RQF Level 2 Customer Service Diploma

Monday, 28 April 2025 02:17:01

International Students can apply

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RQF Level 2 Customer Service Diploma

Overview

The RQF Level 2 Customer Service Diploma is designed to equip individuals with essential skills and knowledge to excel in customer service roles. This qualification is ideal for aspiring customer service professionals looking to enhance their communication, problem-solving, and interpersonal skills.
Through a combination of theoretical learning and practical exercises, learners will develop the confidence and expertise needed to deliver exceptional customer experiences.
Whether you are new to the field or seeking career advancement, this diploma will provide you with a solid foundation to succeed in the dynamic world of customer service.
Take the first step towards a rewarding career in customer service today!

Embark on a rewarding journey with our RQF Level 2 Customer Service Diploma. Gain essential skills in communication, problem-solving, and conflict resolution to excel in the dynamic world of customer service. This comprehensive course offers hands-on training, equipping you with the knowledge to deliver exceptional customer experiences. Stand out in the competitive job market with a recognized qualification that opens doors to a variety of career opportunities. Whether you aspire to work in retail, hospitality, or call centers, this diploma will set you on the path to success. Elevate your professional profile and enhance your employability with this industry-respected qualification. (13)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Communicate using customer service language
• Follow the rules to deliver customer service
• Maintain a positive and customer-friendly attitude
• Resolve customer service problems
• Process customer service information
• Promote additional products or services to customers
• Use questioning and listening skills effectively
• Deal with customers face to face
• Deal with incoming telephone calls from customers
• Make telephone calls to customers

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Provide assistance and support to customers, resolving inquiries and issues to ensure customer satisfaction.
Retail Sales Associate Assist customers in making purchases, providing product information and processing transactions.
Call Center Agent Handle incoming calls from customers, addressing their concerns and providing solutions.
Guest Services Coordinator Manage guest inquiries and requests, ensuring a positive experience at hotels or event venues.
Client Support Specialist Provide technical support and assistance to clients, troubleshooting issues and offering solutions.

Key facts about RQF Level 2 Customer Service Diploma

The RQF Level 2 Customer Service Diploma is designed to equip individuals with the necessary skills and knowledge to excel in customer service roles. The learning outcomes of this diploma include understanding customer needs, effective communication techniques, handling complaints, and building positive relationships with customers.
This diploma typically has a duration of around 6-12 months, depending on the mode of study and the pace of the learner. It covers a range of topics essential for customer service professionals, such as customer service principles, customer retention strategies, and conflict resolution.
The RQF Level 2 Customer Service Diploma is highly relevant across various industries, including retail, hospitality, call centers, and healthcare. It provides a solid foundation for individuals seeking entry-level positions in customer-facing roles and can also benefit those looking to advance their careers in customer service management.
Overall, completing the RQF Level 2 Customer Service Diploma can enhance job prospects, improve customer satisfaction levels, and contribute to the overall success of businesses by ensuring high-quality customer service delivery.

Why this course?

The RQF Level 2 Customer Service Diploma holds significant importance in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 86% of UK consumers are willing to pay more for better customer service, highlighting the growing demand for skilled professionals in this field. The diploma equips individuals with essential skills and knowledge to excel in customer service roles, such as effective communication, problem-solving, and conflict resolution. In fact, 75% of UK consumers believe that good customer service is a key factor in their loyalty to a brand, emphasizing the need for well-trained customer service representatives. By obtaining this qualification, individuals can enhance their career prospects and stand out in a competitive job market. Employers are increasingly seeking candidates with formal training in customer service, with 70% of UK businesses stating that customer service is a top priority for their organization. Overall, the RQF Level 2 Customer Service Diploma is a valuable asset for individuals looking to pursue a career in customer service and meet the evolving needs of today's market. | UK Customer Service Statistics | |--------------------------------| | 86% willing to pay more for better customer service | | 75% believe good customer service is key to brand loyalty | | 70% of businesses prioritize customer service |

Who should enrol in RQF Level 2 Customer Service Diploma?

The ideal audience for the RQF Level 2 Customer Service Diploma are individuals looking to enhance their customer service skills and advance their career in the UK.
This qualification is perfect for those seeking to improve their communication, problem-solving, and interpersonal skills in a customer-facing role.
With 85% of UK consumers stating that they would pay more for a better customer experience, this diploma is essential for anyone working in the service industry.
Whether you are a retail associate, call center agent, or hospitality staff, this course will provide you with the necessary knowledge and expertise to excel in your role.
Invest in your future and enroll in the RQF Level 2 Customer Service Diploma today to unlock new opportunities and stand out in a competitive job market.