Fast track Level 2 Customer Service Diploma Online

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International Students can apply

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Fast track Level 2 Customer Service Diploma Online

Overview

Customer Service is at the heart of any successful business, and this Fast Track Level 2 Customer Service Diploma Online is designed to equip learners with the skills and knowledge to excel in this field.

Our online course is perfect for those looking to start or progress a career in customer service, providing a comprehensive introduction to the principles and practices of customer service.

Through a combination of interactive learning materials, assessments, and support from our experienced tutors, learners will gain a deeper understanding of:

how to handle customer complaints and resolve issues effectively

how to provide excellent customer service, both face-to-face and over the phone

how to work effectively in a team to deliver exceptional customer experiences

how to use technology to enhance customer service

By the end of the course, learners will have gained the skills and confidence to succeed in a customer service role.

So why not start your journey to a career in customer service today? Explore our Fast Track Level 2 Customer Service Diploma Online course and discover how you can make a real difference in the world of customer service.

Customer Service is at the heart of any successful business, and with our Fast Track Level 2 Customer Service Diploma Online, you'll be equipped to deliver exceptional service and take your career to the next level. This comprehensive course covers the essential skills and knowledge required to provide customer service in a variety of settings, including retail, hospitality, and more. By the end of the course, you'll have gained a deep understanding of customer service principles, including communication, conflict resolution, and problem-solving. With customer service skills in demand across industries, you'll be well-positioned for a range of career opportunities, from customer-facing roles to management positions.

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Effective Communication Skills - This unit focuses on the importance of verbal and non-verbal communication in customer service, including active listening, empathy, and conflict resolution.
• Customer Service Skills for Sales - This unit explores the skills required to provide excellent customer service in a sales environment, including product knowledge, handling objections, and closing deals.
• Conflict Resolution and De-escalation Techniques - This unit teaches students how to resolve conflicts and de-escalate tense situations, using techniques such as active listening, empathy, and problem-solving.
• Product Knowledge and Technical Skills - This unit covers the essential product knowledge and technical skills required to provide excellent customer service, including understanding product features, benefits, and applications.
• Time Management and Organizational Skills - This unit focuses on the importance of time management and organizational skills in customer service, including prioritizing tasks, managing workload, and meeting deadlines.
• Customer Relationship Management (CRM) Systems - This unit introduces students to CRM systems and their role in managing customer relationships, including data analysis, customer segmentation, and lead generation.
• Emotional Intelligence and Wellbeing - This unit explores the importance of emotional intelligence and wellbeing in customer service, including self-awareness, self-regulation, and stress management.
• Effective Problem-Solving and Decision-Making - This unit teaches students how to identify and resolve problems, using techniques such as analysis, evaluation, and decision-making.
• Customer Service in a Digital Age - This unit covers the impact of digital technology on customer service, including social media, email, and online chat, and how to provide excellent service in these channels.
• Diversity, Inclusion, and Equality in Customer Service - This unit focuses on the importance of diversity, inclusion, and equality in customer service, including understanding different cultures, languages, and abilities.

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

:
:
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

-

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

**Customer Service and Sales Roles in the UK Job Market**

**Job Market Trends and Statistics**

**Role** **Description** **Industry Relevance**
**Customer Service Representative** Handle customer inquiries, resolve issues, and provide support via phone, email, or chat. High demand in retail, finance, and healthcare industries.
**Sales Representative** Generate leads, build relationships, and close sales deals with customers. High demand in retail, finance, and technology industries.
**Account Manager** Manage existing customer relationships, identify new business opportunities, and drive revenue growth. High demand in finance, technology, and professional services industries.
**Business Development Manager** Identify new business opportunities, develop strategies, and drive revenue growth. High demand in technology, finance, and professional services industries.
**Operations Manager** Oversee daily operations, manage teams, and ensure efficiency and productivity. High demand in retail, finance, and logistics industries.

Key facts about Fast track Level 2 Customer Service Diploma Online

The Fast Track Level 2 Customer Service Diploma Online is a comprehensive training program designed to equip learners with the essential skills and knowledge required to excel in customer-facing roles.

Upon completion of the program, learners can expect to achieve the following learning outcomes:

• Understand the importance of customer service in a business environment
• Develop effective communication and interpersonal skills
• Learn how to handle customer complaints and resolve issues efficiently
• Understand the principles of sales and merchandising
• Develop skills in conflict resolution and negotiation

The duration of the Fast Track Level 2 Customer Service Diploma Online is typically 12 weeks, with learners completing a series of online modules and assessments.

The program is highly relevant to the customer service industry, with learners gaining a solid understanding of the principles and practices that underpin successful customer service delivery.

By completing the Fast Track Level 2 Customer Service Diploma Online, learners can enhance their employability and career prospects in customer-facing roles, such as retail, hospitality, and call center environments.

The program is also suitable for those looking to upskill or reskill in customer service, and can be completed at the learner's own pace, making it an ideal option for those with busy schedules.

Why this course?

Fast Track Level 2 Customer Service Diploma Online is a highly sought-after qualification in today's market, with the UK's customer service industry valued at over £150 billion. According to a report by the Chartered Institute of Marketing, 70% of UK businesses believe that customer service is crucial to their success.
Year Number of Customer Service Jobs
2020 1.4 million
2021 1.5 million
2022 1.6 million
The Fast Track Level 2 Customer Service Diploma Online is designed to equip learners with the skills and knowledge required to provide exceptional customer service in a variety of industries. With the rise of online learning, this qualification is more accessible than ever, with many providers offering flexible and affordable courses. By investing in this qualification, learners can enhance their employability and career prospects, while also contributing to the growth of the UK's customer service industry.

Who should enrol in Fast track Level 2 Customer Service Diploma Online?

Ideal Audience for Fast Track Level 2 Customer Service Diploma Online
Are you a customer service professional looking to enhance your skills and knowledge? Do you want to progress in your career in the UK's competitive customer service industry? The Fast Track Level 2 Customer Service Diploma Online is designed for individuals who want to develop the skills and confidence to deliver exceptional customer service in a fast-paced environment.
Our ideal learner is someone who:
• Is currently employed in a customer-facing role, such as a call centre agent, sales representative, or retail assistant • Has a basic understanding of customer service principles and practices • Is looking to progress in their career or take on new challenges • Is motivated to learn and develop new skills to enhance their employability in the UK job market
With over 70% of UK businesses relying on customer service to drive sales and revenue (Source: CIPD), having the right skills and knowledge is essential for success in this field. Our Fast Track Level 2 Customer Service Diploma Online is designed to help you achieve this, with a focus on practical, hands-on learning that prepares you for the demands of the modern customer service environment.