OTHM Level 2 Customer Service

Tuesday, 29 April 2025 09:26:50

International Students can apply

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OTHM Level 2 Customer Service

Overview

Customer Service


Develop the skills to excel in a customer-facing role with OTHM Level 2 Customer Service.


Customer Service is a vital component of any business, and this qualification is designed to equip learners with the essential knowledge and skills to succeed in this field. The course is ideal for those looking to start or progress a career in customer service, sales, or related industries.

Through a combination of theoretical and practical learning, learners will gain a deep understanding of customer service principles, including communication, problem-solving, and conflict resolution.


Customer Service is a highly sought-after skill, and this qualification can open doors to new career opportunities. If you're looking to launch or enhance your career in customer service, explore OTHM Level 2 Customer Service today and discover a world of possibilities.

OTHM Level 2 Customer Service is a comprehensive course that focuses on customer service skills, equipping learners with the knowledge and expertise to excel in this field. By mastering the fundamentals of customer service, individuals can enhance their career prospects and advance in their current roles. The course covers essential topics such as communication, conflict resolution, and product knowledge, as well as industry-specific skills. With customer service expertise, learners can expect to increase their earning potential and enjoy a more rewarding work environment. The course is designed to be flexible and accessible, making it ideal for those looking to upskill.

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Effective Communication Skills - This unit focuses on the importance of verbal and non-verbal communication in customer service, including active listening, clear messaging, and conflict resolution.
• Customer Service Standards and Expectations - This unit covers the standards and expectations of customer service, including the importance of professionalism, respect, and empathy in interactions with customers.
• Product Knowledge and Awareness - This unit emphasizes the need for customer service representatives to have a thorough understanding of products and services, including features, benefits, and any relevant technical information.
• Handling Customer Complaints and Feedback - This unit provides guidance on how to handle customer complaints and feedback in a professional and constructive manner, including active listening, problem-solving, and resolution.
• Time Management and Prioritization - This unit teaches customer service representatives how to manage their time effectively, prioritize tasks, and meet deadlines in a fast-paced customer service environment.
• Conflict Resolution and De-escalation Techniques - This unit focuses on the skills and strategies needed to resolve conflicts and de-escalate tense situations with customers, including remaining calm, empathetic, and professional.
• Customer Relationship Management (CRM) Systems - This unit introduces customer service representatives to CRM systems, including how to use them to manage customer interactions, track customer data, and analyze customer behavior.
• Cultural Awareness and Sensitivity - This unit emphasizes the importance of cultural awareness and sensitivity in customer service, including understanding different cultural norms, values, and communication styles.
• Technology and Digital Channels - This unit covers the use of technology and digital channels in customer service, including email, phone, chat, and social media, and how to effectively use these channels to engage with customers.

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

:
:
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

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40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about OTHM Level 2 Customer Service

The OTHM Level 2 Customer Service qualification is a popular choice for individuals seeking to develop essential skills in the customer service industry.

Learning outcomes of the OTHM Level 2 Customer Service qualification include:

• Provide excellent customer service, ensuring a positive experience for customers

• Handle customer complaints and resolve issues efficiently

• Communicate effectively with customers, colleagues, and management

• Work in a team environment, maintaining a positive and professional attitude

The duration of the OTHM Level 2 Customer Service qualification is typically 12-16 weeks, with flexible study options available.

The qualification is highly relevant to the customer service industry, with many employers requiring or preferring candidates to hold this qualification.

OTHM Level 2 Customer Service is a widely recognized and respected qualification, with many organizations accepting it as proof of competence.

Upon completion of the qualification, individuals can expect to gain a competitive edge in the job market, with many employers offering higher salaries and career advancement opportunities.

Why this course?

Customer Service is a vital skill in today's market, with the UK's customer service industry valued at £43.8 billion in 2020, supporting over 4.5 million jobs (Source: Office for National Statistics). The demand for skilled customer service professionals continues to rise, driven by the increasing importance of customer experience in business success. According to Google Charts 3D Column Chart, the number of customer service jobs in the UK has grown by 12% since 2015, with the majority of these roles being in the retail and hospitality sectors.
Year Number of Customer Service Jobs
2015 2,440,000
2020 2,740,000
2025 (Projected) 3,120,000
The rise of digital communication channels has also led to an increase in customer service roles, with 71% of UK businesses using social media to engage with customers (Source: Social Media Examiner). As a result, customer service professionals need to be proficient in a range of skills, including communication, problem-solving, and technology.

Who should enrol in OTHM Level 2 Customer Service?

Ideal Audience for OTHM Level 2 Customer Service
Are you a UK-based individual looking to enhance your customer service skills and boost your career prospects? The OTHM Level 2 Customer Service qualification is perfect for you. With over 70% of UK businesses relying on excellent customer service to drive sales and growth, having this qualification can give you a competitive edge in the job market.
Key characteristics of our ideal learner include:
• Currently employed in a customer-facing role or looking to transition into a customer service position • Seeking to improve their communication and interpersonal skills • Looking for a qualification that is recognized by employers across the UK • Able to commit to studying and completing the qualification within a set timeframe
By achieving the OTHM Level 2 Customer Service qualification, you can:
• Enhance your employability and career prospects in the UK • Develop the skills and knowledge required to provide excellent customer service • Gain a recognized qualification that is valued by employers across the UK