Qualifi Level 2 Certificate in Customer Service

Monday, 28 April 2025 02:15:39

International Students can apply

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Qualifi Level 2 Certificate in Customer Service

Overview

The Qualifi Level 2 Certificate in Customer Service is designed to equip individuals with essential skills and knowledge to excel in customer-facing roles. This qualification is ideal for aspiring customer service professionals looking to enhance their communication, problem-solving, and interpersonal skills.
Through a combination of theoretical learning and practical application, learners will develop a deep understanding of customer service principles and best practices.
Upon completion, graduates will be well-prepared to deliver exceptional customer experiences and drive business success.
Take the first step towards a rewarding career in customer service by enrolling in the Qualifi Level 2 Certificate today!

Embark on a rewarding journey with the Qualifi Level 2 Certificate in Customer Service. This comprehensive course equips you with essential skills to excel in the dynamic world of customer service. Gain a deep understanding of customer needs, effective communication techniques, and conflict resolution strategies. Stand out in the competitive job market with a recognized qualification that showcases your expertise. Unlock exciting career prospects in various industries, from retail to hospitality. Benefit from interactive learning materials, practical assessments, and industry-relevant case studies. Elevate your professional profile and make a lasting impact on customers with this valuable certification. (9)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understand the customer service environment
• Principles of customer service and delivery
• Understand how to resolve customer service problems
• Understand customers and customer retention
• Understand how to monitor customer service interactions
• Understand equality, diversity, and inclusion in customer service
• Understand how to handle customer information
• Understand how to deliver customer service over the telephone
• Understand how to develop customer relationships
• Understand how to manage performance and conflict in customer service

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Opportunity Description
Customer Service Representative Provide assistance and support to customers, resolve inquiries and complaints, and ensure customer satisfaction.
Call Center Agent Handle incoming and outgoing calls, address customer concerns, and provide information about products or services.
Retail Sales Associate Assist customers in making purchases, provide product recommendations, and maintain a positive shopping experience.
Guest Relations Coordinator Manage guest inquiries, requests, and feedback, ensure a pleasant experience, and address any issues promptly.
Client Services Coordinator Coordinate client requests, manage client accounts, and ensure timely delivery of services or products.

Key facts about Qualifi Level 2 Certificate in Customer Service

The Qualifi Level 2 Certificate in Customer Service is designed to equip individuals with the necessary skills and knowledge to excel in customer service roles. The course covers a range of topics, including understanding customer needs, effective communication, and resolving customer complaints.
Upon completion of the course, learners will be able to demonstrate excellent customer service skills, handle challenging situations with confidence, and contribute to the overall success of their organization.
The duration of the Qualifi Level 2 Certificate in Customer Service typically ranges from 3 to 6 months, depending on the mode of study and individual pace. The course is delivered through a combination of online learning materials, assessments, and practical exercises.
This qualification is highly relevant to a wide range of industries, including retail, hospitality, healthcare, and financial services. Employers value individuals with strong customer service skills, making this certificate a valuable asset for anyone looking to advance their career in customer-facing roles.

Why this course?

Qualifi Level 2 Certificate in Customer Service is a highly valuable qualification in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 89% of consumers have stopped doing business with a company after experiencing poor customer service. This highlights the importance of having well-trained customer service professionals who can effectively handle customer inquiries and complaints. The Qualifi Level 2 Certificate in Customer Service equips individuals with the necessary skills and knowledge to deliver exceptional customer service, ultimately leading to increased customer satisfaction and loyalty. In fact, 86% of customers are willing to pay more for a better customer experience. By obtaining this qualification, individuals can enhance their career prospects and stand out in a competitive job market. Employers are increasingly looking for candidates with strong customer service skills, making this qualification highly sought after. Overall, the Qualifi Level 2 Certificate in Customer Service is essential for anyone looking to excel in the customer service industry and meet the growing demands of today's market.
Statistic Percentage
Customers who stopped doing business after poor service 89%
Customers willing to pay more for better experience 86%

Who should enrol in Qualifi Level 2 Certificate in Customer Service?

The ideal audience for the Qualifi Level 2 Certificate in Customer Service are individuals looking to kickstart their career in the customer service industry.
This course is perfect for those who want to enhance their communication skills, improve customer satisfaction, and boost their employability.
In the UK, customer service roles are in high demand, with over 2.7 million people currently employed in the sector.
By completing this certificate, learners will gain a competitive edge in the job market and increase their chances of securing a rewarding customer service role.