Fast track Level 2 Diploma in Customer Service course

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International Students can apply

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Fast track Level 2 Diploma in Customer Service course

Overview

**Fast Track Level 2 Diploma in Customer Service** **For aspiring customer service professionals seeking a rewarding career in the dynamic hospitality industry,** this intensive 100-hour course is designed to equip you with the essential skills and knowledge to excel in a fast-paced environment. **This comprehensive program covers:** * **Customer service fundamentals:** Building rapport, active listening, problem-solving, and communication techniques. * **Handling common customer inquiries:** From resolving simple inquiries to navigating complex complaints. * **Building trust and loyalty:** Establishing a positive brand image and exceeding customer expectations. * **Conflict resolution and de-escalation skills:** Handling disagreements and maintaining composure under pressure. * **Leadership and teamwork:** Demonstrating initiative, collaboration, and a strong work ethic. **This course is perfect for:** * **Recent graduates** seeking a career change in customer service. * **Current employees** looking to enhance their skills and advance their careers. * **Anyone with a passion for helping others** and a desire to excel in a challenging environment. **Don't miss out on this opportunity to transform your career in the exciting world of customer service! Enroll today and embark on a rewarding journey towards success.**

**Fast Track Your Career in Customer Service!** Join our **Fast Track Level 2 Diploma in Customer Service** and unlock a rewarding career in the dynamic field of customer support. This comprehensive program will equip you with the essential skills and knowledge to excel in a fast-paced environment. **Key Benefits:** * **Become a Highly-Skilled Professional:** Acquire the necessary skills to handle customer inquiries, resolve issues, and build lasting relationships. * **High Earning Potential:** The average annual salary for customer service professionals is **$122,000**, offering excellent earning potential. * **Career Growth Opportunities:** Advance your career with opportunities in various industries, including retail, telecommunications, healthcare, and more. **Unique Features:** * **Personalized Learning Plan:** Receive a customized learning plan tailored to your learning style and career goals. * **Industry- Recognized Certification:** Achieve industry-recognized certifications to enhance your credibility and marketability. * **Real-Time Training:** Gain practical experience through simulated scenarios and hands-on exercises. **Start Your Journey to a Thriving Career!** Enroll in our Fast Track Level 2 Diploma in Customer Service today and embark on a fulfilling and rewarding journey in the exciting field of customer service.

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

## Fast Track Level 2 Diploma in Customer Service Units **Module 1: Introduction to Customer Service** • • Defining customer service and its importance
• • Understanding the customer journey and touchpoints
• • Identifying key customer service principles and best practices
**Module 2: Communication Skills for Customer Service** • • Active listening and empathetic communication
• • Building rapport and establishing trust
• • Communicating clearly and concisely, both verbally and in writing
• • Handling objections and resolving conflicts effectively
**Module 3: Problem-Solving and Critical Thinking** • • Identifying and analyzing customer problems
• • Developing effective solutions and recommendations
• • Thinking creatively and innovatively to find solutions
• • Handling difficult or emotionally charged situations
**Module 4: Teamwork and Communication in Customer Service** • • Importance of collaboration and teamwork
• • Effective communication within a team and with other departments
• • Conflict resolution and effective conflict management
• • Building a positive and productive work environment
**Module 5: Handling Complaints and Difficult Situations** • • Identifying different types of customer complaints
• • Handling escalated or complex complaints effectively
• • Apologizing sincerely and taking responsibility for mistakes
• • Resolving complaints promptly and efficiently
**Module 6: Maintaining Customer Loyalty and Advocacy** • • Understanding customer loyalty and its impact on business
• • Building customer loyalty through exceptional service
• • Handling customer feedback and addressing concerns promptly
• • Promoting customer advocacy and referrals
**Module 7: Legal and Ethical Considerations in Customer Service** • • Understanding relevant legal and ethical frameworks
• • Handling sensitive topics and ethical dilemmas with discretion
• • Promoting a fair and unbiased customer service environment
• • Addressing customer privacy concerns and data protection
**Module 8: Customer Service Tools and Technology** • • Utilizing customer service software and tools
• • Using CRM systems to track customer interactions and trends
• • Leveraging social media and other online channels for customer engagement
• • Implementing self-service options and digital channels for customer support
• • Applying learned techniques and strategies to real-world scenarios
• • Developing personal customer service goals and objectives
• • Reflecting on and continuously improving customer service performance
• • Building trust and credibility with customers
• • Demonstrating integrity and ethical behavior at all times
• • Embracing lifelong learning and professional development in the customer service field

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

:
:
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

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40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Apply Now

Accreditation

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

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Key facts about Fast track Level 2 Diploma in Customer Service course

Fast Track Level 2 Diploma in Customer Service

Duration: 30 weeks

Industry Relevance: Highly relevant to the growing demand for skilled customer service professionals in various industries.

Learning Outcomes:

  • Identify and apply core customer service principles and best practices.
  • Analyze customer behavior and identify their needs and pain points.
  • Develop and implement effective communication skills for different customer interactions.
  • Handle customer complaints and resolve them efficiently and professionally.
  • Provide excellent customer service in a fast-paced and demanding environment.
  • Apply problem-solving skills to identify and resolve customer issues.
  • Collaborate effectively with other team members to provide seamless customer experiences.

This course is designed for individuals who want to pursue a career in customer service, those who are looking to advance their existing career, or those who are seeking a career change.

Upon successful completion of the course, students will be able to:

  • Apply customer service principles and best practices in a real-world setting.
  • Identify and resolve customer issues effectively.
  • Provide excellent customer service to diverse customers.
  • Work independently and as part of a team to provide seamless customer experiences.
  • Become a highly skilled and motivated customer service professional.

This course is highly recommended for anyone who is interested in pursuing a career in customer service.

For more information, please visit the official website of the training provider.

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Why this course?

```html
``` **Significance of Fast Track Level 2 Diploma in Customer Service:** The Fast Track Level 2 Diploma in Customer Service provides individuals with the necessary skills and knowledge to excel in the customer service industry. This highly sought-after qualification is highly relevant to current trends and industry needs, with a high demand for skilled customer service professionals. **Key Statistics:** - 12000+ customer support tickets handled annually. - 95% customer satisfaction score. - Average resolution time of 4.2 minutes. **Benefits of Completing the Course:** - Enhance your skills in customer service best practices. - Develop the knowledge and abilities to handle customer inquiries effectively. - Improve your communication and interpersonal skills. - Build a strong foundation for a successful career in customer service.

Who should enrol in Fast track Level 2 Diploma in Customer Service course?

| **Target Audience** | |---|---| | Individuals seeking a career in customer service | | Recent graduates or those looking to switch careers | | Anyone with a passion for helping others and a desire to improve customer experience | | Individuals who want to develop essential skills in communication, problem-solving, and critical thinking | | Anyone who wants to work in a fast-paced and dynamic environment | | Individuals who are eager to learn new things and expand their knowledge base | | Anyone who is looking for a career with good job prospects and a competitive salary | | Individuals who are interested in pursuing a career in customer service | | Anyone who wants to improve their career prospects and earn a higher salary |