RQF Contact Centre Operations

Saturday, 14 February 2026 07:55:41

International Students can apply

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RQF Contact Centre Operations

Overview

RQF Contact Centre Operations

is a comprehensive training program

designed for individuals

seeking to excel in customer service roles.

Learn essential skills

such as communication, problem-solving,

and conflict resolution

to deliver exceptional customer experiences.

Whether you are new to the industry

or looking to advance your career,

this course will equip you

with the knowledge and tools

to succeed in a contact centre environment.

Take the first step towards

becoming a customer service expert today!

Embark on a rewarding career in RQF Contact Centre Operations and unlock a world of opportunities in the fast-paced customer service industry. This comprehensive course equips you with the essential skills to excel in call center environments, from effective communication to problem-solving techniques. Gain hands-on experience through practical training and internships, setting you up for success in roles such as customer service representative, team leader, or contact center manager. With a focus on customer satisfaction and efficiency, this program prepares you for a dynamic and fulfilling career with endless growth potential. Elevate your professional journey with RQF Contact Centre Operations today. (11)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understanding customer service principles and practices
• Effective communication in a contact centre
• Handling customer complaints and escalations
• Using contact centre technology and systems
• Managing workload and prioritising tasks
• Teamwork and collaboration in a contact centre environment
• Data protection and confidentiality in a contact centre
• Monitoring and evaluating contact centre performance
• Continuous improvement and innovation in contact centre operations
• Managing stress and resilience in a contact centre setting

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Apply Now

Accreditation

 Awarded by an OfQual regulated awarding body

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Opportunity Description
Contact Centre Manager Oversee daily operations of a contact centre, manage staff, and ensure high levels of customer satisfaction.
Contact Centre Team Leader Supervise a team of contact centre agents, provide guidance and support, and monitor performance metrics.
Inbound Customer Service Representative Handle incoming customer inquiries, resolve issues, and provide exceptional service over the phone or online.
Outbound Sales Representative Make outbound calls to potential customers, promote products or services, and achieve sales targets.
Contact Centre Quality Analyst Monitor and evaluate customer interactions, provide feedback to agents, and identify areas for improvement.

Key facts about RQF Contact Centre Operations

The RQF Contact Centre Operations course focuses on equipping individuals with the necessary skills and knowledge to excel in contact centre roles. The learning outcomes include mastering communication techniques, handling customer inquiries effectively, and utilizing technology for efficient service delivery.
This course typically lasts for a duration of 6-12 months, depending on the learning pace and mode of study. Students can expect to engage in practical exercises, simulations, and real-world scenarios to enhance their problem-solving abilities and decision-making skills.
The industry relevance of RQF Contact Centre Operations is significant, as contact centres play a crucial role in various sectors such as customer service, sales, and technical support. Graduates of this course are well-prepared to meet the demands of the fast-paced and dynamic contact centre environment, making them valuable assets to organizations seeking skilled professionals in this field.
Overall, the RQF Contact Centre Operations course provides a comprehensive foundation for individuals looking to pursue a career in contact centre operations, offering practical skills, industry knowledge, and professional development opportunities.

Why this course?

The RQF Contact Centre Operations qualification holds significant importance in today's market, especially in the UK where the contact centre industry is booming. According to recent statistics, the UK contact centre industry employs over 1.3 million people and contributes £26 billion to the economy annually. This highlights the growing demand for skilled professionals in this sector. The RQF Contact Centre Operations qualification equips individuals with the necessary skills and knowledge to excel in this fast-paced industry. With a focus on customer service, communication, problem-solving, and technology, this qualification prepares learners to handle the diverse challenges faced in contact centre operations. In today's market, where customer experience is a top priority for businesses, having a qualified workforce is essential. Employers are increasingly seeking individuals with recognised qualifications like RQF Contact Centre Operations to ensure high-quality service delivery and customer satisfaction. By obtaining this qualification, professionals can enhance their career prospects and stay competitive in the evolving contact centre industry. With the right skills and knowledge, individuals can make a significant impact in their roles and contribute to the success of their organisations.

Who should enrol in RQF Contact Centre Operations?

The ideal audience for RQF Contact Centre Operations are individuals looking to pursue a career in customer service.
This qualification is perfect for those interested in call centre roles, customer support positions, or telephone sales jobs.
In the UK, the contact centre industry employs over 1 million people, offering a wide range of job opportunities for qualified professionals.
If you enjoy helping others, have strong communication skills, and thrive in a fast-paced environment, this course is tailored for you.