Qualifi Customer Service Level 2 Diploma

Friday, 25 April 2025 07:31:42

International Students can apply

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Qualifi Customer Service Level 2 Diploma

Overview

Qualifi's Customer Service Level 2 Diploma is designed for individuals seeking to enhance their customer service skills and advance their career in the service industry. This comprehensive program covers key topics such as communication, problem-solving, and conflict resolution, equipping learners with the tools to deliver exceptional customer experiences.


Whether you are a customer service representative, retail associate, or hospitality professional, this diploma will help you stand out in a competitive job market and excel in your role. Take the next step in your career and enroll in Qualifi's Customer Service Level 2 Diploma today!

Embark on a rewarding career in customer service with the Qualifi Customer Service Level 2 Diploma. This comprehensive course equips you with essential skills to excel in various industries, from retail to hospitality. Gain expertise in handling customer queries, resolving complaints, and building strong client relationships. With a focus on practical training, you'll develop communication, problem-solving, and teamwork skills essential for success in the field. Upon completion, unlock a world of opportunities as a customer service representative, call center agent, or client relations manager. Elevate your career prospects and stand out in the competitive job market with this esteemed qualification. (24)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understand the customer service environment
• Principles of customer service and delivery
• Understand customers
• Understand employer organisations
• Understand how to communicate with customers
• Understand how to handle customer information
• Understand how to resolve problems and deliver customer service to challenging customers
• Understand how to develop customer relationships
• Understand how to manage personal performance and development in a customer service role

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Provide support to customers, resolve inquiries, and ensure customer satisfaction. Primary keywords: Customer Service, Support. Secondary keywords: Inquiries, Satisfaction.
Call Center Agent Handle incoming calls, assist customers with their concerns, and provide solutions. Primary keywords: Call Center, Inbound Calls. Secondary keywords: Solutions, Concerns.
Client Success Specialist Build relationships with clients, understand their needs, and ensure their success with the product or service. Primary keywords: Client Success, Relationships. Secondary keywords: Needs, Product.
Technical Support Specialist Assist customers with technical issues, troubleshoot problems, and provide solutions. Primary keywords: Technical Support, Troubleshooting. Secondary keywords: Problems, Solutions.
Customer Experience Coordinator Manage customer feedback, analyze data to improve customer experience, and implement strategies for customer retention. Primary keywords: Customer Experience, Feedback. Secondary keywords: Data Analysis, Retention.

Key facts about Qualifi Customer Service Level 2 Diploma

The Qualifi Customer Service Level 2 Diploma is designed to equip individuals with the necessary skills and knowledge to excel in customer service roles. The learning outcomes of this diploma include understanding customer needs, effective communication techniques, problem-solving skills, and building positive relationships with customers.
This diploma typically takes around 6-12 months to complete, depending on the study mode and individual pace. Students will cover a range of topics such as customer service principles, handling customer complaints, managing customer expectations, and delivering excellent service.
The Qualifi Customer Service Level 2 Diploma is highly relevant to various industries, including retail, hospitality, call centers, and healthcare. Graduates of this program can pursue roles such as customer service representatives, client advisors, customer support specialists, and helpdesk agents. The skills acquired through this diploma are transferable and can be applied in a wide range of customer-facing roles.
Overall, the Qualifi Customer Service Level 2 Diploma provides a solid foundation for individuals looking to kickstart their career in customer service and enhance their professional development in this field.

Why this course?

Qualifi Customer Service Level 2 Diploma is highly significant in today's market as customer service plays a crucial role in the success of businesses. In the UK, statistics show that 55% of consumers are willing to pay more for a guaranteed good experience, highlighting the importance of providing excellent customer service. According to a recent survey, 86% of customers are willing to pay more for a better customer experience, indicating a growing demand for skilled professionals in this field. The Qualifi Customer Service Level 2 Diploma equips learners with the necessary knowledge and skills to excel in customer service roles, making them highly sought after in the job market. With the rise of online shopping and social media, customer service has become more important than ever. Businesses need to ensure they provide exceptional customer service to retain customers and build brand loyalty. The Qualifi Customer Service Level 2 Diploma addresses current industry needs and trends, making it a valuable qualification for both learners and professionals looking to advance their careers in customer service. Overall, the Qualifi Customer Service Level 2 Diploma is a highly relevant qualification that can open up numerous opportunities in today's competitive market.
Statistic Percentage
Consumers willing to pay more for a good experience 55%
Customers willing to pay more for a better customer experience 86%

Who should enrol in Qualifi Customer Service Level 2 Diploma?

The ideal audience for the Qualifi Customer Service Level 2 Diploma are individuals looking to kickstart their career in customer service.
This qualification is perfect for those who want to enhance their communication skills, problem-solving abilities, and overall customer service knowledge.
With customer service roles on the rise in the UK, this diploma provides a solid foundation for those seeking entry-level positions in various industries.
Whether you are a school leaver, career changer, or someone looking to upskill, this course is designed to meet the needs of a diverse range of learners.