Qualifi Certificate in Customer Relationship Building

Sunday, 15 February 2026 20:21:57

International Students can apply

Apply Now     Viewbook

Qualifi Certificate in Customer Relationship Building

Overview

Qualifi Certificate in Customer Relationship Building

Designed for professionals seeking to enhance their customer service skills, this program focuses on developing strong relationships with clients. Participants will learn effective communication strategies, conflict resolution techniques, and customer retention methods. The course covers topics such as empathy, active listening, and problem-solving to create positive customer experiences. Ideal for individuals in sales, marketing, or client-facing roles, this certificate equips learners with the tools to build trust and loyalty with customers.


Ready to take your customer relationships to the next level? Enroll now and unlock your potential!

Enhance your career with the Qualifi Certificate in Customer Relationship Building. This comprehensive course equips you with the skills to build lasting connections with customers and drive business success. Learn how to effectively communicate with clients, resolve conflicts, and increase customer loyalty. Gain a competitive edge in the job market with this valuable qualification, opening doors to roles such as customer service manager or client relations specialist. With a focus on practical skills and real-world applications, this course sets you up for success in the fast-paced world of customer relationship management. (13)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understanding customer needs and expectations
• Building rapport and trust with customers
• Effective communication skills
• Handling customer complaints and feedback
• Resolving conflicts and managing difficult situations
• Building long-term customer relationships
• Using technology to enhance customer relationships
• Monitoring and evaluating customer satisfaction
• Implementing strategies for customer retention
• Developing a customer-centric culture in the organization

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Apply Now

Accreditation

 Awarded by an OfQual regulated awarding body

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Opportunity Description
Customer Service Representative Handle customer inquiries, resolve complaints, and provide product information to ensure customer satisfaction.
Client Relationship Manager Build and maintain relationships with clients, identify their needs, and provide tailored solutions to enhance customer loyalty.
Sales Support Specialist Assist sales team with customer communication, order processing, and after-sales support to drive revenue growth.
Customer Success Manager Ensure customers achieve their desired outcomes by providing proactive support, training, and guidance throughout their journey.
Account Executive Manage client accounts, upsell products/services, and negotiate contracts to maximize customer value and retention.

Key facts about Qualifi Certificate in Customer Relationship Building

The Qualifi Certificate in Customer Relationship Building is designed to equip individuals with the skills and knowledge needed to excel in customer service roles. Participants will learn how to effectively communicate with customers, build strong relationships, and handle challenging situations with professionalism.
This program typically lasts for a duration of 6-12 months, depending on the mode of study and individual pace. The course covers topics such as understanding customer needs, resolving conflicts, and implementing strategies to enhance customer satisfaction.
The Qualifi Certificate in Customer Relationship Building is highly relevant to a wide range of industries, including retail, hospitality, and telecommunications. Graduates of this program can pursue careers as customer service representatives, client relationship managers, or customer success specialists. The skills acquired through this certificate can also be applied to various roles within sales, marketing, and business development.
Overall, the Qualifi Certificate in Customer Relationship Building provides a comprehensive foundation for individuals looking to excel in customer-facing roles and make a positive impact on customer satisfaction and loyalty.

Why this course?

The Qualifi Certificate in Customer Relationship Building holds immense significance in today's market, especially in the UK where customer loyalty and retention are crucial for business success. According to recent statistics, 86% of UK consumers are willing to pay more for a better customer experience, highlighting the importance of building strong relationships with customers. This certificate equips individuals with the necessary skills and knowledge to effectively engage with customers, understand their needs, and provide exceptional service. In a competitive market where customer satisfaction is key, businesses are increasingly looking for professionals who can drive customer loyalty and enhance brand reputation. The Qualifi Certificate in Customer Relationship Building addresses current trends in the industry, such as the shift towards personalized customer experiences and the growing importance of customer feedback and engagement. By completing this qualification, learners and professionals can stay ahead of the curve and meet the evolving needs of customers in today's market. [table style="border-collapse: collapse; border: 1px solid black;"] [tr] [td]86% of UK consumers willing to pay more for better customer experience[/td] [/tr] [/table]

Who should enrol in Qualifi Certificate in Customer Relationship Building?

The ideal audience for the Qualifi Certificate in Customer Relationship Building is individuals looking to enhance their customer service skills and advance their career in the UK.
This course is perfect for customer service representatives, sales professionals, and business owners who want to improve customer satisfaction and loyalty.
According to a recent survey, 86% of UK consumers are willing to pay more for a better customer experience, making this qualification highly valuable in the competitive market.
By enrolling in this course, learners will gain practical skills in communication, problem-solving, and relationship management, setting them apart in the industry.