Qualifi Level 2 Customer Service Course Online

Friday, 25 April 2025 12:59:45

International Students can apply

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Qualifi Level 2 Customer Service Course Online

Overview

Enhance your customer service skills with Qualifi Level 2 Customer Service Course Online. Designed for individuals seeking to improve their customer interactions, this course covers essential topics such as communication, problem-solving, and conflict resolution.
Gain practical knowledge and techniques to deliver exceptional customer service experiences. Whether you are new to the field or looking to advance your career, this course is perfect for you.
Take the first step towards becoming a customer service expert today. Enroll now and unlock your potential!

Embark on a transformative journey with our Qualifi Level 2 Customer Service Course Online. Gain essential skills in communication, problem-solving, and conflict resolution to excel in the dynamic world of customer service. This comprehensive course offers flexible learning options, allowing you to study at your own pace. Upon completion, unlock a myriad of career prospects in various industries, from retail to hospitality. Stand out in the competitive job market with a recognized qualification that showcases your expertise. Elevate your customer service skills and elevate your career with this innovative online course. (17)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understanding customer service
• Effective communication skills
• Handling customer complaints
• Building rapport with customers
• Resolving customer queries
• Teamwork in customer service
• Time management in customer service
• Dealing with difficult customers
• Using technology in customer service
• Maintaining professionalism in customer service

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Provide support to customers, resolve inquiries, and ensure customer satisfaction. Primary keywords: Customer Service, Support. Secondary keywords: Communication, Problem-solving.
Call Center Agent Handle incoming calls, assist customers with their concerns, and provide information about products or services. Primary keywords: Call Center, Customer Support. Secondary keywords: Communication, Multitasking.
Retail Sales Associate Assist customers in making purchases, provide product information, and ensure a positive shopping experience. Primary keywords: Retail, Sales. Secondary keywords: Customer Interaction, Product Knowledge.
Guest Services Coordinator Manage guest inquiries, reservations, and requests in a hospitality setting, ensuring a high level of customer satisfaction. Primary keywords: Guest Services, Hospitality. Secondary keywords: Reservation Management, Problem-solving.
Technical Support Specialist Provide technical assistance to customers, troubleshoot issues, and resolve technical problems. Primary keywords: Technical Support, Troubleshooting. Secondary keywords: IT, Problem-solving.

Key facts about Qualifi Level 2 Customer Service Course Online

Qualifi Level 2 Customer Service Course Online is designed to equip learners with the necessary skills and knowledge to excel in customer service roles. The course covers a range of topics, including understanding customer needs, effective communication techniques, and resolving customer complaints.
Upon completion of the course, learners will be able to demonstrate proficiency in delivering exceptional customer service, handling challenging situations with confidence, and building strong customer relationships. They will also develop essential skills in problem-solving, time management, and teamwork.
The duration of the Qualifi Level 2 Customer Service Course Online typically ranges from 6 to 12 weeks, depending on the learning pace of the individual. The course is delivered through a user-friendly online platform, allowing learners to study at their own convenience and pace.
This course is highly relevant to a wide range of industries, including retail, hospitality, healthcare, and telecommunications. Customer service skills are essential in any business that deals with customers, making this course valuable for individuals seeking to enhance their career prospects in various sectors. By completing this course, learners can improve their employability and advance their professional development in the customer service field.

Why this course?

Qualifi Level 2 Customer Service Course Online is becoming increasingly significant in today's market as businesses strive to enhance their customer service standards to stay competitive. In the UK, statistics show that 89% of consumers have stopped doing business with a company after experiencing poor customer service, highlighting the importance of well-trained customer service professionals. According to a recent survey, 70% of UK consumers expect companies to offer a seamless online customer service experience, further emphasizing the need for employees with the right skills and knowledge. Qualifi Level 2 Customer Service Course Online provides learners with essential customer service techniques, communication skills, and problem-solving strategies to meet these expectations. By completing this course, professionals can improve customer satisfaction, increase customer loyalty, and ultimately drive business growth. In today's digital age, where customer interactions often take place online, having a solid foundation in customer service is crucial for success. Qualifi Level 2 Customer Service Course Online equips learners with the necessary tools to excel in this fast-paced and customer-centric market.

Who should enrol in Qualifi Level 2 Customer Service Course Online?

The ideal audience for the Qualifi Level 2 Customer Service Course Online are individuals looking to enhance their customer service skills and advance their career in the UK.
This course is perfect for those who are seeking to improve their communication, problem-solving, and interpersonal skills in a customer-facing role.
With 87% of UK consumers stating that good customer service influences their loyalty to a brand, this course is essential for anyone working in the service industry.
Whether you are just starting out in your career or looking to upskill, this course will provide you with the knowledge and tools needed to excel in a customer service role.