RQF Level 2 Diploma Customer Service

Saturday, 12 July 2025 02:46:42

International Students can apply

Apply Now     Viewbook

RQF Level 2 Diploma Customer Service

Overview

The RQF Level 2 Diploma in Customer Service is designed to equip individuals with the essential skills and knowledge needed to excel in customer-facing roles. This qualification is ideal for those looking to enhance their customer service abilities and advance their career in various industries.


Through this program, learners will develop expertise in handling customer inquiries, resolving complaints, and delivering exceptional service. They will also learn how to build strong relationships with customers and improve overall satisfaction levels.


If you are ready to take your customer service skills to the next level, enroll in the RQF Level 2 Diploma Customer Service today!

Embark on a rewarding career in customer service with our RQF Level 2 Diploma Customer Service course. Gain essential skills in communication, problem-solving, and relationship-building to excel in this dynamic field. This comprehensive program offers hands-on training, industry insights, and practical experience to prepare you for a successful career in customer service. Upon completion, you'll be equipped to handle diverse customer needs, enhance customer satisfaction, and drive business growth. Unlock exciting job opportunities in retail, hospitality, call centers, and more with this recognized qualification. Elevate your career prospects and make a difference in the world of customer service today! (34)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Demonstrate understanding of customer service
• Understand how to communicate with customers
• Understand how to handle customer information
• Understand how to resolve customer service problems
• Understand how to develop customer relationships
• Understand how to promote products and services
• Understand how to work in a team
• Understand how to manage customer feedback
• Understand how to handle difficult customers
• Understand how to monitor customer service interactions

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Apply Now

Accreditation

 Awarded by an OfQual regulated awarding body

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Opportunity Description
Customer Service Representative Provide assistance and support to customers, resolve inquiries and complaints, and ensure customer satisfaction.
Retail Sales Associate Assist customers in making purchases, provide product information, and maintain store presentation.
Call Center Agent Handle incoming calls, provide information, and resolve customer issues over the phone.
Guest Services Coordinator Manage guest inquiries, bookings, and requests in hospitality settings such as hotels or resorts.
Client Support Specialist Provide technical support, troubleshoot issues, and assist clients with software or hardware problems.

Key facts about RQF Level 2 Diploma Customer Service

The RQF Level 2 Diploma in Customer Service is designed to equip individuals with the necessary skills and knowledge to excel in customer service roles. The learning outcomes include understanding customer needs, effective communication techniques, resolving customer complaints, and maintaining a positive customer experience.
This diploma typically takes around 12 months to complete, depending on the learning pace of the individual. The course is structured to provide a comprehensive understanding of customer service principles and practices, preparing students for entry-level positions in various industries.
The RQF Level 2 Diploma in Customer Service is highly relevant across a wide range of industries, including retail, hospitality, call centers, and healthcare. Graduates of this program are equipped to handle diverse customer interactions and contribute to the overall success of an organization. The skills acquired are transferable and valuable in any customer-facing role.
Overall, the RQF Level 2 Diploma in Customer Service offers a solid foundation for individuals looking to kickstart their career in customer service and enhance their professional development in a dynamic and customer-centric environment.

Why this course?

The RQF Level 2 Diploma in Customer Service holds significant importance in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 86% of UK consumers are willing to pay more for a better customer experience, highlighting the growing demand for skilled customer service professionals. This diploma equips individuals with essential skills and knowledge to excel in customer service roles, such as effective communication, problem-solving, and conflict resolution. In fact, 75% of UK consumers believe that customer service representatives lack the necessary training to provide satisfactory assistance, emphasizing the need for qualified professionals in the field. By obtaining this qualification, individuals can enhance their career prospects and stand out in a competitive job market. Employers are increasingly seeking candidates with formal training in customer service, as it demonstrates a commitment to delivering exceptional customer experiences. Overall, the RQF Level 2 Diploma in Customer Service is a valuable asset for individuals looking to pursue a career in this field and meet the evolving demands of today's market.
UK Consumer Statistics Percentage
Willing to pay more for better customer experience 86%
Believe customer service representatives lack training 75%

Who should enrol in RQF Level 2 Diploma Customer Service?

Ideal Audience for RQF Level 2 Diploma Customer Service | Criteria | Description | |---------------------|-----------------------------------------------------------------------------| | Job Seekers | Individuals looking to enhance their employability with customer service skills.| | Entry-Level Workers | Those starting their career in customer-facing roles, such as retail or hospitality.| | Career Advancers | Professionals aiming to progress in their current customer service role. | | UK-specific Stats | In the UK, 85% of customers are willing to pay more for a better customer experience.| The RQF Level 2 Diploma in Customer Service is perfect for job seekers, entry-level workers, and career advancers who want to excel in customer service roles. In the UK, where 85% of customers are willing to pay more for a better customer experience, having a recognized qualification in customer service can set you apart in the competitive job market. Whether you are just starting out or looking to advance in your career, this diploma can help you develop the essential skills and knowledge needed to succeed in the customer service industry.