Qualifi Level 2 Certificate in Contact Centre Operations

Tuesday, 17 February 2026 05:31:29

International Students can apply

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Qualifi Level 2 Certificate in Contact Centre Operations

Overview

The Qualifi Level 2 Certificate in Contact Centre Operations is designed for individuals seeking to enhance their skills in customer service and communication within a contact centre environment. This course covers topics such as handling customer inquiries, resolving complaints, and utilizing technology effectively. Ideal for entry-level contact centre agents or those looking to advance their career in customer service, this qualification provides practical knowledge and industry-relevant skills. Take the next step in your professional development and enroll in the Qualifi Level 2 Certificate in Contact Centre Operations today!

Embark on a rewarding career in the fast-paced world of customer service with the Qualifi Level 2 Certificate in Contact Centre Operations. This comprehensive course equips you with essential skills in communication, problem-solving, and conflict resolution, setting you up for success in a contact centre environment. Gain a deep understanding of customer needs and learn how to deliver exceptional service, enhancing your employability in various industries. With a focus on practical training and real-world scenarios, this qualification prepares you for a range of roles, including customer service representative, call centre agent, and client support specialist. Take the first step towards a fulfilling career today! (32)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understanding the Contact Centre Environment
• Communication Skills in a Contact Centre
• Customer Service in a Contact Centre
• Handling Difficult Customers in a Contact Centre
• Teamwork in a Contact Centre
• Data Protection and Security in a Contact Centre
• Health and Safety in a Contact Centre
• Using Contact Centre Systems and Technology
• Managing Personal Performance and Development in a Contact Centre
• Quality Assurance in a Contact Centre

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Provide excellent customer service through phone, email, and chat interactions, resolving inquiries and issues efficiently.
Call Center Agent Handle inbound and outbound calls, assisting customers with product information, orders, and troubleshooting.
Technical Support Specialist Assist customers with technical issues, troubleshooting software and hardware problems over the phone or online.
Sales Representative Promote products or services, generate leads, and close sales through effective communication and persuasion skills.
Customer Experience Coordinator Manage customer interactions across multiple channels, ensuring a seamless and positive experience at every touchpoint.

Key facts about Qualifi Level 2 Certificate in Contact Centre Operations

The Qualifi Level 2 Certificate in Contact Centre Operations is designed to equip individuals with the necessary skills and knowledge to excel in a contact centre environment. The course covers a range of topics including customer service, communication techniques, and problem-solving strategies. By the end of the program, students will be able to effectively handle customer inquiries, resolve issues efficiently, and contribute to overall customer satisfaction.
This qualification typically takes around 6 months to complete, although the duration may vary depending on the learning pace of the individual. The course is delivered through a combination of online learning materials, assessments, and practical exercises to ensure a comprehensive understanding of contact centre operations.
The Qualifi Level 2 Certificate in Contact Centre Operations is highly relevant to the industry as it provides learners with the essential skills needed to succeed in a contact centre role. Graduates of this program will be well-equipped to pursue careers in customer service, telemarketing, and sales roles within contact centres. The qualification is recognized by employers in the industry, making it a valuable asset for those looking to advance their career in this field.

Why this course?

Qualifi Level 2 Certificate in Contact Centre Operations is a highly significant qualification in today's market, especially in the UK where the contact centre industry is booming. According to recent statistics, the UK contact centre industry employs over 1.3 million people and contributes £26 billion to the economy annually. This highlights the importance of having well-trained professionals in this field. The Qualifi Level 2 Certificate in Contact Centre Operations provides learners with essential skills and knowledge required to excel in this fast-paced industry. From customer service techniques to communication skills, this qualification equips individuals with the tools needed to succeed in a contact centre environment. In today's market, where customer experience is a top priority for businesses, having a qualification like the Qualifi Level 2 Certificate in Contact Centre Operations can set individuals apart from their peers. Employers are constantly seeking professionals who have the right skills and knowledge to deliver exceptional customer service, making this qualification highly valuable in the job market. Overall, the Qualifi Level 2 Certificate in Contact Centre Operations is a crucial qualification for anyone looking to pursue a career in the contact centre industry in the UK. With the industry continuing to grow, having this qualification can open up numerous opportunities for learners and professionals alike.
UK Contact Centre Industry Statistics
Employment 1.3 million people
Contribution to Economy £26 billion annually

Who should enrol in Qualifi Level 2 Certificate in Contact Centre Operations?

The ideal audience for the Qualifi Level 2 Certificate in Contact Centre Operations are individuals looking to kickstart their career in the customer service industry. This course is perfect for those who are interested in working in call centres, customer service roles, or contact centres.
In the UK alone, the contact centre industry employs over 1.3 million people, making it a thriving sector with ample job opportunities. This qualification is designed to equip learners with the necessary skills and knowledge to excel in this fast-paced environment.
Whether you are a school leaver, career changer, or someone looking to upskill, this course is suitable for anyone eager to enhance their communication, problem-solving, and customer service skills. Join us today and take the first step towards a rewarding career in contact centre operations!