Qualifi Certificate in CRM Basics

Sunday, 15 February 2026 17:43:53

International Students can apply

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Qualifi Certificate in CRM Basics

Overview

Qualifi Certificate in CRM Basics

Designed for professionals seeking to enhance their understanding of Customer Relationship Management (CRM) principles, this course covers key concepts such as customer segmentation, data management, and customer retention strategies. Ideal for marketing professionals, sales executives, and business owners looking to improve customer relationships and drive business growth. Gain practical skills and knowledge to effectively implement CRM strategies in your organization. Take the first step towards becoming a CRM expert and enroll in the Qualifi Certificate in CRM Basics today!


Explore the world of CRM and elevate your career!

Enhance your career with the Qualifi Certificate in CRM Basics. This comprehensive course equips you with the essential skills to excel in customer relationship management. Learn how to effectively manage customer interactions, analyze data, and improve customer satisfaction. Gain a competitive edge in the job market with this industry-recognized qualification. CRM professionals are in high demand across various sectors, offering lucrative career prospects. Stand out from the crowd with hands-on training and practical knowledge. Enroll today to unlock new opportunities and advance your career in customer relationship management. Don't miss out on this chance to boost your skills and expertise. (16)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Introduction to Customer Relationship Management
• Understanding Customer Needs and Expectations
• Building Customer Relationships
• Customer Communication Strategies
• Customer Data Management
• CRM Software and Technology
• Implementing CRM Strategies
• Evaluating CRM Performance
• Customer Retention and Loyalty
• CRM Best Practices

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Opportunity Description
Customer Relationship Manager Manage customer interactions, analyze data, and improve customer satisfaction. Utilize CRM software to track customer interactions and sales leads.
CRM Specialist Implement and customize CRM systems, train users, and provide ongoing support. Analyze data to improve customer relationships and drive sales.
CRM Analyst Analyze customer data, trends, and behaviors to identify opportunities for improving customer relationships. Generate reports and insights to support decision-making.
CRM Consultant Provide expert advice on CRM strategies, implementation, and optimization. Help businesses align their CRM systems with their goals and objectives.
CRM Administrator Manage and maintain CRM systems, user accounts, and data integrity. Customize CRM workflows and configurations to meet business requirements.

Key facts about Qualifi Certificate in CRM Basics

The Qualifi Certificate in CRM Basics is designed to provide learners with a comprehensive understanding of Customer Relationship Management (CRM) principles and practices. The course covers essential topics such as customer data management, customer segmentation, and CRM software tools.
Upon completion of the program, students will be able to effectively implement CRM strategies to enhance customer satisfaction, loyalty, and retention. They will also gain the skills to analyze customer data and use it to drive business growth and profitability.
The duration of the Qualifi Certificate in CRM Basics is typically around 6-8 weeks, depending on the learning pace of the individual student. The course is delivered through a combination of online lectures, readings, assignments, and practical exercises to ensure a well-rounded learning experience.
This qualification is highly relevant to professionals working in various industries, including marketing, sales, customer service, and business development. It equips learners with the knowledge and skills needed to excel in roles that require a deep understanding of customer relationships and effective CRM strategies.
Overall, the Qualifi Certificate in CRM Basics is a valuable credential for individuals looking to enhance their expertise in customer relationship management and advance their careers in the competitive business landscape.

Why this course?

Qualifi Certificate in CRM Basics holds significant importance in today's market as businesses increasingly rely on customer relationship management (CRM) to drive growth and enhance customer satisfaction. In the UK, statistics show that 91% of companies with over 11 employees use CRM systems, highlighting the widespread adoption of CRM practices in the business landscape. The Qualifi Certificate in CRM Basics equips professionals with essential skills and knowledge to effectively manage customer relationships, improve customer retention, and drive sales. In a competitive market where customer experience is a key differentiator, having a solid understanding of CRM principles is crucial for businesses to stay ahead. With the Qualifi Certificate in CRM Basics, learners gain a comprehensive understanding of CRM strategies, tools, and best practices, making them highly sought after in the job market. Employers value professionals with CRM expertise, as it directly impacts customer satisfaction and business performance. By obtaining the Qualifi Certificate in CRM Basics, individuals can enhance their career prospects and contribute to the success of their organizations in today's customer-centric market.

Who should enrol in Qualifi Certificate in CRM Basics?

The ideal audience for the Qualifi Certificate in CRM Basics are individuals looking to enhance their customer relationship management skills. This course is perfect for professionals in sales, marketing, or customer service roles who want to improve customer satisfaction and retention rates.

With 89% of UK consumers stating that they have switched brands due to poor customer service, mastering CRM basics is essential for businesses to thrive in today's competitive market. This course is also suitable for small business owners who want to build stronger relationships with their customers and increase loyalty.