RQF Level 2 Contact Centre Operations

Saturday, 14 February 2026 01:02:42

International Students can apply

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RQF Level 2 Contact Centre Operations

Overview

RQF Level 2 Contact Centre Operations


This qualification is designed for individuals seeking to develop their skills in customer service and communication within a contact centre environment. It covers topics such as handling customer queries, using communication tools effectively, and maintaining professionalism in interactions. Ideal for entry-level contact centre agents or those looking to advance their career in customer service. Gain practical knowledge and enhance your employability in this fast-paced industry.


Ready to take your customer service skills to the next level? Explore the RQF Level 2 Contact Centre Operations qualification today!

Embark on a rewarding journey in RQF Level 2 Contact Centre Operations and unlock a world of opportunities in the fast-paced customer service industry. This comprehensive course equips you with essential skills in communication, problem-solving, and conflict resolution, setting you up for success in various contact centre roles. With a focus on practical training and real-world scenarios, you'll gain hands-on experience that employers value. Upon completion, you'll be ready to pursue roles such as customer service representative, call centre agent, or helpdesk operator. Don't miss out on this chance to kickstart your career and make a difference in the lives of customers. (16)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Communicate using customer service language • Follow the rules to deliver customer service • Manage customer service information • Process information about customers • Use communication systems • Develop customer relationships • Resolve customer service problems • Process customer service complaints • Use social media to respond to customer service issues

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Handle customer inquiries, resolve complaints, and provide product information in a contact centre setting.
Sales Support Agent Assist sales team with order processing, customer follow-ups, and lead generation activities.
Technical Support Specialist Troubleshoot technical issues, provide solutions, and escalate complex problems to higher-level support.
Quality Assurance Analyst Monitor and evaluate customer interactions, provide feedback to agents, and ensure adherence to quality standards.
Team Leader Supervise a team of contact centre agents, set performance targets, and provide coaching and support for professional development.

Key facts about RQF Level 2 Contact Centre Operations

The RQF Level 2 Contact Centre Operations course focuses on equipping individuals with the necessary skills and knowledge to excel in a contact centre environment. The learning outcomes include understanding customer service principles, effective communication techniques, and problem-solving strategies. Participants will also learn how to use relevant technology and systems to enhance their performance in a contact centre setting.
This course typically lasts for a duration of 6-12 months, depending on the mode of study and the pace of the learner. It involves a combination of theoretical learning and practical application through simulated scenarios and real-life case studies. Participants will have the opportunity to develop their customer service skills and gain hands-on experience in handling various customer inquiries and issues.
The RQF Level 2 Contact Centre Operations qualification is highly relevant to industries that rely on contact centres to interact with customers, such as retail, telecommunications, and financial services. Graduates of this course can pursue roles such as customer service representatives, call centre agents, and helpdesk support staff. The skills acquired during the program are transferable and can be applied to a wide range of customer-facing roles within different sectors.

Why this course?

The RQF Level 2 Contact Centre Operations qualification holds significant importance in today's market, especially in the UK where the contact centre industry is booming. According to recent statistics, the UK contact centre industry employs over 1.3 million people, making it a crucial sector for the country's economy. Having a qualification in Contact Centre Operations at RQF Level 2 not only enhances an individual's skills and knowledge in customer service but also opens up numerous career opportunities in this rapidly growing industry. With the rise of digital communication channels such as social media, live chat, and email, the demand for skilled contact centre professionals is higher than ever. The table below illustrates the growth and importance of the contact centre industry in the UK: | Year | Number of Employees | |------|----------------------| | 2015 | 1.1 million | | 2016 | 1.2 million | | 2017 | 1.3 million | | 2018 | 1.4 million | | 2019 | 1.5 million | By obtaining a qualification in Contact Centre Operations at RQF Level 2, individuals can stay ahead of the curve and meet the industry's evolving needs, making them highly sought after by employers in today's competitive job market.

Who should enrol in RQF Level 2 Contact Centre Operations?

The ideal audience for RQF Level 2 Contact Centre Operations is individuals looking to kickstart their career in customer service.
This qualification is perfect for those seeking to enhance their communication skills and gain a deeper understanding of customer interactions.
With over 4 million people employed in customer service roles in the UK alone, there is a high demand for skilled professionals in this field.