Qualifi L2 Diploma in Customer Service

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International Students can apply

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Qualifi L2 Diploma in Customer Service

Overview

The Qualifi L2 Diploma in Customer Service is designed to equip individuals with the essential skills and knowledge needed to excel in customer-facing roles. This qualification is ideal for those looking to enhance their customer service abilities and advance their career in various industries.


Through this program, learners will develop a deep understanding of customer service principles, communication techniques, and problem-solving strategies. They will also learn how to effectively handle customer inquiries, complaints, and feedback.


If you are ready to take your customer service skills to the next level, enroll in the Qualifi L2 Diploma in Customer Service today!

The Qualifi L2 Diploma in Customer Service is a comprehensive program designed to equip individuals with the essential skills and knowledge needed to excel in the dynamic field of customer service. This course offers a practical approach to understanding customer needs, resolving conflicts, and delivering exceptional service. Graduates of this diploma can pursue a variety of rewarding career opportunities in industries such as retail, hospitality, and call centers. With a focus on practical skills development and industry-relevant knowledge, this qualification is highly valued by employers. Enroll in the Qualifi L2 Diploma in Customer Service today and take the first step towards a successful career in customer service. (12)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understand the customer service environment
• Principles of customer service
• Understand customers
• Understand employer organisations
• Understand how to communicate with customers
• Understand how to handle customer information
• Understand how to resolve problems and deliver customer service to challenging customers
• Understand how to develop customer relationships
• Understand how to manage performance and conflict in the workplace
• Understand how to promote continuous improvement

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Provide assistance and support to customers, resolve inquiries and complaints, and ensure customer satisfaction.
Client Relations Specialist Build and maintain relationships with clients, address their needs, and ensure their satisfaction with products or services.
Customer Experience Coordinator Manage customer interactions, analyze feedback, and implement strategies to enhance the overall customer experience.
Sales Support Associate Assist sales teams with customer inquiries, process orders, and provide product information to drive sales.
Customer Success Manager Work closely with customers to ensure they achieve their desired outcomes, drive retention, and promote customer loyalty.

Key facts about Qualifi L2 Diploma in Customer Service

The Qualifi Level 2 Diploma in Customer Service is designed to equip individuals with the necessary skills and knowledge to excel in customer service roles. The course covers a range of topics, including understanding customer needs, effective communication, and resolving customer complaints.
Upon completion of the diploma, learners will be able to demonstrate proficiency in delivering high-quality customer service, handling customer queries efficiently, and building positive relationships with customers.
The duration of the Qualifi Level 2 Diploma in Customer Service typically ranges from 6 to 12 months, depending on the mode of study and individual learning pace. The course is delivered through a combination of classroom-based learning, online modules, and practical assessments.
This qualification is highly relevant to a wide range of industries, including retail, hospitality, call centers, and healthcare. Employers value individuals with strong customer service skills, making this diploma a valuable asset for those seeking to advance their careers in customer-facing roles.

Why this course?

The Qualifi L2 Diploma in Customer Service holds significant importance in today's market, especially in the UK where customer service is a key differentiator for businesses. According to recent statistics, 86% of UK consumers are willing to pay more for a better customer experience, highlighting the growing demand for skilled professionals in this field. The diploma equips learners with essential skills and knowledge to excel in customer service roles, such as effective communication, problem-solving, and conflict resolution. In fact, 75% of UK consumers believe that good customer service is essential for brand loyalty, emphasizing the need for well-trained professionals in this area. Employers are increasingly looking for candidates with formal qualifications in customer service, making the Qualifi L2 Diploma a valuable asset for career advancement. With the rise of online reviews and social media, businesses are under more scrutiny than ever before, further emphasizing the importance of delivering exceptional customer service. In conclusion, the Qualifi L2 Diploma in Customer Service is a highly relevant qualification in today's market, offering learners the opportunity to stand out in a competitive industry and meet the evolving needs of customers. | UK Customer Service Stats | |---------------------------| | 86% willing to pay more for better experience | | 75% believe good service is essential for loyalty |

Who should enrol in Qualifi L2 Diploma in Customer Service?

The ideal audience for the Qualifi L2 Diploma in Customer Service are individuals looking to kickstart their career in the customer service industry. This qualification is perfect for those who are passionate about providing excellent customer experiences and want to enhance their skills in communication, problem-solving, and relationship-building.

According to UK-specific statistics, the customer service sector is a thriving industry with over 2.7 million people employed in various roles. This diploma is designed to equip learners with the knowledge and practical skills needed to succeed in this competitive field.

Whether you are a recent school leaver, a career changer, or someone looking to upskill, this course will provide you with the foundation to excel in customer service roles across a wide range of industries.