Qualifi Level 5 Customer Care Management Course

Friday, 13 February 2026 06:13:51

International Students can apply

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Qualifi Level 5 Customer Care Management Course

Overview

Qualifi Level 5 Customer Care Management Course

Designed for professionals seeking to enhance their customer service skills, this course focuses on
developing strategies for effective customer care management.
Covering topics such as customer relationship management, complaint handling, and service recovery,
this program equips learners with the tools to deliver exceptional customer experiences.
Ideal for individuals in roles such as customer service managers, team leaders, and frontline staff,
this course offers practical insights and techniques to drive customer satisfaction and loyalty.

Ready to take your customer care skills to the next level? Enroll now and elevate your career!

Embark on a transformative journey with our Qualifi Level 5 Customer Care Management Course. Gain the essential skills to excel in the dynamic world of customer service. Learn to manage customer relationships effectively and enhance customer satisfaction. This course offers a comprehensive understanding of customer behavior, communication strategies, and conflict resolution techniques. Graduates can pursue rewarding careers as customer service managers, client relations specialists, or customer experience analysts. Stand out in the competitive job market with a recognized qualification that showcases your expertise. Elevate your career prospects and become a sought-after professional in the field of customer care management. (9)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understanding Customer Needs and Expectations
• Developing Customer Service Strategies
• Managing Customer Relationships
• Implementing Customer Feedback Systems
• Resolving Customer Complaints
• Training and Developing Customer Service Teams
• Monitoring and Evaluating Customer Service Performance
• Implementing Quality Assurance Processes
• Utilizing Technology for Customer Care
• Legal and Ethical Considerations in Customer Care

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Experience Manager Responsible for overseeing all aspects of customer interactions to ensure a positive experience. Primary keywords: Customer Experience, Manager. Secondary keywords: Customer Satisfaction, Relationship Management.
Client Services Director Leading a team to deliver exceptional client services and maintain strong relationships. Primary keywords: Client Services, Director. Secondary keywords: Account Management, Customer Retention.
Customer Success Specialist Focused on ensuring customers achieve their desired outcomes with a product or service. Primary keywords: Customer Success, Specialist. Secondary keywords: Product Adoption, Customer Support.
Customer Service Training Manager Developing and implementing training programs to enhance customer service skills within an organization. Primary keywords: Customer Service, Training Manager. Secondary keywords: Skill Development, Employee Engagement.
Customer Relationship Analyst Analyzing customer data to identify trends and opportunities for improving relationships and satisfaction. Primary keywords: Customer Relationship, Analyst. Secondary keywords: Data Analysis, Customer Insights.

Key facts about Qualifi Level 5 Customer Care Management Course

Qualifi Level 5 Customer Care Management Course is designed to equip individuals with the necessary skills and knowledge to excel in customer service roles. The course focuses on enhancing communication, problem-solving, and leadership abilities to effectively manage customer interactions.
Participants will learn how to develop and implement customer care strategies, handle challenging situations, and build strong relationships with clients. The course also covers topics such as customer retention, complaint resolution, and service recovery to ensure customer satisfaction and loyalty.
The duration of the Qualifi Level 5 Customer Care Management Course typically ranges from 6 to 12 months, depending on the mode of study and individual pace. The course is delivered through a combination of online modules, workshops, and practical assignments to provide a comprehensive learning experience.
This course is highly relevant to industries such as retail, hospitality, healthcare, and telecommunications, where customer service plays a crucial role in business success. Graduates of the course can pursue various career opportunities, including customer service manager, client relations specialist, and customer experience coordinator.

Why this course?

Qualifi Level 5 Customer Care Management Course is highly significant in today's market due to the increasing demand for skilled professionals in the customer service industry. In the UK alone, statistics show that 76% of consumers say they view customer service as the true test of how much a company values them. This highlights the importance of having well-trained customer care managers who can effectively handle customer inquiries and resolve issues in a timely and efficient manner. The Qualifi Level 5 course provides learners with the necessary skills and knowledge to excel in customer care management roles. With modules covering topics such as customer relationship management, complaint handling, and customer retention strategies, graduates of this course are well-equipped to meet the demands of today's competitive market. In addition, the course also emphasizes the importance of staying up-to-date with industry trends and best practices, ensuring that professionals are able to adapt to the ever-changing landscape of customer service. By completing the Qualifi Level 5 Customer Care Management Course, individuals can enhance their career prospects and make a valuable contribution to their organizations.

Who should enrol in Qualifi Level 5 Customer Care Management Course?

The ideal audience for the Qualifi Level 5 Customer Care Management Course are individuals looking to advance their career in customer service.
This course is perfect for customer service professionals seeking to enhance their skills and knowledge in managing customer relationships effectively.
With customer service being a vital aspect of business success, this course is ideal for those wanting to excel in this field.
In the UK, customer service roles are projected to grow by 5% by 2029, making this course highly relevant for those looking to capitalize on this trend.