Qualifi Diploma in Customer Service Level 2

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International Students can apply

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Qualifi Diploma in Customer Service Level 2

Overview

Qualifi Diploma in Customer Service Level 2

This comprehensive program is designed for individuals seeking to enhance their customer service skills and advance their career in the service industry. Covering topics such as communication, problem-solving, and customer satisfaction, this diploma equips learners with the knowledge and tools to excel in customer-facing roles. Ideal for entry-level professionals or those looking to upskill, this qualification provides a solid foundation for delivering exceptional customer experiences. Take the next step in your career and enroll in the Qualifi Diploma in Customer Service Level 2 today!

Explore the possibilities and unlock your potential!

Enhance your career prospects with the Qualifi Diploma in Customer Service Level 2. This comprehensive course equips you with essential skills to excel in the dynamic field of customer service. Gain a deep understanding of customer behavior, effective communication techniques, and conflict resolution strategies. Stand out to employers with a recognized qualification that demonstrates your commitment to delivering exceptional customer experiences. With this diploma, you can pursue various roles in customer service, such as customer service representative, client relations manager, or customer experience specialist. Elevate your career and make a lasting impact on customers with this valuable qualification. (9)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understand the customer service environment
• Principles of customer service
• Understand customers
• Understand employer organisations
• Understand how to communicate with customers
• Understand how to handle customer information
• Understand how to resolve problems and deliver customer service to challenging customers
• Understand how to develop customer relationships
• Understand how to manage performance and conflict in the workplace
• Understand how to manage team performance and conflict in the workplace

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Provide assistance to customers, resolve inquiries, and ensure customer satisfaction. Primary keywords: Customer Service, Representative. Secondary keywords: Assistance, Inquiries.
Sales Support Specialist Assist sales team with customer inquiries, process orders, and provide product information. Primary keywords: Sales Support, Specialist. Secondary keywords: Orders, Product Information.
Client Success Coordinator Manage client relationships, ensure client satisfaction, and address any issues or concerns. Primary keywords: Client Success, Coordinator. Secondary keywords: Relationships, Satisfaction.
Customer Experience Manager Oversee customer service operations, implement strategies to enhance customer experience, and analyze feedback. Primary keywords: Customer Experience, Manager. Secondary keywords: Operations, Strategies.
Technical Support Specialist Provide technical assistance to customers, troubleshoot issues, and resolve technical problems. Primary keywords: Technical Support, Specialist. Secondary keywords: Assistance, Troubleshoot.

Key facts about Qualifi Diploma in Customer Service Level 2

The Qualifi Diploma in Customer Service Level 2 is designed to equip individuals with the necessary skills and knowledge to excel in customer service roles. The course covers a range of topics, including understanding customer needs, effective communication techniques, and resolving customer complaints.
This diploma typically takes around 6-12 months to complete, depending on the study mode and individual pace. Students will engage in practical exercises, case studies, and assessments to enhance their understanding and application of customer service principles.
Upon successful completion of the Qualifi Diploma in Customer Service Level 2, graduates can pursue various roles in industries such as retail, hospitality, call centers, and more. This qualification is highly relevant in today's competitive job market, where exceptional customer service is a key differentiator for businesses.
Overall, the Qualifi Diploma in Customer Service Level 2 provides a solid foundation for individuals looking to kickstart or advance their career in customer service, emphasizing the importance of delivering exceptional customer experiences and building strong relationships with clients.

Why this course?

Qualifi Diploma in Customer Service Level 2 is a highly sought-after qualification in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 86% of UK consumers are willing to pay more for a better customer experience, highlighting the importance of having well-trained customer service professionals. The Qualifi Diploma in Customer Service Level 2 provides learners with essential skills and knowledge to excel in customer service roles, including effective communication, problem-solving, and conflict resolution. This qualification is designed to meet the current trends and industry needs, ensuring that professionals are equipped to deliver exceptional customer service in today's competitive market. In a rapidly evolving business landscape, where customer expectations are constantly changing, having a Qualifi Diploma in Customer Service Level 2 can set individuals apart from their peers and open up new career opportunities. Employers are increasingly looking for candidates with formal qualifications in customer service, making this diploma a valuable asset for anyone looking to advance their career in this field. Overall, the Qualifi Diploma in Customer Service Level 2 is a significant qualification that can enhance job prospects and help professionals thrive in today's customer-centric market. | UK Customer Service Stats | |--------------------------| | 86% willing to pay more for better experience |

Who should enrol in Qualifi Diploma in Customer Service Level 2?

The ideal audience for the Qualifi Diploma in Customer Service Level 2 are individuals looking to enhance their customer service skills and advance their career in the UK.
This diploma is perfect for those who are currently working in customer-facing roles, such as retail associates, call center agents, or hospitality staff.
With customer service being a vital aspect of any business, this qualification is also suitable for individuals seeking to improve their job prospects and earning potential.
In the UK, statistics show that 78% of consumers have bailed on a transaction or not made an intended purchase due to poor customer service. By completing this diploma, learners can gain the skills needed to provide exceptional customer service and retain customers.