Level 2 Diploma in Customer Service course

Tuesday, 29 April 2025 03:28:51

International Students can apply

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Level 2 Diploma in Customer Service course

Overview

Level 2 Diploma in Customer Service

Designed for individuals seeking to enhance their customer service skills, this course covers topics such as communication, problem-solving, and conflict resolution. Ideal for entry-level customer service representatives or those looking to advance in their careers, the program provides practical training to deliver exceptional customer experiences. Gain valuable insights into customer behavior and learn how to exceed expectations. Take the next step in your career and enroll in the Level 2 Diploma in Customer Service today!


Ready to elevate your customer service skills? Explore our course now!

Embark on a transformative journey with our Level 2 Diploma in Customer Service course. Gain essential skills in communication, problem-solving, and relationship-building to excel in the dynamic world of customer service. This comprehensive program offers hands-on training, industry insights, and practical experience to prepare you for a successful career in various sectors. Stand out to employers with a recognized qualification and unlock exciting opportunities for advancement. Whether you aspire to work in retail, hospitality, or call centers, this course equips you with the tools to thrive in a customer-centric environment. Elevate your career prospects and make a lasting impact with this invaluable qualification. (114)

Entry requirements

This qualification is appropriate for Learners in the following age ranges: 16-18, 19+

There are no formal entry requirements for this qualification.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Communicate using customer service language • Follow the rules to deliver customer service • Demonstrate understanding of customer service • Demonstrate understanding of the rules that impact on improvements in customer service • Demonstrate understanding of the customer service environment • Demonstrate understanding of working in a customer service environment • Demonstrate understanding of the customer service role • Demonstrate understanding of the customer service process • Demonstrate understanding of the customer service delivery • Demonstrate understanding of the customer service standards

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

6 months - GBP £1250

● Payment option (a): GBP £416 x 3 monthly instalments
● Payment option (b): GBP £1187.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

9 months - GBP £950

● Payment option (c): GBP £190 x 5 monthly instalments
● Payment option (d): GBP £475 x 2 quarterly instalments
● Payment option (e): GBP £902.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 London School of International Business (LSIB)

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Provide assistance to customers, handle inquiries, resolve complaints, and ensure customer satisfaction.
Client Support Specialist Offer technical support, troubleshoot issues, and guide clients on product usage.
Sales Support Coordinator Assist sales team with order processing, inventory management, and customer follow-ups.
Customer Experience Associate Enhance customer interactions, gather feedback, and implement strategies for improved satisfaction.
Client Relations Manager Build and maintain relationships with clients, address concerns, and ensure retention.

Key facts about Level 2 Diploma in Customer Service course

The Level 2 Diploma in Customer Service course is designed to equip individuals with the necessary skills and knowledge to excel in customer service roles. The learning outcomes of this course include understanding customer needs, effective communication techniques, handling customer complaints, and building positive relationships with customers.
This course typically lasts for around 12 months, with a combination of classroom-based learning and practical work experience. Students will have the opportunity to develop their customer service skills through real-life scenarios and case studies.
The Level 2 Diploma in Customer Service is highly relevant to a wide range of industries, including retail, hospitality, call centers, and healthcare. Employers value individuals with strong customer service skills, making this qualification highly sought after in the job market.
Overall, the Level 2 Diploma in Customer Service course provides a solid foundation for individuals looking to pursue a career in customer service and enhance their employability in various industries.

Why this course?

The Level 2 Diploma in Customer Service course holds significant importance in today's market as businesses increasingly prioritize customer satisfaction and retention. In the UK, statistics show that 86% of customers are willing to pay more for a better customer experience, highlighting the growing demand for skilled customer service professionals. Additionally, 89% of consumers have switched to a competitor following a poor customer experience, emphasizing the critical role of customer service in maintaining brand loyalty. This course equips learners with essential skills such as effective communication, problem-solving, and conflict resolution, which are highly sought after by employers in various industries. With the rise of online reviews and social media, businesses are under more scrutiny than ever before, making exceptional customer service a key differentiator in a competitive market. By completing the Level 2 Diploma in Customer Service, individuals can enhance their career prospects and contribute to the success of their organizations. This qualification not only meets the current industry needs but also prepares professionals to adapt to future trends in customer service, making it a valuable investment in today's market.
Statistic Percentage
Customers willing to pay more for better experience 86%
Customers who switched to a competitor due to poor experience 89%

Who should enrol in Level 2 Diploma in Customer Service course?

The ideal audience for the Level 2 Diploma in Customer Service course are individuals who are passionate about providing exceptional customer experiences. This course is perfect for those looking to enhance their communication skills, problem-solving abilities, and overall customer service knowledge.

According to UK-specific statistics, the demand for customer service professionals is on the rise, with over 2.7 million people currently employed in customer service roles across various industries. By enrolling in this course, you will be equipped with the necessary skills to excel in this competitive field and stand out to potential employers.