QCF Part-time Course for Customer Service Level 2

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International Students can apply

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QCF Part-time Course for Customer Service Level 2

Overview

QCF Part-time Course for Customer Service Level 2

Designed for individuals seeking to enhance their customer service skills, this course focuses on developing effective communication, problem-solving, and conflict resolution techniques. Ideal for professionals in retail, hospitality, and call center industries, the program covers topics such as customer satisfaction, handling complaints, and building rapport. Gain a recognized qualification and improve your career prospects with this comprehensive training.
Enroll today and take your customer service skills to the next level!

Enhance your customer service skills with our QCF Part-time Course for Customer Service Level 2. This comprehensive program equips you with the knowledge and practical experience needed to excel in the dynamic field of customer service. From effective communication techniques to handling challenging situations, you'll develop essential skills that will set you apart in the job market. Upon completion, you'll be ready to pursue various roles in customer service, such as customer service representative, client relations manager, or customer experience specialist. Join us and take the first step towards a rewarding career in customer service. (17)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Communicate using customer service language • Follow the rules to deliver customer service • Maintain a positive and customer-friendly attitude • Deal with queries and requests from customers • Process information about customers • Promote additional services or products to customers • Resolve customer service problems • Use questioning and listening skills when delivering customer service • Deal with customers face to face

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Provide excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
Retail Sales Associate Assist customers with product selection, process transactions, and maintain a clean and organized store environment.
Call Center Agent Handle incoming calls, provide information, and assist customers with their queries or concerns.
Guest Services Coordinator Welcome guests, manage reservations, and ensure a positive experience for visitors at hotels or event venues.
Client Relations Specialist Build and maintain relationships with clients, address their needs, and act as a liaison between the company and customers.

Key facts about QCF Part-time Course for Customer Service Level 2

The QCF Part-time Course for Customer Service Level 2 is designed to equip individuals with the necessary skills and knowledge to excel in customer service roles. The learning outcomes include understanding customer needs, effective communication techniques, problem-solving skills, and building positive relationships with customers.
This course typically lasts for 6 months, with classes held in the evenings or weekends to accommodate working professionals. The flexible schedule allows students to balance their studies with other commitments.
The Customer Service Level 2 course is highly relevant to various industries, including retail, hospitality, call centers, and healthcare. Graduates can pursue roles such as customer service representatives, client advisors, and customer support specialists. The practical skills gained from this course are in high demand in today's competitive job market.
Overall, the QCF Part-time Course for Customer Service Level 2 provides a comprehensive foundation for individuals looking to enhance their customer service skills and advance their careers in the service industry.

Why this course?

The QCF Part-time Course for Customer Service Level 2 holds significant importance in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 89% of consumers have switched to a competitor following a poor customer experience, highlighting the need for well-trained customer service professionals. The course provides learners with essential skills and knowledge to excel in customer service roles, including effective communication, problem-solving, and conflict resolution. In a competitive market where customer satisfaction is key to retaining and attracting customers, having a qualification in customer service can give individuals a competitive edge. The table below illustrates the growing demand for customer service professionals in the UK: | Year | Number of Customer Service Jobs in the UK | |------|------------------------------------------| | 2018 | 1.2 million | | 2019 | 1.3 million | | 2020 | 1.4 million | With the number of customer service jobs on the rise, completing the QCF Part-time Course for Customer Service Level 2 can open up various career opportunities and enhance employability in today's competitive job market.

Who should enrol in QCF Part-time Course for Customer Service Level 2?

The ideal audience for the QCF Part-time Course for Customer Service Level 2 are individuals looking to enhance their customer service skills and advance their career in the UK job market.
This course is perfect for those who are currently working in customer-facing roles or aspiring to work in customer service positions.
With the demand for customer service professionals on the rise in the UK, completing this course can significantly increase your employability and earning potential.
Whether you are a recent graduate seeking to enter the workforce or an experienced professional looking to upskill, this course will provide you with the necessary knowledge and practical skills to excel in the customer service industry.