RQF Level 2 Contact Centre Operations course

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International Students can apply

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RQF Level 2 Contact Centre Operations course

Overview

RQF Level 2 Contact Centre Operations Course Overview

Designed for individuals seeking to enhance their skills in customer service and communication, the RQF Level 2 Contact Centre Operations course provides a comprehensive understanding of contact centre operations, customer interactions, and problem-solving techniques. This course is ideal for aspiring contact centre agents, customer service representatives, and individuals looking to excel in a fast-paced customer-focused environment. Gain valuable knowledge and practical skills to succeed in the dynamic world of contact centres. Enroll today and take the first step towards a rewarding career in customer service!

Embark on a transformative journey with our RQF Level 2 Contact Centre Operations course. Gain essential skills in customer service, communication, and problem-solving, setting the foundation for a successful career in the fast-paced contact centre industry. Learn to handle inquiries efficiently, manage challenging situations with ease, and exceed customer expectations. Our comprehensive training program equips you with the knowledge and confidence to excel in various roles within the contact centre environment. With a recognized qualification at this level, you open doors to a multitude of job opportunities and advancement prospects. Elevate your career prospects today with this dynamic and practical course. (25)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Communicating effectively in a contact centre environment
• Providing excellent customer service
• Using contact centre systems and technology
• Handling customer enquiries and complaints
• Working as part of a team in a contact centre
• Understanding data protection and confidentiality in a contact centre
• Managing time and workload effectively in a contact centre
• Developing personal and professional skills in a contact centre
• Resolving customer issues and escalations
• Adhering to contact centre policies and procedures

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Provide support and assistance to customers through various communication channels, resolving queries and issues efficiently.
Call Centre Agent Handle inbound and outbound calls, addressing customer concerns and promoting products or services.
Telemarketer Make cold calls to potential customers, pitching products or services and generating leads for the sales team.
Technical Support Specialist Assist customers with technical issues related to products or services, troubleshooting problems and providing solutions.
Sales Representative Engage with customers to promote and sell products or services, meeting sales targets and building customer relationships.

Key facts about RQF Level 2 Contact Centre Operations course

The RQF Level 2 Contact Centre Operations course is designed to equip individuals with the necessary skills and knowledge to excel in a contact centre environment. Participants will learn how to effectively communicate with customers, handle inquiries, and resolve issues efficiently. The course also covers topics such as data protection, customer service principles, and using technology in a contact centre setting.
This course typically lasts for a few weeks to a few months, depending on the mode of delivery and the pace of the learner. It may involve a combination of classroom sessions, practical exercises, and assessments to ensure that participants grasp the essential concepts and can apply them in real-world scenarios.
The RQF Level 2 Contact Centre Operations course is highly relevant to industries that rely on contact centres to interact with customers, such as retail, telecommunications, and financial services. Graduates of this course can pursue various roles within contact centres, including customer service representatives, call centre agents, and helpdesk support staff. The skills acquired during the course are transferable and can be applied in a wide range of customer-facing roles.
Overall, the RQF Level 2 Contact Centre Operations course provides a solid foundation for individuals looking to kickstart their career in the contact centre industry. It offers practical training, industry-relevant knowledge, and valuable skills that can help participants succeed in a fast-paced and dynamic customer service environment.

Why this course?

The RQF Level 2 Contact Centre Operations course holds significant importance in today's market, especially in the UK where the contact centre industry continues to thrive. According to recent statistics, the UK contact centre industry employs over 1.3 million people, making it a key player in the country's economy. The course provides learners with essential skills and knowledge required to excel in this fast-paced industry. From customer service techniques to communication strategies, the RQF Level 2 Contact Centre Operations course equips individuals with the tools needed to succeed in a contact centre environment. In addition, the course addresses current trends in the industry, such as the increasing demand for multi-channel customer support and the growing importance of data analytics in improving customer experience. By completing this course, professionals can stay ahead of the curve and meet the evolving needs of customers in today's market. Overall, the RQF Level 2 Contact Centre Operations course is a valuable asset for individuals looking to pursue a career in the contact centre industry or enhance their existing skills to stay competitive in the market.
UK Contact Centre Industry Employment 1.3 million

Who should enrol in RQF Level 2 Contact Centre Operations course?

The ideal audience for the RQF Level 2 Contact Centre Operations course are individuals looking to kickstart their career in customer service.
This course is perfect for those who want to enhance their communication skills, problem-solving abilities, and customer interaction techniques.
With over 4 million people employed in customer service roles in the UK alone, there is a high demand for skilled professionals in this field.
Whether you are a recent graduate, career changer, or someone looking to upskill, this course will provide you with the necessary knowledge and practical skills to excel in a contact centre environment.