Course Online Level 2 Customer Service

Sunday, 27 July 2025 05:31:48

International Students can apply

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Course Online Level 2 Customer Service

Overview

Customer Service

is the backbone of any successful business. In this Customer Service Level 2 course, you'll learn the essential skills to provide top-notch service to customers.

Designed for those new to the industry, this course covers the fundamentals of customer service, including communication, problem-solving, and conflict resolution.

Some key topics include:

• Understanding customer needs and expectations

• Effective communication and active listening

• Resolving customer complaints and issues

Take the first step towards a rewarding career in customer service. Explore our Customer Service Level 2 course today and discover a world of opportunities!

Customer Service is at the heart of any successful business, and our Customer Service Level 2 online course is designed to equip you with the skills and knowledge to excel in this field. By the end of this course, you'll gain a deep understanding of customer needs, develop effective communication skills, and learn how to resolve conflicts and complaints. With Customer Service Level 2, you'll not only enhance your career prospects in customer-facing roles but also boost your confidence and job satisfaction. Our course features interactive learning modules and flexible study options to suit your lifestyle.

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Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer Service Fundamentals - This unit introduces students to the basics of customer service, including communication skills, active listening, and conflict resolution. •
Understanding Customer Needs - This unit focuses on understanding customer needs, preferences, and expectations, and how to tailor service to meet these requirements. •
Communication Skills for Customer Service - This unit covers the essential communication skills required for effective customer service, including verbal and non-verbal communication, tone, and language. •
Handling Customer Complaints - This unit teaches students how to handle customer complaints in a professional and effective manner, including empathy, problem-solving, and resolution. •
Product Knowledge and Awareness - This unit emphasizes the importance of product knowledge and awareness in customer service, including features, benefits, and applications. •
Customer Service in a Digital Age - This unit explores the impact of technology on customer service, including social media, email, and online chat. •
Cultural Awareness and Sensitivity - This unit highlights the importance of cultural awareness and sensitivity in customer service, including understanding different cultures, languages, and customs. •
Time Management and Prioritization - This unit teaches students how to manage their time effectively and prioritize tasks in a fast-paced customer service environment. •
Teamwork and Collaboration - This unit emphasizes the importance of teamwork and collaboration in customer service, including working with colleagues, supervisors, and other stakeholders. •
Measuring Customer Service Performance - This unit covers the methods and tools used to measure customer service performance, including metrics, KPIs, and feedback mechanisms.

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

:
:
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

-

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Course Online Level 2 Customer Service

Job Market Trends in the UK

Job Role Job Description
Customer Service Representative Handle customer inquiries, resolve issues, and provide excellent customer service. Develop strong communication and problem-solving skills.
Sales Representative Meet sales targets, build relationships with clients, and promote products or services. Develop strong negotiation and communication skills.
Marketing Executive Develop and implement marketing campaigns, analyze data, and create engaging content. Develop strong creative and analytical skills.
IT Support Specialist Provide technical support, troubleshoot issues, and resolve technical problems. Develop strong problem-solving and analytical skills.
Data Analyst Analyze data, create reports, and develop insights. Develop strong analytical and problem-solving skills.

Key facts about Course Online Level 2 Customer Service

The Course Online Level 2 Customer Service is a comprehensive training program designed to equip learners with the essential skills and knowledge required to provide excellent customer service in various industries.

Learning Outcomes:

Upon completion of this course, learners will be able to:

• Provide a high level of customer service, ensuring customer satisfaction and loyalty

• Handle customer complaints and resolve issues efficiently

• Communicate effectively with customers, colleagues, and managers

• Work in a team environment, promoting a positive and supportive culture

Duration:

The Course Online Level 2 Customer Service typically takes 12-16 hours to complete, allowing learners to study at their own pace and on their own schedule.

Industry Relevance:

This course is highly relevant to various industries, including retail, hospitality, finance, and healthcare, where customer service is a critical aspect of business operations.

By completing this course, learners can enhance their employability and career prospects in customer-facing roles, as well as develop the skills and knowledge required to succeed in a customer service environment.

Why this course?

Customer Service is a vital component of any business, and the demand for skilled professionals in this field continues to rise. In the UK, the customer service industry is projected to grow by 4.5% annually, with over 1.3 million jobs available by 2024 (Source: ONS). To stay competitive, businesses must invest in training and upskilling their staff, which is where online courses like Level 2 Customer Service come in. According to Google Charts, the number of people working in customer service roles in the UK has increased by 15% since 2015 (see chart below).
Year Number of Jobs
2015 942,000
2020 1,083,000
2025 (projected) 1,255,000

Who should enrol in Course Online Level 2 Customer Service?

Ideal Audience for Course Online Level 2 Customer Service
Are you a customer service representative looking to enhance your skills and knowledge? Do you work in a call centre, retail, or hospitality environment and want to improve your communication and problem-solving abilities? If so, this course is perfect for you. With over 1 in 5 jobs in the UK involving customer contact, having excellent customer service skills is essential for success (Source: ONS, 2020). In fact, a survey by the Chartered Institute of Personnel and Development found that 75% of employers consider customer service skills to be essential for the job (CIPD, 2019). By taking this course, you'll gain the skills and confidence to deliver exceptional customer service and take your career to the next level.
Key characteristics of our ideal learner include:
• Currently employed in a customer-facing role • Looking to improve their customer service skills and knowledge • Willing to commit to regular study and practice • Enthusiastic about learning and developing new skills
By joining our course, you'll be part of a supportive community of learners who are passionate about delivering exceptional customer service. With our expert tutors and flexible learning schedule, you'll be able to learn at your own pace and achieve your goals.