Qualifi Level 2 Diploma in Customer Service

Monday, 09 June 2025 06:12:11

International Students can apply

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Qualifi Level 2 Diploma in Customer Service

Overview

Qualifi Level 2 Diploma in Customer Service


This diploma is designed for individuals seeking to enhance their customer service skills and knowledge. It covers topics such as communication, problem-solving, and customer satisfaction. Ideal for entry-level professionals or those looking to advance in their careers, this qualification equips learners with the tools to excel in customer-facing roles. Gain a competitive edge in the job market and improve customer relationships with this comprehensive program.


Ready to take your customer service skills to the next level? Explore the Qualifi Level 2 Diploma in Customer Service today!

Embark on a rewarding journey with the Qualifi Level 2 Diploma in Customer Service. This comprehensive course equips you with essential skills to excel in the dynamic world of customer service. Gain a deep understanding of customer behavior, effective communication techniques, and problem-solving strategies. Stand out in the competitive job market with a recognized qualification that opens doors to a wide range of career opportunities. Whether you aspire to work in retail, hospitality, or call centers, this diploma paves the way for a successful career in customer service. Elevate your professional profile and enhance your employability with this industry-relevant qualification. (51)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understand the customer service environment
• Principles of customer service and delivery
• Understand customers
• Understand employer organisations
• Understand how to communicate with customers
• Understand how to handle customer information
• Understand how to resolve problems and deliver customer service to challenging customers
• Understand how to develop customer relationships
• Understand how to manage performance and conflict in customer service

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Provide assistance to customers, handle inquiries, and resolve complaints to ensure customer satisfaction. Primary keywords: customer service, representative. Secondary keywords: inquiries, complaints.
Retail Sales Associate Assist customers with product selection, process transactions, and maintain a clean and organized store environment. Primary keywords: retail, sales associate. Secondary keywords: product selection, transactions.
Call Center Agent Handle incoming calls, provide information, and resolve issues for customers over the phone. Primary keywords: call center, agent. Secondary keywords: incoming calls, resolve issues.
Guest Services Coordinator Welcome guests, assist with check-in/check-out procedures, and address any guest concerns or requests. Primary keywords: guest services, coordinator. Secondary keywords: check-in, check-out.
Client Relations Specialist Build and maintain relationships with clients, address their needs, and ensure their satisfaction with products or services. Primary keywords: client relations, specialist. Secondary keywords: relationships, satisfaction.

Key facts about Qualifi Level 2 Diploma in Customer Service

The Qualifi Level 2 Diploma in Customer Service is designed to equip individuals with the necessary skills and knowledge to excel in customer service roles. The learning outcomes of this qualification include understanding customer service principles, effective communication techniques, and resolving customer complaints.
This diploma typically takes around 6-12 months to complete, depending on the pace of study and individual commitments. Students will engage in a variety of assessments, including written assignments, case studies, and practical demonstrations, to demonstrate their understanding and application of customer service concepts.
The Qualifi Level 2 Diploma in Customer Service is highly relevant to a wide range of industries, including retail, hospitality, call centers, and healthcare. Graduates of this program will be well-prepared to pursue entry-level customer service roles and advance their careers in the field.
Overall, this diploma provides a solid foundation for individuals looking to enhance their customer service skills and make a positive impact in their respective industries.

Why this course?

Qualifi Level 2 Diploma in Customer Service is a highly significant qualification in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 89% of consumers have switched to a competitor following a poor customer experience, highlighting the importance of providing excellent customer service. This diploma equips individuals with the necessary skills and knowledge to excel in customer service roles, making them highly sought after in the job market. In fact, research shows that 86% of customers are willing to pay more for a better customer experience, emphasizing the value of trained professionals in this field. With the rise of online reviews and social media, customer service has become a key differentiator for businesses. Companies that prioritize customer satisfaction are more likely to retain customers and attract new ones, leading to increased revenue and growth. By obtaining a Qualifi Level 2 Diploma in Customer Service, individuals can enhance their career prospects and contribute to the success of their organizations in today's competitive market. This qualification is not only beneficial for individuals looking to enter the customer service industry but also for professionals seeking to advance their careers and stay relevant in a rapidly evolving market. [table style="border-collapse: collapse; border: 1px solid black;"] [tr] [td]Statistic[/td] [td]Percentage[/td] [/tr] [tr] [td]Consumers who switched to a competitor due to poor customer experience[/td] [td]89%[/td] [/tr] [tr] [td]Customers willing to pay more for better customer experience[/td] [td]86%[/td] [/tr] [/table]

Who should enrol in Qualifi Level 2 Diploma in Customer Service?

The ideal audience for the Qualifi Level 2 Diploma in Customer Service are individuals looking to kickstart their career in the customer service industry. This qualification is perfect for those who are seeking to enhance their communication skills, improve customer interactions, and boost their employability.

According to recent statistics, the customer service sector in the UK is growing rapidly, with over 2.7 million people employed in this field. This diploma is designed to equip learners with the necessary knowledge and skills to excel in this competitive industry.