Customer Service Course Fee Level 2

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International Students can apply

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Customer Service Course Fee Level 2

Overview

Customer Service

is the backbone of any successful business. In this Customer Service Course Fee Level 2, you'll learn the essential skills to deliver top-notch service and turn customers into loyal advocates.

Designed for those new to the industry, this course covers the fundamentals of customer service, including communication, problem-solving, and conflict resolution.

Key topics include:
  • Effective communication techniques
  • De-escalating conflicts
  • Providing excellent customer experiences

By the end of this course, you'll be equipped with the knowledge and skills to provide exceptional customer service, leading to increased customer satisfaction and loyalty.

Take the first step towards a rewarding career in customer service. Explore our Customer Service Course Fee Level 2 today and discover a world of opportunities!

Customer Service Course Fee Level 2

Develop your skills in providing exceptional customer service with our comprehensive Customer Service Course Fee Level 2. This course is designed to equip you with the knowledge and skills to deliver excellent customer service, leading to improved customer satisfaction and loyalty. By the end of the course, you will gain a deeper understanding of customer needs, effective communication, and conflict resolution techniques. You will also learn how to handle customer complaints and feedback, and develop a positive and professional attitude. This course is ideal for those looking to start a career in customer service.

Key benefits include:

Improved communication skills, conflict resolution techniques, and customer satisfaction. Career prospects include roles in retail, hospitality, and call centers. Unique features of the course include interactive sessions, group discussions, and a final assessment to evaluate your skills.

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer Service Skills - This unit focuses on the essential skills required for customer service, including communication, problem-solving, and conflict resolution. •
Communication Skills for Customer Service - Effective communication is crucial in customer service, and this unit covers topics such as verbal and non-verbal communication, active listening, and clear messaging. •
Customer Needs Analysis - This unit teaches students how to analyze customer needs and preferences to provide personalized service and build customer loyalty. •
Conflict Resolution in Customer Service - Conflict resolution is a critical aspect of customer service, and this unit covers strategies for resolving customer complaints and issues in a professional and effective manner. •
Product Knowledge and Technical Skills - This unit focuses on the technical skills required to provide excellent customer service, including product knowledge, technical support, and troubleshooting. •
Customer Service in a Multicultural Environment - This unit covers the challenges and opportunities of providing customer service in a multicultural environment, including language barriers, cultural differences, and diversity awareness. •
Time Management and Prioritization in Customer Service - Effective time management and prioritization are essential for providing excellent customer service, and this unit covers strategies for managing workload, meeting deadlines, and prioritizing tasks. •
Customer Service in a Digital Age - This unit explores the impact of technology on customer service, including social media, email, and online chat, and covers strategies for providing excellent customer service in a digital environment. •
Customer Retention and Loyalty - This unit focuses on strategies for retaining and loyalizing customers, including building relationships, providing excellent service, and creating customer loyalty programs. •
Equality and Diversity in Customer Service - This unit covers the importance of equality and diversity in customer service, including anti-discrimination laws, disability awareness, and cultural sensitivity.

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

:
:
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

-

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Customer Service Course Fee Level 2

The Customer Service Course Fee Level 2 is a vocational training program designed to equip learners with the essential skills required to excel in a customer-facing role.

Upon completion of this course, learners can expect to achieve the following learning outcomes:

• Provide excellent customer service, ensuring a positive experience for clients

• Handle customer complaints and resolve issues efficiently

• Communicate effectively with customers, colleagues, and management

• Work in a team environment, maintaining a positive and professional attitude

The duration of the Customer Service Course Fee Level 2 is typically 12-16 hours, spread over 1-2 days, depending on the training provider.

The course fee for the Customer Service Course Fee Level 2 varies depending on the training provider and location. However, learners can expect to pay between £200-£500 for the entire course.

The Customer Service Course Fee Level 2 is highly relevant to the hospitality, retail, and service industries, where excellent customer service skills are essential for success.

By completing this course, learners can enhance their employability and career prospects in customer-facing roles, and develop the skills required to provide exceptional customer service in a variety of settings.

Why this course?

Customer Service is a vital aspect of any business, and a Level 2 Customer Service course fee is a significant investment for individuals and organizations alike. In the UK, the demand for skilled customer service professionals is on the rise, with the Office for National Statistics (ONS) predicting a 13% increase in employment opportunities by 2024.
Year Number of Jobs
2020 1,434,000
2021 1,634,000
2022 1,833,000
2023 2,033,000
Google Charts 3D Column Chart:

Who should enrol in Customer Service Course Fee Level 2?

Ideal Customer Service Course Fee Level 2 Audience
Are you a customer service professional looking to enhance your skills and knowledge? Do you want to improve your communication and problem-solving abilities to deliver exceptional customer experiences? The Customer Service Course Fee Level 2 is designed for individuals working in customer-facing roles, such as retail, hospitality, and call centre environments, who wish to gain a deeper understanding of customer service principles and practices. In the UK, the National Careers Service reports that 1 in 5 employees work in customer-facing roles, with 75% of employers considering customer service skills essential for job success.
Key characteristics of our ideal learner include:
• Currently employed in a customer-facing role • Seeking to improve customer service skills and knowledge • Willing to commit to regular study and practice • Able to work independently and as part of a team • Looking to enhance career prospects and job satisfaction
By joining our Customer Service Course Fee Level 2, you'll gain the skills and confidence to deliver exceptional customer experiences, improve your employability, and advance your career in customer-facing roles.