Level 2 Customer Service Diploma Course & Training

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International Students can apply

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Level 2 Customer Service Diploma Course & Training

Overview

**Level 2 Customer Service Diploma Course & Training** **For Aspiring Customer Service Professionals** This comprehensive diploma program equips you with the essential skills and knowledge to excel in a customer service role. Our engaging and interactive training covers the latest industry trends, best practices, and real-world scenarios. **Key Benefits:** * Gain a deep understanding of customer service principles and best practices * Develop strong communication, interpersonal, and problem-solving skills * Enhance your knowledge of handling customer complaints and inquiries * Learn effective communication techniques, including active listening and empathy * Understand the importance of teamwork and collaboration in customer service **Target Audience:** * Individuals seeking a career change or advancement in customer service * Existing customer service professionals looking to enhance their skills * Anyone interested in developing their customer service abilities **Call to Action:** Enroll today and embark on your journey to becoming a highly skilled and successful customer service professional!

**Unlock a Thriving Career in Customer Service!** **Become a Consummate Professional** Level 2 Customer Service Diploma Course & Training equips you with the essential skills and knowledge to excel in a dynamic and rewarding career. This comprehensive program covers the fundamentals of customer service, advanced communication techniques, problem-solving abilities, and effective interpersonal skills. **Career Prospects Galore** With a growing demand for skilled customer service professionals, this course opens doors to numerous exciting career opportunities in various industries, including: - Customer Support Representative - Call Center Agent - Customer Success Manager - Service Manager - Hospitality Management **Unique Features** - **Personalized Instruction:** Receive tailored guidance from experienced instructors who provide personalized feedback and support. - **Industry-Recognized Curriculum:** The course aligns with industry standards and certifications, ensuring you are prepared for real-world scenarios. - **Flexible Learning Schedule:** Choose a convenient learning schedule that fits your busy lifestyle. **Start Your Journey Today!** Enroll in Level 2 Customer Service Diploma Course & Training and embark on a fulfilling career journey where you can make a meaningful difference in people's lives. (4)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

## Level 2 Customer Service Diploma Course & Training **Module 1: Introduction to Customer Service** • • Defining customer service and its importance • • Understanding the customer journey and touchpoints • • Identifying key customer service principles and best practices **Module 2: Communication Skills for Customer Service** • • Active listening and empathetic communication • • Building rapport and establishing trust • • Communicating clearly and concisely • • Handling objections and resolving complaints **Module 3: Problem-Solving and Critical Thinking** • • Identifying and analyzing customer issues • • Applying critical thinking skills to resolve problems • • Providing solutions and recommendations • • Handling escalated situations and difficult customers **Module 4: Teamwork and Collaboration** • • Importance of teamwork in customer service • • Communication and collaboration tools and techniques • • Building a positive and productive team environment • • Handling conflict and resolving disagreements **Module 5: Handling Difficult Situations** • • Identifying and managing emotional intelligence • • Handling challenging conversations and complaints • • De-escalating tense situations and maintaining composure • • Providing empathy and understanding **Module 6: Negotiation and Closing** • • Understanding the principles of negotiation • • Handling objections and reaching agreements • • Closing deals and securing customer loyalty **Module 7: Legal and Ethical Considerations** • • Understanding relevant legal and ethical frameworks • • Handling sensitive topics and protecting customer privacy • • Maintaining a professional and ethical demeanor **Module 8: Customer Relationship Management (CRM)** • • Introduction to CRM software and its benefits • • Using CRM tools for lead generation and tracking • • Building strong customer relationships through relationship management **Module 9: Continuous Improvement** • • Importance of continuous learning and development • • Identifying opportunities for improvement and growth • • Implementing feedback and implementing changes **Module 10: Customer Service Metrics and Reporting** • • Understanding key customer service metrics • • Using data to track and analyze performance • • Reporting customer service performance and identifying areas for improvement

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

:
:
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

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40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Apply Now

Accreditation

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

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Key facts about Level 2 Customer Service Diploma Course & Training

Level 2 Customer Service Diploma Course & Training

**Learning Outcomes:**

  • Identify and apply best practices in customer service
  • Analyze customer complaints and identify underlying issues
  • Develop and implement effective solutions to customer problems
  • Provide exceptional customer service that exceeds expectations
  • Handle escalated customer situations with professionalism and empathy

**Duration:**

12 weeks (40 hours)

**Industry Relevance:**

  • Highly sought-after skill in today's competitive job market
  • Develops the knowledge and skills necessary for a successful career in customer service
  • Provides a foundation for further career advancement in customer service
  • Increases confidence and self-esteem in dealing with people

**Enroll Today!**

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Why this course?

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Level 2 Customer Service Diploma Course & Training: A Crucial Investment

Metric Value
Number of Employees Trained 1000
Average Training Duration 50 hours
Cost per Employee Trained £10,000
Number of Trained Supervisors 50

This Level 2 Customer Service Diploma Course & Training program equips individuals with the skills and knowledge to excel in their roles and contribute to the success of their organizations.

By completing this course, individuals can expect to gain the following benefits:

  • Enhanced understanding of customer service principles and best practices
  • Improved communication and interpersonal skills
  • Strong problem-solving and critical thinking abilities
  • Ability to handle customer complaints effectively
  • Knowledge of industry best practices and trends

Investing in Level 2 Customer Service Diploma Course & Training is a wise decision for individuals seeking career advancement or seeking to enhance their existing skills in this competitive field.

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Who should enrol in Level 2 Customer Service Diploma Course & Training?

| **Ideal Audience** | |---|---| | **Small and medium-sized businesses (SMBs)** in the UK with 1-50 employees | | **Self-employed individuals** who want to improve their customer service skills | | **Anyone who works in a customer-facing role** in any industry | | **Anyone who wants to learn how to provide exceptional customer service** | | **Individuals looking to advance their careers** in customer service | | **Anyone who wants to improve their communication and interpersonal skills** | | **Anyone who wants to learn how to resolve customer issues effectively** | | **Anyone who wants to improve their business's reputation** | | **Anyone who wants to stay ahead of the competition** | | **Individuals aged 18+** who are interested in learning new skills |