. * Design and implement a customer journey map to visualize the customer experience. **• Communication and Interpersonal Skills** * Develop effective communication skills for interacting with customers. * Enhance active listening skills to understand customer concerns and needs. * Demonstrate empathy and emotional intelligence in customer interactions. **• Problem-Solving and Conflict Resolution** * Identify different types of customer problems and their impact. * Develop effective problem-solving skills and techniques. * Handle customer complaints and resolve them in a professional and timely manner. **• Teamwork and Collaboration** * Define the importance of teamwork and collaboration in customer service. * Explore different collaborative approaches to resolving customer issues. * Demonstrate effective communication and conflict resolution skills within a team. **• Legal and Ethical Considerations** * Understand relevant legal and ethical frameworks that govern customer service. * Identify and apply appropriate ethical principles in customer interactions. * Analyze the impact of data privacy and security on customer service. **• Customer Relationship Management (CRM)** * Define CRM and its importance in customer service. * Explore different CRM tools and techniques for managing customer interactions. * Analyze the role of CRM in improving customer satisfaction and loyalty. **• Customer Feedback and Analytics** * Define and differentiate between different types of customer feedback. * Analyze customer feedback data to identify areas for improvement. * Develop strategies for using feedback to enhance customer service.

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

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:
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

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40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Apply Now

Accreditation

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

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Key facts about OTHM Level 2 Customer Service Diploma

**OTHM Level 2 Customer Service Diploma**

**Learning Outcomes:**

  • Identify and apply key principles of customer service
  • Analyze customer needs and expectations
  • Develop and implement effective customer service solutions
  • Provide exceptional customer service in a variety of situations
  • Resolve customer complaints and issues promptly and professionally
  • Build and maintain strong relationships with customers

**Duration:**

12 weeks

**Industry Relevance:**

The OTHM Level 2 Customer Service Diploma is highly relevant to individuals working in a variety of customer-facing roles, including customer service representatives, call center agents, and sales representatives. It is also suitable for anyone who wants to enhance their skills in providing exceptional customer service.

**Additional Information:**

The OTHM Level 2 Customer Service Diploma is accredited by UKAS and meets the requirements of the UK government's Quality Assurance Framework for Training and Development.

Upon successful completion of the course, individuals will receive a nationally recognized certificate of achievement.

Why this course?

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OTHM Level 2 Customer Service Diploma: A Vital Skill for Today's Market

Skill Qualification
Problem-solving skills Ability to identify and analyze customer issues
Communication skills Effective communication with both written and verbal skills
Customer empathy Understanding and responding to customer needs
Time management Ability to prioritize tasks and meet deadlines
Critical thinking Ability to think independently and solve problems
Teamwork Ability to collaborate effectively with others

The OTHM Level 2 Customer Service Diploma is a highly sought-after qualification that demonstrates a candidate's commitment to excellence in the field of customer service.

This diploma is ideal for individuals who are looking to advance their careers in customer service, or for those who are seeking a career change that involves helping others.

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Who should enrol in OTHM Level 2 Customer Service Diploma?

| **Ideal Audience** | |---|---| | Individuals seeking a career in customer service, particularly in the financial, retail, or technology sectors | | Recent graduates or those looking to switch careers | | Individuals with basic knowledge of English | | Those seeking a flexible and rewarding career | | Anyone interested in learning the skills to handle customer queries effectively | | Individuals seeking a nationally recognized qualification that is highly valued in the job market | | Those looking to improve their career prospects and earn a higher salary | | Individuals seeking a career that offers good job security and flexibility | | Anyone interested in pursuing a career in customer service |