Level 2 Diploma in Customer Service online

Monday, 28 April 2025 02:01:48

International Students can apply

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Level 2 Diploma in Customer Service online

Overview

The Level 2 Diploma in Customer Service online is designed for individuals seeking to enhance their skills in providing exceptional customer experiences. This comprehensive program covers topics such as communication, problem-solving, and customer relationship management. Ideal for aspiring customer service professionals or those looking to advance in their current roles, this course equips learners with the knowledge and tools needed to excel in a customer-centric environment. Take the next step in your career and enroll in the Level 2 Diploma in Customer Service online today!

Embark on a transformative journey with our Level 2 Diploma in Customer Service online. Gain essential skills in communication, problem-solving, and relationship-building to excel in the dynamic world of customer service. This comprehensive course offers flexible learning options, allowing you to study at your own pace. Upon completion, unlock a myriad of career prospects in various industries such as retail, hospitality, and telecommunications. Stand out to employers with a recognized qualification that showcases your dedication to providing exceptional customer experiences. Elevate your professional growth and make a lasting impact with this innovative and practical course. (122)

Entry requirements

This qualification is appropriate for Learners in the following age ranges: 16-18, 19+

There are no formal entry requirements for this qualification.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Communicate using customer service language • Follow the rules to deliver customer service • Support customer service improvements • Organize and deliver customer service • Recognize diversity when delivering customer service • Develop customer relationships • Resolve customer service problems • Use social media to deliver customer service • Gather, analyse and interpret customer feedback • Develop personal performance in customer service

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

6 months - GBP £1250

● Payment option (a): GBP £416 x 3 monthly instalments
● Payment option (b): GBP £1187.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

9 months - GBP £950

● Payment option (c): GBP £190 x 5 monthly instalments
● Payment option (d): GBP £475 x 2 quarterly instalments
● Payment option (e): GBP £902.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 London School of International Business (LSIB)

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Handle customer inquiries, resolve complaints, and provide product information. Primary keywords: Customer Service, Representative. Secondary keywords: Communication, Problem-solving.
Sales Support Specialist Assist sales team with order processing, customer follow-ups, and maintaining client relationships. Primary keywords: Sales Support, Specialist. Secondary keywords: Order Processing, Client Relations.
Client Success Manager Ensure client satisfaction by managing accounts, providing support, and identifying growth opportunities. Primary keywords: Client Success, Manager. Secondary keywords: Account Management, Growth Strategies.
Customer Experience Coordinator Enhance customer experience through feedback analysis, process improvements, and training initiatives. Primary keywords: Customer Experience, Coordinator. Secondary keywords: Feedback Analysis, Training Programs.
Technical Support Specialist Provide technical assistance to customers, troubleshoot issues, and escalate complex problems. Primary keywords: Technical Support, Specialist. Secondary keywords: Troubleshooting, Escalation Procedures.

Key facts about Level 2 Diploma in Customer Service online

The Level 2 Diploma in Customer Service online program is designed to equip individuals with the necessary skills and knowledge to excel in customer service roles. The learning outcomes include understanding customer needs, effective communication techniques, resolving customer complaints, and building positive relationships with customers.
This course typically lasts for around 12 months, but the duration may vary depending on the learning pace of the individual. The online format allows for flexibility in scheduling, making it ideal for working professionals or those with other commitments.
The Level 2 Diploma in Customer Service is highly relevant across various industries, as exceptional customer service is a crucial aspect of any successful business. Graduates of this program can pursue careers in retail, hospitality, call centers, and other customer-facing roles. The skills acquired are transferable and can open up opportunities for advancement within the customer service field.

Why this course?

The Level 2 Diploma in Customer Service online holds significant importance in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 89% of consumers have stopped doing business with a company after experiencing poor customer service. This highlights the growing demand for skilled customer service professionals who can effectively engage with customers and provide exceptional service. Completing the Level 2 Diploma in Customer Service online not only equips individuals with the necessary skills and knowledge to excel in customer service roles but also enhances their employability in a competitive job market. In fact, 75% of UK consumers believe that customer service is a true test of how much a company values them. By enrolling in this diploma program, learners can gain a comprehensive understanding of customer service principles, communication techniques, and problem-solving strategies. This is essential in meeting the evolving needs and expectations of customers in today's digital age. Additionally, the flexibility of online learning allows professionals to upskill and advance their careers without disrupting their work schedules. Overall, the Level 2 Diploma in Customer Service online is a valuable qualification that can open doors to a wide range of career opportunities in various industries where customer satisfaction is paramount.
Statistics Percentage
Consumers who stopped doing business after poor customer service 89%
Consumers who believe customer service reflects company values 75%

Who should enrol in Level 2 Diploma in Customer Service online?

Ideal Audience for Level 2 Diploma in Customer Service | Criteria | Description | |----------|-------------| | Age | 18-24 years old | | Education | High school diploma or equivalent | | Experience | Entry-level customer service roles | | Location | UK residents | | Career Goals | Pursuing a career in customer service | | Learning Style | Self-motivated and tech-savvy | Are you a young UK resident looking to kickstart your career in customer service? The Level 2 Diploma in Customer Service is perfect for individuals aged 18-24 with a high school diploma or equivalent. Whether you're just starting out in entry-level roles or aiming to advance in the field, this online course is tailored to your needs. Embrace your tech-savvy side and take control of your learning journey today!