Service Quality Management Qualification

Wednesday, 11 February 2026 21:34:33

International Students can apply

Apply Now     Viewbook

Service Quality Management Qualification

Overview

Service Quality Management Qualification

Designed for professionals in customer service and hospitality industries, this qualification focuses on enhancing service quality through effective management practices. Participants will learn key concepts such as customer satisfaction, service delivery, and continuous improvement. The course equips learners with the skills to identify and address service gaps, leading to improved customer experiences and loyalty. By obtaining this qualification, individuals can advance their careers and contribute to the success of their organizations. Take the first step towards becoming a service quality management expert today!

Explore the Service Quality Management Qualification now!

Enhance your career with our Service Quality Management Qualification program. Gain the skills and knowledge needed to deliver exceptional customer service and drive business success. This comprehensive course covers quality assurance, customer satisfaction, and process improvement strategies. Stand out in the competitive job market with a recognized certification in service quality management. Unlock opportunities in various industries such as hospitality, healthcare, and retail. Our expert instructors will guide you through real-world case studies and practical exercises to ensure you are ready to excel in your role. Elevate your career prospects and become a sought-after professional in the field of service quality management. (21)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understanding customer expectations
• Service quality dimensions
• Service quality measurement techniques
• Service recovery strategies
• Customer satisfaction surveys
• Service improvement processes
• Service quality standards
• Employee training and development
• Continuous improvement in service quality
• Implementing service quality initiatives

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Apply Now

Accreditation

 Awarded by an OfQual regulated awarding body

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Opportunity Description
Quality Assurance Manager Oversee the development and implementation of quality assurance policies and procedures to ensure product/service quality meets industry standards.
Customer Experience Analyst Analyze customer feedback and data to identify areas for improvement in service quality and customer satisfaction.
Compliance Specialist Ensure that the organization complies with industry regulations and standards related to service quality management.
Process Improvement Coordinator Identify inefficiencies in service delivery processes and implement improvements to enhance overall service quality.
Training and Development Manager Develop training programs to educate employees on service quality standards and best practices to ensure consistent service delivery.

Key facts about Service Quality Management Qualification

The Service Quality Management Qualification is designed to equip individuals with the necessary skills and knowledge to effectively manage service quality within an organization. Participants will learn how to identify customer needs, measure service performance, and implement strategies to improve service delivery.
This qualification typically lasts for a duration of 3-6 months, depending on the program structure and delivery method. Participants will engage in a combination of theoretical learning, practical exercises, and case studies to enhance their understanding of service quality management.
The Service Quality Management Qualification is highly relevant across various industries, including hospitality, healthcare, retail, and financial services. Professionals in roles such as customer service managers, quality assurance specialists, and operations managers can benefit from this qualification to enhance their career prospects and contribute to organizational success.
By completing the Service Quality Management Qualification, individuals can demonstrate their expertise in managing service quality, leading to improved customer satisfaction, increased operational efficiency, and a competitive edge in the market. This qualification is recognized globally and can open up opportunities for career advancement and professional growth.

Why this course?

Service Quality Management Qualification is becoming increasingly important in today's market as businesses strive to differentiate themselves based on the quality of service they provide. In the UK, statistics show that 55% of consumers are willing to pay more for a guaranteed good experience, highlighting the growing demand for high-quality service in the market. According to a recent survey, 87% of UK consumers believe that businesses need to put more effort into providing a consistent and high level of service. This underscores the need for professionals with a strong understanding of service quality management principles to help businesses meet these expectations. Obtaining a Service Quality Management Qualification can provide individuals with the skills and knowledge needed to effectively manage and improve service quality within an organization. This qualification can help professionals enhance customer satisfaction, increase loyalty, and ultimately drive business growth. In today's competitive market, businesses that prioritize service quality are more likely to succeed and stand out from their competitors. By investing in a Service Quality Management Qualification, individuals can position themselves as valuable assets in the industry and contribute to the overall success of their organizations.

Who should enrol in Service Quality Management Qualification?

The ideal audience for the Service Quality Management Qualification is individuals working in customer service roles, seeking to enhance their skills and advance their careers.
This qualification is perfect for customer service representatives, team leaders, and managers looking to improve customer satisfaction and loyalty.
In the UK, 89% of customers are more likely to make another purchase after a positive customer service experience, making this qualification essential for professionals in the service industry.