Fast track OTHM Customer Service Diploma

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International Students can apply

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Fast track OTHM Customer Service Diploma

Overview

## Fast Track OTHM Customer Service Diploma: Your Gateway to a Thriving Career **Are you passionate about exceeding customer expectations?** The **Fast Track OTHM Customer Service Diploma** equips you with the knowledge and skills to thrive in this competitive field. This comprehensive program covers everything you need to know to confidently handle customer inquiries, resolve complaints, and build lasting relationships. **This diploma is perfect for:** * **Customer service representatives** of all experience levels * **Anyone who wants to enhance their customer service skills** * **Those seeking a career change** in the customer service industry **What you can expect:** * **Thorough training** on OTHM's renowned Customer Service Principles * **Real-world scenarios** to practice your skills in a safe and supportive environment * **Expert guidance** from experienced instructors * **Lifetime access to our exclusive online community** for ongoing support and networking **Ready to embark on your rewarding career journey?** **Enroll now and unlock your potential!** **Click here to learn more and take the first step towards a fulfilling career in customer service!**

**Fast Track OTHM Customer Service Diploma: Your Gateway to a Thriving Career** Unlock the world of customer service with our **Fast Track OTHM Customer Service Diploma**. This comprehensive program equips you with the essential skills and knowledge to excel in a fast-paced and ever-evolving industry. **Key Benefits:** * **Become a Highly-Skilled Professional:** Acquire the OTHM Level 3 qualification, recognized by industry bodies worldwide. * **Gain Real-World Experience:** Practice your skills through simulated scenarios, preparing you for real-world customer service challenges. * **Unlock Career Opportunities:** This diploma opens doors to exciting career prospects in various sectors, including customer support, call centers, and more. **Unique Features:** * **Personalized Learning Path:** Choose from flexible learning formats to fit your schedule. * **Expert Instructors:** Our team of experienced and certified instructors are passionate about sharing their knowledge. * **Industry-Recognized Curriculum:** The program aligns with the latest OTHM standards, ensuring relevance and future employability. **Start your journey to a rewarding and fulfilling career in customer service today! Enroll in our Fast Track OTHM Customer Service Diploma and unlock your potential!**

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

## Essential Units for Fast Track OTHM Customer Service Diploma **Module 1: Introduction to Customer Service**
* Defining Customer Service * Importance of Customer Service * Customer Journey and Touchpoints **Module 2: Effective Communication Skills**
* Active Listening * Empathy and Rapport Building * Communication Styles and Tone * Non-Verbal Communication **Module 3: Problem-Solving and Critical Thinking**
* Identifying Customer Issues * Analyzing Root Causes * Developing Effective Solutions * Handling Difficult Situations **Module 4: Customer Relationship Management (CRM)**
* Introduction to CRM Software * Lead Generation and Qualification * Customer Interaction and Relationship Management * Building Strong Customer Relationships **Module 5: Complaint Handling and Resolution**
* Identifying Types of Complaints * Handling Complaints Professionally * Escalation and Resolution Strategies * Customer Feedback and Improvement **Module 6: Dealing with Difficult Customers**
* Identifying Triggers for Difficult Behavior * Active Listening and Empathy * De-escalation Techniques and Conflict Resolution * Maintaining Professionalism and Objectivity **Module 7: Teamwork and Collaboration**
* Importance of Collaboration in Customer Service * Communication and Teamwork Skills * Conflict Resolution and Team Dynamics **Module 8: Legal and Ethical Considerations**
* Data Privacy and Security * Anti-Discrimination and Harassment * Ethical Communication and Customer Interactions **Module 9: Continuous Improvement**
* Setting Customer Service Goals * Measuring and Analyzing Performance * Identifying Areas for Improvement * Implementing Continuous Improvement Strategies **Module 10: Customer Service Best Practices**
* Establishing Customer Service Standards * Building a Positive Customer Experience * Leading by Example and Setting a High Standard

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

:
:
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

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40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Apply Now

Accreditation

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

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Key facts about Fast track OTHM Customer Service Diploma

Fast Track OTHM Customer Service Diploma

Learn the skills and knowledge to excel in the customer service industry. This comprehensive program covers everything from basic customer interaction to advanced complaint handling and handling. Upon completion, you will be prepared to take the OTHM Customer Service Associate certification exam and pursue a rewarding career in customer service.

Duration: 30 hours

Industry Relevance: This program is highly relevant to individuals seeking a career in customer service, particularly in the healthcare, finance, and retail industries.

Learning Outcomes: Upon successful completion of the program, you will be able to:

  • Identify and understand key customer service principles and best practices
  • Provide exceptional customer service through various channels, including phone, email, and social media
  • Handle common customer complaints and resolve them effectively
  • Build rapport and establish trust with customers
  • Work independently and as part of a team
  • Adhere to ethical and legal standards

This program is designed to equip you with the necessary skills and knowledge to succeed in the customer service industry. Enroll today and embark on a rewarding career journey!

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Why this course?

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Who should enrol in Fast track OTHM Customer Service Diploma?

| **Ideal Audience** | |---|---| | Individuals seeking a career change in customer service or related fields | | Recent graduates or those looking to upskill | | Anyone seeking a flexible and rewarding career with good earning potential | | Individuals looking to improve their existing customer service skills | | Anyone interested in pursuing a career in the fast-paced and dynamic field of customer service | | Individuals seeking a career with excellent job security and benefits | | UK-based individuals seeking a relevant and in-demand qualification |