RQF Contact Centre Operations Course

Friday, 13 February 2026 03:28:37

International Students can apply

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RQF Contact Centre Operations Course

Overview

RQF Contact Centre Operations Course

Designed for individuals seeking to enhance their skills in customer service and communication within a contact centre environment. This course covers topics such as call handling techniques, customer relationship management, and problem-solving strategies. Ideal for customer service representatives, call centre agents, and team leaders looking to improve their performance and advance their careers in the contact centre industry. Gain valuable insights and practical knowledge to excel in a fast-paced and dynamic customer service setting.


Ready to take your customer service skills to the next level? Enroll in the RQF Contact Centre Operations Course today!

Looking to excel in the contact centre industry? Enroll in our RQF Contact Centre Operations Course today! Gain essential skills in customer service, communication, and problem-solving. Learn how to handle inquiries efficiently and provide exceptional support to customers. With a focus on practical training and real-world scenarios, you'll be ready to tackle any challenge in a contact centre environment. Upon completion, you'll have the opportunity to pursue roles such as customer service representative, call centre agent, or team leader. Stand out in this competitive field with our comprehensive course that equips you with the necessary skills to succeed. (8)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understanding Contact Centre Operations
• Customer Service Skills
• Communication Techniques
• Call Handling and Management
• Problem Solving and Conflict Resolution
• Sales Techniques
• Data Protection and Compliance
• Performance Metrics and KPIs
• Technology and Systems in Contact Centres
• Teamwork and Collaboration

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Primary Keywords: Customer Service, Contact Centre Operations Secondary Keywords: Communication, Problem-solving Description: Handle customer inquiries, resolve issues, and provide exceptional service over the phone or online.
Call Centre Team Leader Primary Keywords: Call Centre, Team Leader Secondary Keywords: Supervision, Performance Management Description: Lead a team of customer service representatives, monitor performance, and ensure targets are met.
Technical Support Specialist Primary Keywords: Technical Support, Specialist Secondary Keywords: Troubleshooting, IT Description: Assist customers with technical issues, provide solutions, and escalate complex problems to the appropriate teams.
Sales Representative Primary Keywords: Sales, Representative Secondary Keywords: Negotiation, CRM Description: Promote products or services, generate leads, and close sales through inbound or outbound calls.
Quality Assurance Analyst Primary Keywords: Quality Assurance, Analyst Secondary Keywords: Monitoring, Compliance Description: Evaluate customer interactions, identify areas for improvement, and ensure adherence to quality standards.

Key facts about RQF Contact Centre Operations Course

The RQF Contact Centre Operations Course is designed to equip individuals with the necessary skills and knowledge to excel in the contact centre industry. The course covers a range of topics, including customer service techniques, communication skills, and problem-solving strategies. Participants will learn how to handle various customer inquiries effectively and efficiently, enhancing their overall performance in a contact centre environment.
The duration of the RQF Contact Centre Operations Course typically ranges from a few weeks to a few months, depending on the specific program and delivery format. Participants can choose from full-time, part-time, or online options to accommodate their schedules and learning preferences. The course is structured to provide a comprehensive understanding of contact centre operations and best practices, ensuring participants are well-prepared for success in the industry.
The RQF Contact Centre Operations Course is highly relevant to the contact centre industry, as it addresses the specific skills and competencies required to thrive in this fast-paced and customer-focused environment. Graduates of the course will be equipped with the tools and techniques needed to deliver exceptional customer service, handle challenging situations with confidence, and contribute to the overall success of a contact centre operation. The course's industry relevance ensures that participants are well-positioned for career advancement and growth within the contact centre sector.

Why this course?

The RQF Contact Centre Operations Course holds significant importance in today's market, especially in the UK where the contact centre industry is rapidly growing. According to recent statistics, the UK contact centre industry employs over 1.3 million people and contributes £26 billion to the economy annually. This highlights the immense demand for skilled professionals in this sector. The course equips learners with essential skills and knowledge required to excel in contact centre operations, such as customer service, communication, problem-solving, and technology proficiency. In today's competitive market, businesses are placing a strong emphasis on delivering exceptional customer experiences, making trained professionals in contact centre operations highly sought after. By completing the RQF Contact Centre Operations Course, individuals can enhance their career prospects and secure lucrative job opportunities in a variety of industries. The course not only provides theoretical knowledge but also practical experience through simulations and real-world scenarios, ensuring that learners are well-prepared to meet the demands of the industry. Overall, the RQF Contact Centre Operations Course is a valuable asset for individuals looking to enter or advance in the contact centre industry, offering them the necessary skills and expertise to succeed in today's market.
UK Contact Centre Industry Statistics
Employment 1.3 million people
Contribution to Economy £26 billion annually

Who should enrol in RQF Contact Centre Operations Course?

The ideal audience for the RQF Contact Centre Operations Course are individuals looking to enhance their skills in customer service and call centre operations.
This course is perfect for those seeking to advance their career in the contact centre industry and improve their job prospects.
With over 6,000 contact centres in the UK employing over 1 million people, there is a high demand for skilled professionals in this field.
Whether you are new to the industry or looking to upskill, this course will provide you with the knowledge and practical experience needed to succeed in contact centre operations.