RQF Contact Centre Operations Training

Saturday, 14 February 2026 09:54:16

International Students can apply

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RQF Contact Centre Operations Training

Overview

RQF Contact Centre Operations Training

Designed for individuals seeking to enhance their skills in customer service and communication within a contact centre environment. This comprehensive program covers topics such as call handling techniques, conflict resolution, and customer relationship management. Ideal for customer service representatives, team leaders, and contact centre managers looking to improve efficiency and customer satisfaction. Gain practical knowledge and industry-recognized qualifications to excel in a fast-paced contact centre setting. Take the next step in your career and enroll in RQF Contact Centre Operations Training today!

Explore the possibilities and elevate your customer service skills now!

Looking to excel in RQF Contact Centre Operations Training? This comprehensive course equips you with the essential skills to thrive in the fast-paced world of customer service. Gain expertise in communication techniques, problem-solving, and conflict resolution to deliver exceptional customer experiences. With a focus on industry best practices and real-world simulations, you'll be ready to tackle any challenge in the contact centre environment. Unlock a world of opportunities with in-demand skills and certifications, paving the way for a successful career in customer service management. Elevate your professional profile and stand out in this competitive field. (14)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understanding the role of a contact centre agent
• Effective communication skills
• Customer service techniques
• Handling difficult customers
• Using contact centre technology
• Time management and prioritization
• Data protection and confidentiality
• Teamwork and collaboration
• Problem-solving and decision-making skills
• Performance monitoring and improvement strategies

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Handle customer inquiries, resolve complaints, and provide product information in a contact centre setting.
Call Centre Team Leader Supervise a team of customer service representatives, monitor performance, and ensure targets are met.
Technical Support Specialist Assist customers with technical issues, troubleshoot problems, and provide solutions over the phone or online.
Sales Representative Promote products or services, generate leads, and close sales through outbound calls or online chats.
Quality Assurance Analyst Monitor and evaluate customer interactions, provide feedback to agents, and ensure compliance with company standards.

Key facts about RQF Contact Centre Operations Training

The RQF Contact Centre Operations Training program is designed to equip individuals with the necessary skills and knowledge to excel in the contact centre industry. Participants will learn how to effectively communicate with customers, handle inquiries and complaints, and utilize various technologies to enhance customer service.
The training program typically lasts for a duration of 6-12 weeks, depending on the specific course requirements and learning outcomes. Participants can expect a combination of theoretical knowledge and practical exercises to ensure they are well-prepared for the demands of working in a contact centre environment.
Upon completion of the RQF Contact Centre Operations Training, participants will be equipped with the skills to handle a wide range of customer interactions professionally and efficiently. They will also be able to demonstrate a strong understanding of customer service principles, problem-solving techniques, and effective communication strategies.
This training program is highly relevant to individuals seeking employment in the contact centre industry, as well as professionals looking to enhance their existing skills and knowledge. The industry relevance of the RQF Contact Centre Operations Training ensures that participants are well-prepared to meet the demands of a fast-paced and customer-focused work environment.

Why this course?

RQF Contact Centre Operations Training is crucial in today's market as the demand for skilled contact centre professionals continues to rise. In the UK alone, the contact centre industry employs over 1.3 million people and contributes £26 billion to the economy annually. With the increasing reliance on customer service and support, companies are looking for well-trained individuals who can effectively handle customer inquiries and provide exceptional service. The RQF Contact Centre Operations Training provides learners with the necessary skills and knowledge to excel in this fast-paced industry. From communication techniques to problem-solving strategies, this training equips professionals with the tools they need to succeed in a contact centre environment. Additionally, the RQF qualification is recognized by employers across the UK, giving learners a competitive edge in the job market. By completing RQF Contact Centre Operations Training, individuals can enhance their career prospects and open up opportunities for advancement within the industry. With the demand for skilled contact centre professionals showing no signs of slowing down, investing in this training is a smart choice for anyone looking to excel in this dynamic field.

Who should enrol in RQF Contact Centre Operations Training?

Are you looking to excel in Contact Centre Operations? This training is perfect for you!
- Individuals seeking to enhance their customer service skills
- Professionals aiming to advance their career in the contact centre industry
- UK-based learners wanting to tap into the growing contact centre market
Join our RQF Contact Centre Operations Training to gain the necessary skills and knowledge to thrive in this dynamic field. Whether you are looking to improve customer satisfaction, boost your employability, or take advantage of the 6% annual growth in the UK contact centre industry, this training is tailored for you. Don't miss out on this opportunity to elevate your career!