Qualifi Level 2 Course in Customer Service

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International Students can apply

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Qualifi Level 2 Course in Customer Service

Overview

Qualifi Level 2 Course in Customer Service is designed to equip individuals with essential skills and knowledge to excel in customer-facing roles. This course focuses on customer service principles, communication techniques, and problem-solving strategies. Ideal for entry-level professionals or those looking to enhance their customer service skills, this course offers practical training and industry-relevant insights. Gain a competitive edge in the job market and deliver exceptional customer experiences with Qualifi Level 2 Course in Customer Service.


Ready to take your customer service skills to the next level? Enroll now and unlock your potential!

Enhance your career with our Qualifi Level 2 Course in Customer Service. This comprehensive program equips you with essential skills to excel in the dynamic field of customer service. Gain a deep understanding of customer behavior, effective communication techniques, and conflict resolution strategies. Stand out to employers with a recognized qualification that demonstrates your commitment to delivering exceptional customer experiences. Unlock exciting career prospects in various industries, from retail to hospitality. Benefit from practical training and real-world scenarios that prepare you for success in this fast-paced industry. Elevate your customer service skills and open doors to endless opportunities with this valuable course. (10)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understand the principles of customer service
• Understand how customer needs and expectations are formed
• Understand the principles of responding to customers' problems or complaints
• Understand how to develop customer relationships
• Understand how to communicate effectively with customers
• Understand the principles of customer retention
• Understand the principles of customer satisfaction
• Understand the principles of customer loyalty
• Understand the principles of customer feedback
• Understand the principles of customer service improvement

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Handle customer inquiries, resolve complaints, and provide product information.
Sales Assistant Assist customers with purchases, process transactions, and maintain store appearance.
Call Center Agent Answer incoming calls, provide assistance, and escalate issues as needed.
Retail Associate Help customers find products, offer recommendations, and handle returns/exchanges.
Guest Services Coordinator Welcome guests, coordinate reservations, and address any concerns during their stay.

Key facts about Qualifi Level 2 Course in Customer Service

The Qualifi Level 2 Course in Customer Service is designed to equip individuals with the necessary skills and knowledge to excel in a customer service role. The course covers a range of topics, including understanding customer needs, effective communication techniques, and resolving customer complaints.
Upon completion of the course, learners will be able to demonstrate a solid understanding of customer service principles and practices. They will also be equipped with the skills to handle various customer service scenarios confidently and professionally.
The duration of the Qualifi Level 2 Course in Customer Service typically ranges from 3 to 6 months, depending on the mode of study and individual learning pace. The course is delivered through a combination of online learning materials, assessments, and tutor support, allowing learners to study at their own convenience.
This course is highly relevant to a wide range of industries, including retail, hospitality, call centers, and more. Customer service skills are essential in any business that deals with customers, making this qualification valuable for individuals seeking to advance their career in customer-facing roles.

Why this course?

Qualifi Level 2 Course in Customer Service is highly significant in today's market as customer service plays a crucial role in the success of businesses. In the UK, statistics show that 89% of consumers have stopped doing business with a company after experiencing poor customer service. On the other hand, 73% of consumers say that friendly customer service representatives can make them fall in love with a brand. This course equips learners with essential skills and knowledge to provide excellent customer service, which is essential for retaining customers and building brand loyalty. In today's competitive market, businesses are constantly striving to improve their customer service to stay ahead of the competition. Therefore, professionals with a Qualifi Level 2 qualification in Customer Service are highly sought after by employers. By enrolling in this course, learners can enhance their career prospects and contribute to the success of their organizations. The practical skills and theoretical knowledge gained from this course are invaluable in today's customer-centric market, making it a wise investment for individuals looking to excel in the field of customer service. | Customer Service Statistics in the UK | |---------------------------------------| | 89% of consumers have stopped doing business with a company after experiencing poor customer service | | 73% of consumers say that friendly customer service representatives can make them fall in love with a brand |

Who should enrol in Qualifi Level 2 Course in Customer Service?

The ideal audience for the Qualifi Level 2 Course in Customer Service are individuals looking to enhance their skills in customer service and advance their career in the UK job market.
This course is perfect for those who are seeking to improve their communication, problem-solving, and interpersonal skills to excel in customer-facing roles.
With 85% of UK consumers stating that they would pay more for a better customer experience, completing this course can give you a competitive edge in the job market.
Whether you are new to the field or looking to upskill, the Qualifi Level 2 Course in Customer Service is designed to meet the needs of learners at all levels of experience.