Advanced Customer Service Course Online NVQ Level 3

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International Students can apply

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Advanced Customer Service Course Online NVQ Level 3

Overview

Advanced Customer Service Course Online NVQ Level 3


Develop the skills to deliver exceptional customer service and advance your career in this NVQ Level 3 course.


Customer Service is at the heart of any successful business, and this course is designed to equip you with the knowledge and skills to excel in this field. You'll learn how to handle customer complaints, provide excellent communication, and resolve issues efficiently. You'll gain a deeper understanding of customer needs, develop effective problem-solving skills, and learn how to work in a team to deliver exceptional customer service. This course is ideal for those looking to progress in their careers or start a new role in customer-facing industries.

By the end of this course, you'll have gained the skills and knowledge to:


  • Handle customer complaints and issues
  • Provide excellent communication and interpersonal skills
  • Work in a team to deliver exceptional customer service

Take the first step towards a successful career in customer service. Explore our Advanced Customer Service Course Online NVQ Level 3 today and start delivering exceptional customer experiences.

Advanced Customer Service Course Online NVQ Level 3

Unlock exceptional customer service skills with our comprehensive Advanced Customer Service Course Online NVQ Level 3. This advanced customer service course is designed to equip you with the knowledge and expertise to deliver outstanding customer experiences, leading to increased customer satisfaction and loyalty. By completing this course, you'll gain advanced customer service skills, including conflict resolution, communication, and problem-solving. With advanced customer service expertise, you'll be well-positioned for career advancement in industries such as retail, hospitality, and finance. Our course features flexible online learning and personalized support to ensure your success.

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Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Effective Communication Skills - This unit focuses on the importance of verbal and non-verbal communication in customer service, including active listening, empathy, and conflict resolution. •
Customer Relationship Management (CRM) Systems - This unit introduces students to CRM software and its role in managing customer interactions, data analysis, and sales performance. •
Problem-Solving and Conflict Resolution - This unit teaches students how to identify and resolve customer complaints, using techniques such as de-escalation, negotiation, and compromise. •
Product Knowledge and Demonstrations - This unit emphasizes the importance of product knowledge and demonstrations in customer service, including product features, benefits, and usage. •
Customer Service Standards and Procedures - This unit covers the essential standards and procedures for delivering excellent customer service, including company policies, procedures, and codes of conduct. •
Time Management and Prioritization - This unit teaches students how to manage their time effectively, prioritize tasks, and meet customer service targets. •
Emotional Intelligence and Empathy - This unit explores the role of emotional intelligence and empathy in customer service, including self-awareness, self-regulation, and social skills. •
Customer Feedback and Complaint Handling - This unit focuses on the importance of customer feedback and complaint handling, including gathering feedback, analyzing complaints, and resolving issues. •
Sales and Upselling Techniques - This unit introduces students to sales and upselling techniques, including product knowledge, negotiation, and closing deals. •
Equality and Diversity in Customer Service - This unit covers the importance of equality and diversity in customer service, including awareness of cultural differences, disability awareness, and ageism.

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

:
:
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

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40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

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Key facts about Advanced Customer Service Course Online NVQ Level 3

The Advanced Customer Service Course Online NVQ Level 3 is a comprehensive training program designed to equip learners with the skills and knowledge required to excel in customer-facing roles.

Learning Outcomes:

Upon completion of the course, learners will be able to:

• Provide exceptional customer service, ensuring high levels of customer satisfaction and loyalty

• Handle customer complaints and issues in a professional and effective manner

• Develop strong communication and interpersonal skills, both verbally and in writing

• Work effectively in a team environment, supporting colleagues and contributing to a positive customer experience

Duration:

The Advanced Customer Service Course Online NVQ Level 3 typically takes 12-16 weeks to complete, with learners working at their own pace and on their own schedule.

Industry Relevance:

The course is highly relevant to industries such as retail, hospitality, and finance, where customer service is a critical aspect of success.

Many employers require or prefer candidates with NVQ Level 3 qualifications in customer service, making this course an excellent choice for those looking to advance their careers.

Assessment and Certification:

Learners will be assessed through a combination of written and practical exams, as well as a final project or presentation.

Upon successful completion, learners will receive a recognized NVQ Level 3 qualification in Advanced Customer Service, which can be used to enhance their employability and career prospects.

Why this course?

Advanced Customer Service Course Online NVQ Level 3 is a highly sought-after qualification in today's market, with the UK's customer service industry valued at £73.8 billion (Source: Office for National Statistics, 2020). The course equips learners with the skills and knowledge required to deliver exceptional customer experiences, resulting in increased customer satisfaction and loyalty.
Year Number of Customer Service Jobs
2020 2.4 million
2021 2.5 million
2022 2.6 million
Google Charts 3D Column Chart:
The demand for skilled customer service professionals is expected to continue growing, with the UK's customer service industry projected to reach £83.6 billion by 2025 (Source: Statista, 2022). An Advanced Customer Service Course Online NVQ Level 3 provides learners with the skills and knowledge required to succeed in this field, making it an essential qualification for those looking to advance their careers.

Who should enrol in Advanced Customer Service Course Online NVQ Level 3?

Ideal Audience for Advanced Customer Service Course Online NVQ Level 3 Individuals seeking to enhance their customer service skills and advance their careers in the UK are the primary target audience for this course.
Key Characteristics: Prospective learners should possess a minimum of 2 years of customer service experience, be employed in a customer-facing role, and be committed to continuous learning and professional development.
Industry and Job Roles: The course is suitable for customer service representatives, sales teams, call centre agents, and those working in retail, hospitality, and other customer-facing industries, with a focus on those in the UK who are looking to progress to senior roles or start their own businesses.
Learning Outcomes: Upon completion of the course, learners can expect to gain skills and knowledge in areas such as conflict resolution, communication, and problem-solving, enabling them to take on more senior roles or start their own customer service-based businesses.