Level 5 Award in Investigative Claimant Interviewing course

Wednesday, 17 December 2025 19:58:11

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Level 5 Award in Investigative Claimant Interviewing course

Overview

The Level 5 Award in Investigative Claimant Interviewing course is designed for professionals in the insurance industry who want to enhance their skills in conducting thorough and effective interviews with claimants. This course covers advanced techniques for gathering information, analyzing responses, and detecting deception. Participants will learn how to build rapport, ask probing questions, and handle challenging situations with confidence. By completing this course, you will be equipped with the knowledge and skills needed to conduct successful claimant interviews and improve the accuracy of your investigations.

Take your investigative interviewing skills to the next level and enroll in this course today!

Enhance your investigative skills with our Level 5 Award in Investigative Claimant Interviewing course. Dive deep into the art of interviewing claimants effectively, gaining valuable insights into their motives and credibility. This course equips you with advanced techniques to uncover crucial information, making you a sought-after professional in the field of investigations. Boost your career prospects with this specialized qualification, opening doors to lucrative opportunities in insurance, law enforcement, and private investigation sectors. Our comprehensive curriculum covers ethical considerations, legal frameworks, and practical exercises to hone your interviewing skills. Enroll now and take your investigative career to the next level. (191)

Entry requirements

Secondary Education equivalent to three GCSEs and two A-Levels any qualification at level 3


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• The importance of effective communication in investigative interviewing
• Understanding the legal framework surrounding claimant interviews
• Interview planning and preparation techniques
• Building rapport and establishing trust with claimants
• Questioning techniques and active listening skills
• Recognizing and managing resistance during interviews
• Ethical considerations in investigative interviewing
• Documenting and reporting interview findings
• Using technology and tools to enhance investigative interviewing
• Conducting effective follow-up interviews with claimants

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

6 months - GBP £1250

● Payment option (a): GBP £416 x 3 monthly instalments
● Payment option (b): GBP £1187.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

9 months - GBP £950

● Payment option (c): GBP £190 x 5 monthly instalments
● Payment option (d): GBP £475 x 2 quarterly instalments
● Payment option (e): GBP £902.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 British Awarding Association (BAA)

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Opportunity Description
Fraud Investigator Conduct investigations to uncover fraudulent activities in insurance claims.
Claims Adjuster Review and process insurance claims, including conducting interviews with claimants.
Insurance Investigator Investigate suspicious insurance claims to determine their validity.
Risk Analyst Analyze potential risks associated with insurance claims and recommend mitigation strategies.
Claims Examiner Examine insurance claims for accuracy and compliance with policy terms.

Key facts about Level 5 Award in Investigative Claimant Interviewing course

The Level 5 Award in Investigative Claimant Interviewing course is designed to equip participants with the necessary skills and knowledge to conduct effective interviews with claimants in various investigative settings. The course focuses on developing interviewing techniques, communication skills, and ethical considerations to gather accurate and reliable information.
Participants will learn how to establish rapport with claimants, ask open-ended questions, and analyze verbal and non-verbal cues to uncover relevant details. They will also explore the legal framework surrounding investigative interviewing and understand the importance of maintaining confidentiality and impartiality throughout the process.
This course typically lasts for a duration of 3-5 days, depending on the training provider and delivery format. It may include a combination of theoretical lectures, practical exercises, and case studies to enhance learning outcomes and ensure participants can apply their skills in real-world scenarios.
The Level 5 Award in Investigative Claimant Interviewing is highly relevant to professionals working in the insurance, fraud investigation, law enforcement, and regulatory compliance sectors. It provides a comprehensive understanding of best practices in interviewing techniques and helps participants enhance their investigative skills to effectively gather information and evidence in a structured and ethical manner.

Why this course?

The Level 5 Award in Investigative Claimant Interviewing course holds significant importance in today's market, especially in the UK where the need for skilled professionals in investigative interviewing is on the rise. According to recent statistics, there has been a 15% increase in fraud cases reported in the UK over the past year, highlighting the growing demand for experts in this field. This course equips learners with advanced techniques and strategies for conducting effective interviews with claimants, enabling them to gather crucial information and evidence to combat fraud. With a focus on ethical practices and legal compliance, professionals who complete this course are well-equipped to handle complex investigative interviews in various industries such as insurance, finance, and law enforcement. By obtaining the Level 5 Award in Investigative Claimant Interviewing, individuals can enhance their career prospects and stand out in the competitive job market. Employers are increasingly seeking candidates with specialized skills in investigative interviewing, making this qualification highly valuable for professionals looking to advance their careers in the field of fraud prevention and detection.

Who should enrol in Level 5 Award in Investigative Claimant Interviewing course?

The Level 5 Award in Investigative Claimant Interviewing course is perfect for individuals looking to enhance their skills in conducting thorough interviews with claimants.
This course is ideal for professionals working in the insurance industry, fraud investigation, or claims management.
With fraud costing the UK insurance industry an estimated £1.3 billion annually, mastering investigative interviewing techniques is crucial for combating fraudulent claims.