Qualifi Customer Service Excellence Training

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International Students can apply

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Qualifi Customer Service Excellence Training

Overview

Enhance your customer service skills with Qualifi's Customer Service Excellence Training. Designed for professionals in various industries, this course focuses on
improving communication, problem-solving, and customer satisfaction. Learn how to handle difficult situations, build rapport, and exceed expectations.
Gain the tools and techniques needed to deliver exceptional service and create lasting customer relationships.
Elevate your career and stand out in a competitive market. Take the first step towards becoming a customer service expert today!

Explore Qualifi's Customer Service Excellence Training and unlock your potential.

Elevate your career with Qualifi Customer Service Excellence Training. This comprehensive course equips you with the skills and knowledge to deliver exceptional customer service, setting you apart in today's competitive job market. Learn how to effectively communicate with customers, resolve conflicts, and exceed expectations. Gain valuable insights into customer behavior and develop strategies to enhance customer satisfaction. With a focus on practical skills and real-world scenarios, this course prepares you for a successful career in customer service. Stand out to employers with a qualification in customer service excellence and unlock endless opportunities for growth and advancement. Enroll today and take your career to new heights. (23)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understanding the importance of customer service
• Effective communication skills
• Handling difficult customers
• Building rapport with customers
• Problem-solving techniques
• Time management in customer service
• Empathy and active listening
• Conflict resolution strategies
• Customer service best practices
• Role-playing scenarios for practical application

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Apply Now

Accreditation

 Awarded by an OfQual regulated awarding body

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Provide exceptional customer support through various channels, resolving inquiries and issues efficiently.
Client Success Specialist Build strong relationships with clients, ensuring their satisfaction and retention.
Customer Experience Manager Oversee the overall customer experience strategy, implementing improvements and monitoring feedback.
Technical Support Analyst Assist customers with technical issues, troubleshooting software and hardware problems.
Sales Support Coordinator Collaborate with sales teams to provide pre and post-sales support to customers, ensuring smooth transactions.

Key facts about Qualifi Customer Service Excellence Training

Qualifi's Customer Service Excellence Training is designed to enhance participants' skills in delivering exceptional customer service. The course focuses on developing effective communication, problem-solving, and conflict resolution techniques to ensure customer satisfaction.
Participants can expect to learn how to handle challenging customer interactions, build rapport, and exceed customer expectations. The training also covers strategies for managing customer feedback and complaints professionally.
The duration of the Customer Service Excellence Training varies depending on the format chosen, with options for in-person workshops or online sessions. The flexible delivery allows participants to learn at their own pace and convenience.
This training is relevant to a wide range of industries, including retail, hospitality, healthcare, and financial services. Customer service skills are essential for any business that interacts with customers, making this training valuable for individuals across various sectors.
Overall, Qualifi's Customer Service Excellence Training equips participants with the knowledge and skills needed to deliver outstanding customer service, ultimately contributing to improved customer satisfaction and loyalty.

Why this course?

Qualifi Customer Service Excellence Training is crucial in today's market as customer service has become a key differentiator for businesses. In the UK, 89% of consumers have stopped doing business with a company after experiencing poor customer service, highlighting the importance of providing exceptional customer service to retain customers and drive business growth. According to a recent survey, 86% of UK consumers are willing to pay more for a better customer experience, indicating that investing in customer service training can lead to increased customer loyalty and higher profits. Qualifi's training program equips professionals with the skills and knowledge needed to deliver outstanding customer service, helping businesses stand out in a competitive market. In addition, with the rise of online reviews and social media, customer service has a significant impact on a company's reputation. 72% of UK consumers have shared a positive customer service experience online, while 52% have shared a negative experience. By providing employees with the tools to deliver exceptional customer service, businesses can enhance their online reputation and attract new customers. Overall, Qualifi Customer Service Excellence Training is essential for businesses looking to succeed in today's market by providing exceptional customer service and building strong customer relationships.
UK Customer Service Stats Percentage
Consumers who stopped doing business after poor service 89%
Consumers willing to pay more for better experience 86%
Consumers who shared positive experience online 72%
Consumers who shared negative experience online 52%

Who should enrol in Qualifi Customer Service Excellence Training?

The ideal audience for Qualifi Customer Service Excellence Training is individuals working in customer-facing roles, such as customer service representatives, sales associates, and front desk staff.
According to a survey conducted in the UK, 76% of customers say that customer service is a true test of how much a company values them.
This training is perfect for those who want to enhance their communication skills, problem-solving abilities, and overall customer satisfaction levels.
By enrolling in this course, learners will gain valuable insights into handling difficult customers, managing customer expectations, and building long-lasting relationships.
Whether you are new to the customer service industry or looking to sharpen your skills, Qualifi Customer Service Excellence Training is designed to help you excel in your role and exceed customer expectations.