Nvq Level 2 Diploma in Customer Service course

Tuesday, 29 April 2025 03:33:55

International Students can apply

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Nvq Level 2 Diploma in Customer Service course

Overview

The Nvq Level 2 Diploma in Customer Service is designed to equip individuals with the skills and knowledge needed to excel in customer-facing roles. This course focuses on customer service principles, communication techniques, and problem-solving strategies. Ideal for aspiring customer service professionals or those looking to enhance their existing skills, this qualification will enhance your ability to deliver exceptional service and build strong customer relationships. Take the first step towards a rewarding career in customer service by enrolling in this comprehensive course today!

Embark on a transformative journey with our NVQ Level 2 Diploma in Customer Service course. Gain essential skills in communication, problem-solving, and relationship-building to excel in the dynamic world of customer service. This comprehensive program offers hands-on training, real-world simulations, and expert guidance to prepare you for a successful career in various industries. Unlock exciting opportunities in retail, hospitality, call centers, and more with this highly sought-after qualification. Elevate your professional profile, boost your earning potential, and make a lasting impact on customers. Enroll now to take the first step towards a rewarding and fulfilling career in customer service. (43)

Entry requirements

This qualification is appropriate for Learners in the following age ranges: 16-18, 19+

There are no formal entry requirements for this qualification.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Communicate using customer service language
• Follow the rules to deliver customer service
• Maintain a positive and customer-friendly attitude
• Resolve customer service problems
• Promote additional products or services to customers
• Process customer service information
• Use questioning techniques when delivering customer service
• Develop customer relationships
• Deal with customers face to face
• Deal with incoming telephone calls from customers

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

6 months - GBP £1250

● Payment option (a): GBP £416 x 3 monthly instalments
● Payment option (b): GBP £1187.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

9 months - GBP £950

● Payment option (c): GBP £190 x 5 monthly instalments
● Payment option (d): GBP £475 x 2 quarterly instalments
● Payment option (e): GBP £902.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 London School of International Business (LSIB)

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Provide assistance to customers, handle inquiries, and resolve complaints to ensure customer satisfaction.
Retail Sales Associate Assist customers in making purchases, provide product information, and maintain store cleanliness.
Call Center Agent Handle incoming calls, provide information, and resolve customer issues over the phone.
Guest Relations Officer Ensure guests have a positive experience, handle complaints, and provide assistance during their stay.
Client Services Coordinator Manage client accounts, coordinate service delivery, and address client needs and concerns.

Key facts about Nvq Level 2 Diploma in Customer Service course

The Nvq Level 2 Diploma in Customer Service course is designed to equip individuals with the necessary skills and knowledge to excel in customer service roles. The learning outcomes include understanding customer needs, effective communication, resolving customer complaints, and maintaining a positive customer experience.
This course typically lasts for around 12 months and involves a combination of classroom-based learning and practical work experience. Students will be assessed through assignments, observations, and work-based projects to demonstrate their competency in various customer service tasks.
The Nvq Level 2 Diploma in Customer Service is highly relevant to industries such as retail, hospitality, call centers, and any other sector that requires interaction with customers. Graduates of this course will be well-prepared to handle customer inquiries, provide excellent service, and contribute to the overall success of their organization.
Overall, this qualification is essential for individuals looking to pursue a career in customer service and enhance their employability in a competitive job market.

Why this course?

The Nvq Level 2 Diploma in Customer Service course holds significant importance in today's market, especially in the UK where customer service is a key aspect of business success. According to recent statistics, 89% of consumers have stopped doing business with a company after experiencing poor customer service, highlighting the crucial role of well-trained customer service professionals. The Nvq Level 2 Diploma in Customer Service equips individuals with the necessary skills and knowledge to excel in this field, covering areas such as understanding customer needs, communication techniques, and resolving customer complaints effectively. In fact, 72% of UK consumers expect customer service agents to know their contact information, product details, and service history without having to repeat themselves, emphasizing the need for trained professionals in this area. Employers are increasingly seeking candidates with formal qualifications in customer service, making the Nvq Level 2 Diploma a valuable asset for individuals looking to advance their careers in this competitive market. By completing this course, learners can enhance their job prospects, improve customer satisfaction levels, and contribute to the overall success of their organizations.

Who should enrol in Nvq Level 2 Diploma in Customer Service course?

The ideal audience for the Nvq Level 2 Diploma in Customer Service course are individuals looking to enhance their customer service skills and advance their career in the UK.
This course is perfect for those who are currently working in customer-facing roles, such as retail associates, call center agents, or hospitality staff.
With customer service being a vital aspect of businesses in the UK, completing this course can lead to better job prospects and higher earning potential.
Whether you are just starting out in your career or looking to upskill, the Nvq Level 2 Diploma in Customer Service will provide you with the necessary knowledge and practical skills to excel in the field.