RQF Accredited Level 2 Diploma in Customer Service

Tuesday, 29 April 2025 04:07:01

International Students can apply

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RQF Accredited Level 2 Diploma in Customer Service

Overview

The RQF Accredited Level 2 Diploma in Customer Service is designed to equip individuals with essential skills and knowledge to excel in customer-facing roles. This comprehensive program covers topics such as communication, problem-solving, and building customer relationships.

Perfect for entry-level professionals or those looking to enhance their customer service skills, this diploma is recognized by employers across various industries.

Join this course to boost your career prospects and provide exceptional service to customers. Take the first step towards becoming a customer service expert today!

Embark on a transformative journey with our RQF Accredited Level 2 Diploma in Customer Service. Gain essential skills in communication, problem-solving, and relationship-building to excel in the dynamic world of customer service. This comprehensive course offers hands-on training, industry-recognized certification, and personalized support from experienced instructors. Unlock a world of opportunities with enhanced employability and career prospects in various sectors such as retail, hospitality, and call centers. Stand out in the competitive job market with a globally recognized qualification that showcases your dedication to providing exceptional customer experiences. Enroll today and take the first step towards a rewarding career in customer service. (9)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Communicate using customer service language and behaviour
• Follow the rules to deliver customer service
• Deal with customers face to face
• Deal with incoming telephone calls from customers
• Make telephone calls to customers
• Deal with customer queries and complaints
• Process information about customers
• Give customers a positive impression of yourself and your organisation
• Recognise diversity when delivering customer service
• Develop customer relationships

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Handle customer inquiries, resolve complaints, and provide product information.
Retail Sales Associate Assist customers in finding products, processing transactions, and maintaining store cleanliness.
Call Center Agent Answer incoming calls, address customer concerns, and provide solutions over the phone.
Guest Services Coordinator Welcome guests, manage reservations, and ensure a positive experience at hotels or event venues.
Client Relations Specialist Build and maintain relationships with clients, address their needs, and ensure satisfaction with services.

Key facts about RQF Accredited Level 2 Diploma in Customer Service

The RQF Accredited Level 2 Diploma in Customer Service is designed to equip individuals with the necessary skills and knowledge to excel in customer service roles. The learning outcomes of this diploma include understanding customer needs, effective communication techniques, and resolving customer complaints efficiently.
This diploma typically has a duration of around 6-12 months, depending on the mode of study and individual pace. Students will engage in practical exercises, case studies, and assessments to enhance their customer service capabilities.
The industry relevance of the Level 2 Diploma in Customer Service is significant, as customer service skills are in high demand across various sectors such as retail, hospitality, and call centers. Graduates of this diploma can pursue roles such as customer service representatives, client advisors, and customer support specialists.
Overall, the RQF Accredited Level 2 Diploma in Customer Service provides a solid foundation for individuals looking to kickstart their career in the customer service industry and enhance their employability prospects.

Why this course?

The RQF Accredited Level 2 Diploma in Customer Service holds significant importance in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 86% of UK consumers are willing to pay more for a better customer experience, highlighting the growing demand for skilled customer service professionals. This diploma equips individuals with essential skills and knowledge to excel in customer service roles, such as effective communication, problem-solving, and conflict resolution. In fact, 75% of UK consumers believe that good customer service is a key factor in their loyalty to a brand, emphasizing the need for well-trained professionals in this field. By completing this accredited diploma, individuals can enhance their career prospects and stand out in a competitive job market. Employers are increasingly seeking candidates with formal qualifications in customer service, making this diploma a valuable asset for career advancement. Overall, the RQF Accredited Level 2 Diploma in Customer Service is not only a stepping stone towards a successful career but also a reflection of the industry's current trends and demands. It provides learners with the necessary skills to meet the evolving needs of customers and businesses in today's market.
UK Consumer Statistics Percentage
Willing to pay more for better customer experience 86%
Believe good customer service influences brand loyalty 75%

Who should enrol in RQF Accredited Level 2 Diploma in Customer Service?

The ideal audience for the RQF Accredited Level 2 Diploma in Customer Service are individuals looking to kickstart their career in customer service.
This qualification is perfect for those who want to enhance their communication skills, problem-solving abilities, and customer interaction techniques.
With customer service roles on the rise in the UK, this diploma provides a solid foundation for entry-level positions in various industries.