Level 2 Customer Service Course Part Time

Tuesday, 29 April 2025 09:05:36

International Students can apply

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Level 2 Customer Service Course Part Time

Overview

Customer Service


Develop the skills to deliver exceptional customer experiences in our Level 2 Customer Service Part Time course. Designed for those looking to enhance their career prospects, this course focuses on building strong relationships, handling customer complaints, and providing solutions.


Learn how to:


Communicate effectively with customers, colleagues, and managers.
Handle customer complaints in a professional and empathetic manner.
Provide excellent customer service in various settings, including retail, hospitality, and more.

Take the first step towards a rewarding career in customer service. Explore our Level 2 Customer Service Part Time course today and discover a world of opportunities.

Customer Service is at the heart of any successful business, and our Level 2 Customer Service Course Part Time is designed to equip you with the skills and knowledge to excel in this field. By the end of this course, you'll gain a deep understanding of customer service principles, including communication, problem-solving, and conflict resolution. You'll also develop essential skills in handling customer complaints, providing excellent customer service, and working effectively in a team. With this course, you'll unlock career prospects in customer-facing roles, and gain a competitive edge in the job market. Our course features flexible part-time learning, expert tutors, and a supportive learning environment.

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Effective Communication Skills: This unit focuses on the importance of verbal and non-verbal communication in customer service, including active listening, empathy, and conflict resolution. Primary keyword: Customer Service, Secondary keywords: Communication Skills, Conflict Resolution. •
Product Knowledge and Awareness: In this unit, students learn about the features, benefits, and limitations of various products and services, enabling them to provide accurate information to customers. Primary keyword: Product Knowledge, Secondary keywords: Customer Service, Sales. •
Customer Relationship Management: This unit explores the concept of building and maintaining long-term relationships with customers, including loyalty programs, feedback mechanisms, and customer retention strategies. Primary keyword: Customer Relationship Management, Secondary keywords: Customer Service, Loyalty Programs. •
Conflict Resolution and De-Escalation: Students learn effective techniques for resolving conflicts and de-escalating tense situations, ensuring a positive customer experience. Primary keyword: Conflict Resolution, Secondary keywords: Customer Service, De-Escalation. •
Time Management and Prioritization: In this unit, students develop skills to manage their time efficiently, prioritize tasks, and meet customer service standards. Primary keyword: Time Management, Secondary keywords: Customer Service, Productivity. •
Emotional Intelligence and Empathy: This unit focuses on the importance of emotional intelligence and empathy in customer service, enabling students to understand and respond to customer needs effectively. Primary keyword: Emotional Intelligence, Secondary keywords: Customer Service, Empathy. •
Technology and Digital Channels: Students learn about the use of technology and digital channels in customer service, including social media, email, and online platforms. Primary keyword: Technology, Secondary keywords: Customer Service, Digital Channels. •
Cultural Awareness and Sensitivity: In this unit, students develop an understanding of cultural differences and nuances, enabling them to provide culturally sensitive customer service. Primary keyword: Cultural Awareness, Secondary keywords: Customer Service, Diversity. •
Feedback and Quality Assurance: Students learn how to provide constructive feedback and participate in quality assurance processes, ensuring continuous improvement in customer service. Primary keyword: Feedback, Secondary keywords: Quality Assurance, Customer Service. •
Industry-Specific Knowledge: This unit covers industry-specific knowledge and regulations, enabling students to provide informed customer service in various sectors. Primary keyword: Industry-Specific Knowledge, Secondary keywords: Customer Service, Regulations.

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

:
:
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

-

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Level 2 Customer Service Course Part Time

The Level 2 Customer Service Course Part Time is designed to equip learners with the essential skills and knowledge required to excel in a customer-facing role.

Upon completion of the course, learners can expect to achieve the following learning outcomes:

• Provide excellent customer service, ensuring a positive experience for customers

• Handle customer complaints and resolve issues efficiently

• Communicate effectively with customers, colleagues, and management

• Work in a team environment, contributing to a positive and productive atmosphere

The duration of the course is typically 12 weeks, with flexible part-time study options available to accommodate learners' busy schedules.

The course is highly relevant to the customer service industry, providing learners with the skills and knowledge required to succeed in a variety of roles, including retail, hospitality, and call center environments.

By completing the Level 2 Customer Service Course Part Time, learners can enhance their employability, improve their career prospects, and advance their careers in customer-facing roles.

The course is designed to meet the needs of learners who are new to customer service or those looking to upskill and reskill in this area.

Why this course?

Level 2 Customer Service Course Part Time is highly significant in today's market, where customer experience plays a crucial role in driving business success. According to a survey by the Chartered Institute of Marketing, 85% of customers are more likely to recommend a company with excellent customer service (Source: CIM, 2020).
Year Customer Satisfaction
2019 73%
2020 75%
2021 78%
Google Charts 3D Column Chart:
In today's digital age, customers expect a seamless and personalized experience across all touchpoints. A Level 2 Customer Service Course Part Time can equip learners with the skills and knowledge to deliver exceptional customer service, leading to increased customer loyalty and retention. With the UK's customer service industry projected to grow by 4.5% annually until 2025 (Source: Statista, 2022), this course is an excellent investment for professionals looking to upskill and stay ahead in the market.

Who should enrol in Level 2 Customer Service Course Part Time?

Ideal Audience for Level 2 Customer Service Course Part Time
Individuals seeking a part-time customer service role in the UK, with a focus on those aged 25-45, holding a GCSE in English and maths, and having basic computer skills.
Those looking to upskill and reskill in customer service, with an average salary in the UK of £18,000-£22,000 per annum, and a desire to progress in their careers.
People working in customer-facing roles, such as call centre staff, retail assistants, and hospitality workers, who wish to enhance their knowledge and skills to improve job prospects and career advancement.
The course is particularly suitable for those who have previously worked in customer service but are looking to move into a more senior role or start their own business, with 75% of UK employers considering customer service skills essential for career progression.