Qualifi Contact Centre Operations Certificate

Monday, 16 February 2026 01:35:38

International Students can apply

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Qualifi Contact Centre Operations Certificate

Overview

Qualifi Contact Centre Operations Certificate

Designed for individuals seeking to excel in customer service roles, this certificate program equips learners with essential skills in call handling, problem-solving, and communication. Ideal for aspiring contact centre agents, supervisors, and managers, the curriculum covers topics such as customer relationship management, performance metrics, and technology tools. Gain a competitive edge in the fast-paced contact centre industry with this comprehensive training.
Enroll today and take the first step towards a successful career in contact centre operations!

The Qualifi Contact Centre Operations Certificate is your gateway to a rewarding career in the fast-paced world of customer service. This comprehensive program equips you with the essential skills and knowledge needed to excel in contact centre operations, including customer communication, problem-solving, and team management. With a focus on practical training and real-world scenarios, you'll graduate ready to tackle any challenge that comes your way. Stand out to employers with a recognized qualification and open doors to a variety of roles in customer service, sales, and support. Take the first step towards a successful career with the Qualifi Contact Centre Operations Certificate today. (48)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understanding the Contact Centre Environment
• Customer Service Excellence
• Communication Skills for Contact Centre Agents
• Managing Customer Interactions
• Contact Centre Technology
• Teamwork in the Contact Centre
• Quality Assurance in Contact Centres
• Contact Centre Performance Metrics
• Conflict Resolution in the Contact Centre
• Compliance and Legal Requirements in Contact Centres

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Handle customer inquiries, resolve issues, and provide exceptional service over the phone or online.
Call Center Supervisor Manage a team of contact center agents, monitor performance, and ensure quality service delivery.
Technical Support Specialist Assist customers with technical issues, troubleshoot problems, and provide solutions for software or hardware products.
Sales Representative Promote products or services, generate leads, and close sales through outbound calls or online interactions.
Quality Assurance Analyst Monitor and evaluate contact center interactions, identify areas for improvement, and ensure compliance with quality standards.

Key facts about Qualifi Contact Centre Operations Certificate

The Qualifi Contact Centre Operations Certificate is designed to equip individuals with the necessary skills and knowledge to excel in the contact centre industry. The course covers a range of topics, including customer service techniques, communication skills, and problem-solving strategies. Students will also learn about the importance of data management and how to utilize technology effectively in a contact centre setting.
This certificate program typically lasts for a duration of 6-12 months, depending on the mode of study and individual pace. The course is delivered through a combination of online learning materials, virtual classrooms, and practical assessments. Students will have the opportunity to apply their knowledge in real-world scenarios to enhance their understanding of contact centre operations.
Upon completion of the Qualifi Contact Centre Operations Certificate, graduates will be well-prepared to pursue various roles within the contact centre industry, such as customer service representatives, team leaders, or contact centre managers. The qualification is recognized by employers in the industry, providing graduates with a competitive edge in the job market. Additionally, the skills acquired during the program are transferable to other customer service-oriented roles, making it a versatile qualification for individuals seeking career advancement.

Why this course?

Qualifi Contact Centre Operations Certificate is highly significant in today's market, especially in the UK where the contact centre industry is booming. According to recent statistics, the UK contact centre industry employs over 1.3 million people and contributes £26 billion to the economy annually. This highlights the growing demand for skilled professionals in this sector. Obtaining a Qualifi Contact Centre Operations Certificate can provide individuals with the necessary skills and knowledge to excel in this competitive industry. The certificate covers a wide range of topics including customer service, communication skills, problem-solving, and technology use in contact centres. These are essential skills that employers look for when hiring contact centre agents. In addition, the certificate can also lead to better job prospects and higher earning potential. With the increasing reliance on contact centres for customer support across various industries, individuals with a Qualifi Contact Centre Operations Certificate are in high demand. Overall, the Qualifi Contact Centre Operations Certificate is a valuable qualification that can open up numerous opportunities in the thriving UK contact centre industry. It equips individuals with the skills needed to succeed in this fast-paced and dynamic field.

Who should enrol in Qualifi Contact Centre Operations Certificate?

The ideal audience for the Qualifi Contact Centre Operations Certificate is individuals looking to enhance their career prospects in the customer service industry. This certificate is perfect for those seeking to develop their skills in call centre operations, customer communication, and problem-solving.

With over 6,000 contact centres in the UK employing over 1 million people, there is a high demand for skilled professionals in this field. By obtaining this certificate, you will be equipped with the knowledge and expertise needed to excel in a contact centre environment.