RQF Level 2 Diploma in Customer Service

Friday, 25 April 2025 07:31:42

International Students can apply

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RQF Level 2 Diploma in Customer Service

Overview

The RQF Level 2 Diploma in Customer Service is designed to equip individuals with the essential skills and knowledge needed to excel in customer-facing roles. This qualification is ideal for those looking to kickstart a career in customer service or enhance their existing skills.


Through this program, learners will develop a deep understanding of customer service principles, communication techniques, and problem-solving strategies. They will also learn how to handle challenging situations and deliver exceptional customer experiences.


If you are passionate about providing excellent customer service, this diploma is the perfect opportunity to advance your career. Take the first step towards success today!

Embark on a rewarding journey with our RQF Level 2 Diploma in Customer Service. Gain essential skills in communication, problem-solving, and relationship-building to excel in the dynamic world of customer service. This comprehensive course equips you with the knowledge and expertise to deliver exceptional customer experiences, setting you apart in any industry. With a focus on practical training and real-world scenarios, you'll be ready to handle any challenge with confidence. Enhance your career prospects and open doors to a wide range of opportunities in customer service roles. Elevate your skills, boost your employability, and make a lasting impact on customers with this invaluable qualification. (26)

Entry requirements

Educational Background:

  • Open Entry: This program is open to all applicants, regardless of previous qualifications. Whether you're starting fresh or seeking to build on existing knowledge, everyone is encouraged to apply. Higher qualifications and relevant experience are also welcomed but not required.

Age Requirement:

  • Minimum Age: Applicants must be 16 years or older. This program is designed to support both recent school leavers and those beginning their professional journey.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Communicate using customer service language • Follow the rules to deliver customer service • Demonstrate understanding of customer service • Demonstrate understanding of the rules that impact on improvements in customer service • Demonstrate understanding of the customer service environment • Demonstrate understanding of the customer service delivery processes and procedures • Demonstrate understanding of the customer service delivery environment • Demonstrate understanding of the customer service delivery processes and procedures • Demonstrate understanding of the customer service delivery environment

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

6 months - GBP £1250

● Payment option (a): GBP £416 x 3 monthly instalments
● Payment option (b): GBP £1187.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

9 months - GBP £950

● Payment option (c): GBP £190 x 5 monthly instalments
● Payment option (d): GBP £475 x 2 quarterly instalments
● Payment option (e): GBP £902.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 London School of International Business (LSIB)

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Interact with customers to provide information, resolve issues, and ensure satisfaction with products or services.
Retail Sales Assistant Assist customers in retail settings, helping them find products, answer questions, and process transactions.
Call Center Agent Handle inbound or outbound calls to assist customers with inquiries, complaints, or product support.
Hospitality Assistant Provide customer service in hotels, restaurants, or event venues, ensuring guests have a positive experience.
Administrative Assistant Support office operations by managing customer inquiries, scheduling appointments, and maintaining records.

Key facts about RQF Level 2 Diploma in Customer Service

The RQF Level 2 Diploma in Customer Service is designed to equip individuals with the necessary skills and knowledge to excel in customer service roles. The learning outcomes of this qualification include understanding customer service principles, effective communication techniques, and resolving customer queries efficiently.
This diploma typically takes around 12 months to complete, although the duration may vary depending on the learning pace of the individual. The course is structured to provide a comprehensive understanding of customer service practices and enhance the learner's ability to deliver exceptional service to customers.
The RQF Level 2 Diploma in Customer Service is highly relevant across various industries, including retail, hospitality, and call centers. Individuals who complete this qualification are well-prepared to pursue roles such as customer service representatives, client advisors, or customer support specialists. The skills acquired through this diploma are transferable and can be applied in a wide range of customer-facing roles.

Why this course?

The RQF Level 2 Diploma in Customer Service holds significant importance in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 86% of UK consumers are willing to pay more for a better customer experience, highlighting the growing demand for skilled customer service professionals. This diploma equips individuals with essential skills and knowledge to excel in customer service roles, such as effective communication, problem-solving, and conflict resolution. In fact, 75% of UK consumers believe that customer service is a true test of how much a company values them, emphasizing the need for well-trained professionals in this field. The table below illustrates the increasing demand for customer service skills in the UK job market: | Year | Number of Customer Service Job Openings | |------|----------------------------------------| | 2020 | 120,000 | | 2021 | 140,000 | | 2022 | 160,000 | With the job market becoming more competitive, having a RQF Level 2 Diploma in Customer Service can give individuals a competitive edge and open up various career opportunities in sectors such as retail, hospitality, and telecommunications. By obtaining this qualification, individuals can enhance their employability and contribute to the overall success of businesses in today's customer-centric market.

Who should enrol in RQF Level 2 Diploma in Customer Service?

The ideal audience for the RQF Level 2 Diploma in Customer Service are individuals looking to kickstart their career in the customer service industry. This qualification is perfect for those who want to enhance their communication skills, problem-solving abilities, and customer interaction techniques.

According to recent statistics, the customer service sector in the UK is growing rapidly, with over 2.7 million people employed in this field. This diploma is designed to equip learners with the necessary knowledge and skills to excel in this competitive industry.