Level 2 Customer Service Course Fee Online

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International Students can apply

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Level 2 Customer Service Course Fee Online

Overview

Customer Service is the backbone of any successful business. Our Level 2 Customer Service Course Fee Online is designed to equip you with the essential skills to deliver exceptional customer experiences.


Whether you're looking to upskill or reskill, this course is perfect for those in customer-facing roles or those looking to transition into a customer service career.


Through interactive modules and hands-on exercises, you'll learn how to handle customer complaints, provide excellent communication, and resolve issues efficiently.


Our course is ideal for those seeking a career change or looking to enhance their existing customer service skills.


Don't miss out on this opportunity to boost your career prospects. Explore our Level 2 Customer Service Course Fee Online today and take the first step towards a rewarding customer service career!

Customer Service is the backbone of any successful business, and our Level 2 Customer Service Course Fee Online is designed to equip you with the essential skills to excel in this field. By completing this course, you'll gain a deep understanding of customer service principles, including communication, problem-solving, and conflict resolution. You'll also develop skills in handling customer complaints, providing excellent customer service, and working effectively in a team. With this course, you'll enjoy career prospects in various industries, including retail, hospitality, and finance. Our course features flexible online learning and affordable fees, making it accessible to everyone.

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Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

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Effective Communication Skills - This unit focuses on the importance of verbal and non-verbal communication in customer service, including active listening, empathy, and conflict resolution. •
Customer Service Standards and Policies - This unit covers the essential standards and policies that customer service representatives should be aware of, including company policies, industry regulations, and best practices. •
Product Knowledge and Awareness - This unit emphasizes the importance of product knowledge and awareness in customer service, including understanding product features, benefits, and limitations. •
Handling Customer Complaints and Feedback - This unit teaches customer service representatives how to handle customer complaints and feedback in a professional and effective manner, including active listening, problem-solving, and resolution. •
Time Management and Prioritization - This unit focuses on the importance of time management and prioritization in customer service, including managing multiple tasks, meeting deadlines, and maintaining productivity. •
Conflict Resolution and De-escalation Techniques - This unit covers conflict resolution and de-escalation techniques, including staying calm under pressure, remaining empathetic, and finding solutions to customer problems. •
Online Customer Service and Social Media - This unit explores the role of online customer service and social media in customer engagement, including responding to online queries, managing social media accounts, and maintaining a positive online reputation. •
Cultural Sensitivity and Diversity in Customer Service - This unit emphasizes the importance of cultural sensitivity and diversity in customer service, including understanding different cultures, languages, and customer needs. •
Measuring Customer Satisfaction and Feedback - This unit teaches customer service representatives how to measure customer satisfaction and feedback, including using surveys, feedback forms, and other tools to improve customer service. •
Advanced Customer Service Skills - This unit covers advanced customer service skills, including upselling, cross-selling, and customer retention strategies, as well as managing customer expectations and building customer loyalty.

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

:
:
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

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40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

**Level 2 Customer Service Course Fee Online**

**Career Roles and Statistics**

**Career Role** **Job Description** **Salary Range (£)**
Data Scientist Analyze complex data to gain insights and inform business decisions. Develop predictive models and machine learning algorithms. £60,000 - £100,000
Business Analyst Identify business needs and develop solutions to improve processes and operations. Analyze data to inform business decisions. £40,000 - £70,000
UX Designer Create user-centered designs to improve user experience. Develop wireframes, prototypes, and high-fidelity designs. £35,000 - £60,000
DevOps Engineer Ensure the smooth operation of software systems. Develop and implement automation scripts, deploy applications, and monitor system performance. £50,000 - £90,000
Cyber Security Specialist Protect computer systems and networks from cyber threats. Develop and implement security protocols, monitor system activity, and respond to incidents. £40,000 - £70,000

Key facts about Level 2 Customer Service Course Fee Online

The Level 2 Customer Service Course Fee Online is designed to equip learners with the essential skills and knowledge required to provide excellent customer service in a variety of industries.

Upon completion of the course, learners can expect to achieve the following learning outcomes:

• Provide a high level of customer service, ensuring customer satisfaction and loyalty

• Handle customer complaints and issues in a professional and effective manner

• Develop strong communication and interpersonal skills, both verbally and in writing

• Understand the importance of customer data protection and confidentiality

The duration of the Level 2 Customer Service Course Fee Online is typically 12-16 hours, depending on the provider and the learner's prior experience.

The course is highly relevant to various industries, including retail, hospitality, and finance, where customer service is a critical aspect of business operations.

By completing this course, learners can enhance their employability and career prospects in customer-facing roles, and develop the skills and knowledge required to succeed in a customer service environment.

The Level 2 Customer Service Course Fee Online is a cost-effective way to acquire the necessary skills and knowledge, with prices starting from £200-£300, depending on the provider and the learner's circumstances.

Why this course?

Level 2 Customer Service Course Fee Online is a vital component of the customer service industry in the UK, with the demand for skilled customer service representatives increasing by **25%** in the past two years, according to a report by the Chartered Institute of Personnel and Development (CIPD). The online course fee for Level 2 Customer Service is a significant investment for businesses, with the average cost ranging from **£200 to £500**, as shown in the table below.
Course Fee Range Number of Businesses
£200 - £300 40%
£300 - £400 30%
£400 - £500 30%
The online course fee for Level 2 Customer Service is not only a significant investment for businesses but also a crucial step in upskilling their employees to meet the changing demands of the industry. With the rise of digital communication, customer service representatives need to be proficient in using technology to provide excellent customer service, making the online course fee a valuable investment for businesses looking to stay competitive.

Who should enrol in Level 2 Customer Service Course Fee Online?

Ideal Audience for Level 2 Customer Service Course Fee Online
Are you a UK-based individual looking to enhance your customer service skills and boost your career prospects? With over 1.4 million customer service representatives employed in the UK, having excellent communication and problem-solving skills is crucial for success in this field. Our Level 2 Customer Service Course Fee Online is designed for those who want to gain the necessary knowledge and skills to excel in customer-facing roles, such as call centre agents, sales representatives, and customer service coordinators.
Key characteristics of our ideal audience include:
• Individuals with little to no customer service experience • Those looking to upskill or reskill in customer service • UK-based job seekers seeking to enhance their employability • Anyone interested in a career in customer-facing roles
By completing our Level 2 Customer Service Course Fee Online, you'll gain the skills and knowledge needed to:
• Understand customer needs and expectations • Develop effective communication and interpersonal skills • Handle customer complaints and resolve issues efficiently • Work effectively in a team environment