• ## Fast Track Qualifi Hotel Management Course **Module 1: Introduction to Hotel Management** * • Definition of hotel management * • Roles and responsibilities of hotel management team * • Importance of quality in the hotel industry * • Legal and regulatory framework for hotels **Module 2: Front Office Operations** * • Check-in and check-out procedures * • Guest communication and interaction * • Guest records and billing * • Handling complaints and grievances **Module 3: Room Management** * • Room types and amenities * • Room cleaning and maintenance * • Handling housekeeping requests * • Managing room availability and occupancy **Module 4: Food and Beverage Management** * • Food and beverage service standards * • Food procurement and inventory management * • Food safety and hygiene * • Managing beverage operations **Module 5: Human Resource Management** * • Recruitment, training, and development * • Employee relations and motivation * • Managing payroll and benefits * • Training and development programs **Module 6: Marketing and Sales** * • Hotel marketing strategies * • Online and offline marketing channels * • Guest acquisition and retention * • Revenue management **Module 7: Accounting and Finance** * • Financial statements and reporting * • Budgeting and forecasting * • Accounting procedures and controls * • Revenue management **Module 8: Operations Management** * • Asset management and maintenance * • Facility management and maintenance * • Quality control and assurance * • Continuous improvement and optimization **Module 9: Legal and Compliance** * • Understanding legal and regulatory requirements * • Compliance with health and safety standards * • Understanding insurance policies * • Legal and financial implications of hospitality operations **Module 10: Leadership and Management** * • Leadership styles and principles * • Effective communication and interpersonal skills * • Managing a team and building a culture of excellence * • Building a successful hotel team

Assessment

The assessment is done via submission of assignment. There are no written exams.